Read the model microdialogues and use the typical phrases when telephoning your friend colleagues, acquaintances.

- Hello, (608) 3427.

- Hello, Jane here. Can I speak to Mary, please?

- Yes, wait a moment. She is just coming.

- Hello, is Jane there?

- Who is calling?/ Who is it?/Who's on the phone?

- It's John.

- You've got the wrong number. We have no Jane here.

- Sorry.

- Hello, Mc Donald's here on the phone. May I speak to the managing director?

- Hang on, I'll check. (in a minute) I'm sorry, he is not in. But he is expected back soon. Could you ring back 20 minutes later or leave a message for him?

- Well, tell him to ring me when he returns.

- What's your extension, please?

-279-18-03.

-Operator? I want to make a long-distance call to Sussex. I want to speak to Mrs. Blake.

- What's the number, please?

- Mountbay, 261-05-43.

- Thank you. What's your number, please?

- 090-4020.

- I'm trying to connect you. You'll have to wait a little. Now you are through. Speak, please.

- Directory enquiries. Which town?

- Cambridge, please.

- Name of the people?

- Jones.

- Initial?

- H, I think.

- What address do you have?

- 24, Beechwood Road.

- The number is double-six-oh-nine.

- Double-six-oh-nine, thank you.

20. Here is the beginning of a telephone conversation between two people who don't know each other. Put it in the right order.

Hello. TVS Computer Services. Darren speaking. How can I help you?

Certainly. Who is calling, please?

Good morning. Could I speak to your customer services department, please?

(pause) OK. You're through now. Go ahead.

One moment, Mr. Jones. I'm trying to connect you.

Thank you.

Yes, please.

This is Keith Jones.

I'm afraid the line's busy at the moment. Will you hold?

Hello. Is that customer services? I was wondering if you could tell me...

Here is the end of a telephone conversation between two workmates Andy and Barry. Put it in the right order.

So, Barry. It was good to talk to you. Thanks very much for phoning.

I certainly will. And you'll send me a copy of the report?

That's great, Barry. Have a good weekend!

My pleasure. By the way, how's your golf these days? Still playing?

Same to you, too! Bye, Andy.

ОК. I don't want to keep you. So, you'll give me a ring when you're back, right?

No, not much. I just don't seem to find the time these days. Anyway, Barry...

It'll be in the post tonight.

It's true. Right, Barry. I must fly. I'm late for a meeting.

What a shame! You used to enjoy it so much.

Bye, Barry.

Answer the following questions on the previous dialogue.

1. Who's trying to end the conversation?

2. Who wants to chat?

3. How does Andy try to signal that he wants to end the conversation?

4. How do they confirm their arrangement?

23. Make dialogues considering the following situations:

1) the person wanted on the phone is out;

2) someone rings you up by mistake;

3) you can't hear the person's name on the phone;

4) you want to book a long-distance call;

5) you hear the telephone ringing when you are staying at your friends;

6) you hear a frequent high-pitched buzzing;

7) you hear someone answering your telephone call at the other end of the line;

8) you hear the operator saying "Switchboard".

24. When do you say or hear:

1) Speaking. 2) Hold the line/hang on. 3) You are through. 4) Could I leave a message for him? 5) Can you get me 544-6607, operator? 6) You are wanted on the phone. 7) What's your extension? 8) You've got the wrong number. 9) Engaged. 10) Who shall I say is calling? 11) What number are you calling?

Below are situations in which you might find yourself in the United States or in other foreign country. Decide what is appropriate, and choose the answer that best fits the situation. Then discuss with your classmates how you would handle these situations in your country.

1. The telephone company sent you a bill, which you paid. Now you have received a letter saying you never paid the bill. What should you do? a Nothing. You know you've paid. b Call them and explain the situation. с Find proof that you've paid them (check or receipt), copy it, and send it to the telephone company.

2. When you answer the telephone, the caller asks for someone who does not live there. Obviously, the caller has the wrong number. What should you do? a Hang up. b Begin a conversation. с Tell the caller he or she has reached a wrong number. d Tell the caller your number and ask what number he or she dialed.

3. You have made a long-distance call, which you've dialed the wrong number and were connected with someone in another city. What should you do? a Call the operator and explain your mistake. b Refuse to pay for the call when you get your bill. с Dial again and hope you get the party you wanted. d Check the phone number and make sure you have written it down correctly.

4. You have called an airline, and someone has said, "Hello, Flight Time Airline. No one is available now to take your call. Please stay on the line until the next available attendant can help you". You hear a click, and music begins to play. What should you do? a Hang up. b Hold the line and wait. с Call the airline later. d Call the operator because there is trouble with the phone.

5. You make a phone call. When the ringing stops you hear, "The number you have dialed has been temporarily disconnected. This is a recording". What should you do? a Ask the person to repeat the message. b Say, "What? I don't understand". с Hang up, check the number in the phone book, and dial again.

6. You have called an operator for assistance in making a long-distance call. The operator tells you, "You can dial that direct". What should you do? a Hang up and dial the number yourself. b Ask the operator to help you. с Hang up and call the operator back.

7. You are talking on the phone with someone, and all of a sudden there is silence. The other person is not there anylonger. What should you do? aHang up. He or she obviously didn't want to talk with you any more and hung up. b Hang up and call back. Obviously, something went wrong with the telephone. с Hang on until the connection is restored.

ROLE PLAY

1. Practise using the telephone to ring to:

a) the police: you've seen a bank robbery;

b) the ambulance: your friend has fallen and hurt his leg;

c) the fire brigade: you've seen a house on fire;

d) your family: you're having extra lessons and you'll be late home;

e) your boss: you're ill, and can't go to work;

f) your friend: you can't go to the cinema, as you promised.

While making calls (official and unofficial) mind the following telephone etiquette and good manners.

1. When talking on the telephone - speak clearly. Do not shout and take your cigarette out of your mouth.

2. Make sure that your conversation with a busy person is as brief as possible.

3. When calling a friend who does not recognize your voice - don't play: "Guess who?" Announce yourself promptly.

4. When you get a wrong number don't ask: "What number is this?" It is a good manner to ask: "Is this two-three-four-five-six?" If not apologize.

5. If a wrong number call comes through, don't lose your temper. Simply say: "Sorry, wrong number", - and hang up. Don't bang the receiver.

6. Always identify yourself when making a call, especially if you are calling on business, e.g. "This is Mr. Veresov of the Russian Trade Mission. Could I speak to Mr. Jones...?"

7. If you have a visitor don't carry a long chat where your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and ... "May I call you back in a little while?" But don't forget to do so.

8. When inviting friends to a party do not ask: "What are you doing Saturday night?" or "Will you be busy on Saturday night?" The correct way is to say: "We’d like to have you over for dinner on Saturday".

9. Finally, remember: if you make the call, you should terminate it yourself. Don't "drag it out".

Date: 2015-12-11; view: 1713