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Quot;Could I ask you to spell your surname for me, please?" ...

If good spelling is essential or to help you write down an incomprehensible spoken word, you can use a phonetic spelling code recognised in all Anglo Saxon countries and thereby avoid errors. See and listen to complete International phonetic spelling alphabet...

Quot;Yes. That's: J - O - N - E - S." ...

Quot;So that's: J Juliet, O Oscar, N November, E Echo, S Sierra. Is that correct?" ...

Quot;That's correct." ...

If Mrs Langdon is not available, you should tell Mr Jones what the reason is:

Quot;I'm afraid Mrs Langdon is unavailable at the moment..." ...

Quot;I'm afraid Mrs Langdon is in a meeting until 2 o'clock..." ...

Quot;I'm afraid Mrs Langdon isn't in the office this morning..." ...

Quot;I'm sorry but Mrs Langdon is away on business until Thursday..." ...

And then the action you suggest:

Quot;Could I ask you to call back later?" ...

Quot;Would you like to leave a message? I'll make sure she gets it as soon as she comes in" ...

Quot;Would you like to leave a message? I'll forward it to her by email straight away?" ...

"Would you like her mobile phone number?" ... (Am. Eng. "cellphone number")

Quot;Is there anyone else you would like to speak to?" ...

Quot;If you'd like to give me your number, I'll ask her to call you back." ...

In English-speaking countries, telephone numbers are usually said one number at a time or using the word "double":

"Yes, thank you. My number is: seven, six, eight, double seven, one, two, double two" ... (768 77 12 22)

"The country code for the UK is double four. The area code is 0, three, five, nine." ... (Am. Eng. 0 is said: zero)

Finishing a telephone call (listen and repeat).

When you have a caller who you have not been able to transfer and when you have the information you need, you should use a phrase to indicate that the call is now terminated:

Quot;Is there anything else I can help you with, Mr Jones?" ...

Quot;No, that's all, thank you. Thank you very much, you've been very helpful." ...

Quot;Thank you for calling, Mr Jones. Good bye." ...

At British Airways we used to say:

Quot;Thank you for calling British Airways. Have a nice day!" ...

But, well, perhaps you may prefer to avoid such sentimentalities!

Notes.

*A person who identifies himself/herself by phone can say: "My name is...", "This is..." or "It's...", but never: "I'm...". (back...)

**(Note: Br. Eng. "speak to", Am. Eng. "speak with".) (back...)

***If the caller is a woman and she doesn't mention her title ie. she says: "It's Mary Smith here", use the Ms title (this is a neutral alternative for Miss and Mrs):

Quot;Yes, Ms Smith. I'll just put you through." ...

Otherwise, use the title given.

Quot;Yes, Miss Smith. I'll just put you through." ...

"Yes, Mrs Smith. I'll just put you through." ... (back...)

Listen to the International Phonetic Spelling Alphabet for s

BUSINESS ENGLISH VOCABULARY

Telephone

Useful telephone vocabulary and phrases in English.

Making contact :
  • Hello / Good morning / Good afternoon ...
  • This is John Brown speaking
  • Could I speak to ......... please?
  • I'd like to speak to ..... .....
  • I'm trying to contact ..........
Giving more information:
  • I'm calling from Tokyo / Paris / New York / Sydney ...
  • I'm calling on behalf of Mr. X ...
Taking a call :
  • X speaking.
  • Can I help you?
Asking for a name / information :
  • Who's calling please?
  • Who's speaking?
  • Where are you calling from?
  • Are you sure you have the right number / name?
Asking the caller to wait :
  • Hold the line please.
  • Could you hold on please?
  • Just a moment please.
Connecting :
  • Thank you for holding.
  • The line's free now ... I'll put you through.
  • I'll connect you now / I'm connecting you now.
Giving negative information :
  • I'm afraid the line's engaged. Could you call back later?
  • I'm afraid he's in a meeting at the moment.
  • I'm sorry. He's out of the office today. / He isn't in at the moment.
  • I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here
  • I'm sorry. There's nobody here by that name.
  • Sorry. I think you've dialled the wrong number./ I'm afraid you've got the wrong number.
Telephone problems :
  • The line is very bad ... Could you speak up please?
  • Could you repeat that please?
  • I'm afraid I can't hear you.
  • Sorry. I didn't catch that. Could you say it again please?
Leaving / Taking a message :
  • Can I leave / take a message?
  • Would you like to leave a message?
  • Could you give him/her a message?
  • Could you ask him/her to call me back?
  • Could you tell him/her that I called?
  • Could you give me your name please?
  • Could you spell that please?
  • What's your number please?
     
Giving numbers Here's a phone number: 0171 222 3344 And here's how to say it: "Oh-one-seven-one, triple two, double three, double four." OR "Zero-one-seven-one, triple two, double three, double four." Pausing When you say a seven digit number, separate the number into two blocks of three and four, pausing after each block. Each digit is spoken separately, unless it's a double or triple. If the second part of the number was '5555', you'll probably find it easier to say 'double five – double five'. Saying email addresses @ is pronounced 'at'. For instance, caimin@clara.net is "caimin, at, clara, dot, net". / is "forward slash". - is called a "hyphen" or a "dash". _ is an "underscore". Example telephone dialogues Here are examples of typical telephoning language: Getting through You: "Can I speak to (Mr Smith), please?" or "Is (Mr Smith) there, please?" Receptionist: "May I ask who's calling?" or "Could I have your name, please?" You: "Yes, this is Tom McIvor speaking." Many British people don't identify themselves when they make or receive a phone call. Even at home, they normally pick up the phone and say "Hello". But they won't be offended if you ask for their name.   Leaving or taking a message Receptionist: "I'm afraid Mr Smith is… … out of the office today." … off sick today." … in a meeting." … on holiday." or "I'm afraid his line is engaged." "…Would you like to leave a message?" You: "Could you ask him to call me back?" or "Could you ask him to return my call?" Receptionist: "Does he have your number?" or "What's your number, please?" The receptionist uses "I'm afraid" or "I'm sorry" if he or she can't connect you. If the receptionist doesn't offer to take a message, you can ask to leave one. You: "Could I leave a message, please?" Receptionist: "Yes, certainly." or "Yes, of course."
 
       

 

Telephoning

British people usually give their number or name when answering a private call.

Hello. Susan Fernandez.
Hello. Ardington five three oh double four. (=53044)

In American English, the following pattern is more common.

Hello. Packard residence. John Packard speaking.

Date: 2015-12-17; view: 1147

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