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ISO 14001 gives the requirements for what the organization must do to manage processes affecting the impact of its activities on the environment

Certificationis known in some countries as registration.

Itmeans that an independent, external body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001 or ISO 14001).

ISO does not carry out certification and does not issue or approve certificates,

Accreditation is like certification of the certification body.

It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors.

Certificates issued by accredited certification bodies - and known as accredited certificates- may be perceived on the market as having increased credibility.

ISO does not carry out or approve accreditations.

The worldwide total of ISO 14001 certificates at the end of 2007 was 154 572.

Certificates had been issued in 148 countries compared to 140 the year before.

Benefits of ISO 9001 and ISO 14001

International, expert consensus on state-of-the-art practices for quality and environmental management.

Common language for dealing with customers and suppliers worldwide

Increase efficiency and effectiveness.

Model for continual improvement.

Model for satisfying customers and other stakeholders.

Build quality into products and services from design onwards.

Address environmental concerns of customers and public, and comply with government regulations.

Integrate with global economy.

Sustainable business

Unifying base for industry sectors

Qualify suppliers for global supply chains

Technical support for regulations

Transfer of good practice to developing countries

Tools for new economic players

Regional integration

Facilitate rise of services

External motivators for ISO 9001:2008

Upcoming membership of Kazakhstan in WTO

Opportunity to operate on international market

State support for companies

implementing ISO 9001:2008

(tax preferences, tenders, subsidies)

Internal motivators ISO 9001:2008

Process optimization

Well-developed internal communication

Control over resources

Employee empowerment

Types of standards

ISO 9000:2000 Fundamental and Vocabulary

ISO 9001:2000 Requirements

ISO 9004:2000 Guidelines for performance improvement

Quality Management Principles

1. Customer-Focused Organisation

2. Leadership

3. Involvement of People

4. Process Approach

5. System Approach

6. Continual Improvement

7. Factual Approach to Decision Making

8. Mutually Beneficial Supplier Relationship



Quality documents

Quality policy

Quality Manual

Documented procedures (6)

Documents necessary for effective planning and work

Forms, records proof of activities

Stages of QMS implementation

1) Inventory

Acquaintance with a company activity

Interviews with top and middle management

2 Development and approval of documents

- Quality manual and policy

- Documented procedures

- Specific Instructions, business processes, schemes

3) Implementation of a system

- document acquaintance

- management review

- NCR registration

- Internal audits

- correction of a system

Certification audit and

issue of certificate

Advantages of ISO:

Improved effectiveness and reliability of its processes;

Wider customer acceptance of products and services;

Image of company;

Improved quality of products and services;

Government Regulation of Economy
(3 credits)
Department of Economics and Logistics

Three forms of government intervention in the private sector:

Anti-trust regulation (deterring monopoly)

Economic regulation (regulating price, quantity, and/or entry)

Social regulation (regulation to protect the environment and the health and safety of consumers and workers).


Date: 2015-12-17; view: 1037

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