ISO 14001 gives the requirements for what the organization must do to manage processes affecting the impact of its activities on the environment
Certificationis known in some countries as registration.
Itmeans that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001 or ISO 14001).
ISO does not carry out certification and does not issue or approve certificates,
Accreditation is like certification of the certification body.
It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors.
Certificates issued by accredited certification bodies - and known as accredited certificates- may be perceived on the market as having increased credibility.
ISO does not carry out or approve accreditations.
The worldwide total of ISO 14001 certificates at the end of 2007 was 154 572.
Certificates had been issued in 148 countries compared to 140 the year before.
Benefits of ISO 9001 and ISO 14001
International, expert consensus on state-of-the-art practices for quality and environmental management.
Common language for dealing with customers and suppliers worldwide
Increase efficiency and effectiveness.
Model for continual improvement.
Model for satisfying customers and other stakeholders.
Build quality into products and services from design onwards.
Address environmental concerns of customers and public, and comply with government regulations.
Integrate with global economy.
Sustainable business
Unifying base for industry sectors
Qualify suppliers for global supply chains
Technical support for regulations
Transfer of good practice to developing countries
Tools for new economic players
Regional integration
Facilitate rise of services
External motivators for ISO 9001:2008
Upcoming membership of Kazakhstan in WTO
Opportunity to operate on international market
State support for companies
implementing ISO 9001:2008
(tax preferences, tenders, subsidies)
Internal motivators ISO 9001:2008
Process optimization
Well-developed internal communication
Control over resources
Employee empowerment
Types of standards
ISO 9000:2000 – Fundamental and Vocabulary
ISO 9001:2000 –Requirements
ISO 9004:2000 – Guidelines for performance improvement
Quality Management Principles
1. Customer-Focused Organisation
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach
6. Continual Improvement
7. Factual Approach to Decision Making
8. Mutually Beneficial Supplier Relationship
Quality documents
Quality policy
Quality Manual
Documented procedures (6)
Documents necessary for effective planning and work
Forms, records – proof of activities
Stages of QMS implementation
1) Inventory
Acquaintance with a company activity
Interviews with top and middle management
2 Development and approval of documents
- Quality manual and policy
- Documented procedures
- Specific Instructions, business processes, schemes
3) Implementation of a system
- document acquaintance
- management review
- NCR registration
- Internal audits
- correction of a system
Certification audit and
issue of certificate
Advantages of ISO:
Improved effectiveness and reliability of its processes;
Wider customer acceptance of products and services;
Image of company;
Improved quality of products and services;
Government Regulation of Economy (3 credits) Department of Economics and Logistics
Three forms of government intervention in the private sector:
Certificationis known in some countries as registration.
Acquaintance with a company activity