Task 2. You are an Order processor for Office Universe Limited, a London-based stationery and office equipment company. A customer rings with a problem over an invoice.

Here is a copy of the invoice:

Office Universe Limited

430-4 Upper Richmond Road

London SW15 5TY England

Telephone 0171 434 7272 Fax 0171 434 5286

INVOICE

Angus Ltd

Galloway Industrial Estate North Side

Building 15 Your ref: OOU22.10

Aberdeen AB24 5TR Our ref: RG3472/5

Part ref Qty Item Price

2356-1 100 A4ZoomCopyPaper@$2.20 $220.00 4563-1 2 packsMarkerpens@$5.80 $11.60

2156-2 1 Staples 5000 pack $5.20

2134-8 20 Rulers@ $0.80 $16.00

3672-2 100 Coloured ring binders@ $2.10 $210.00 3482-1 100 Pack of dividers @ $0.56 $11.20

Sub-total $473.00 Less discount 5% $23.65

Sub-total $449.35

VAT@ 17.5% $78.64

Sub-total $527.99

+ Carriage and packing $20 + $3.50 VAT @ 17.5% $23.50

TOTAL $551.49

Terms: 30 days from invoice date. Thank you for your custom. Telephone or fax your orders to Julie 24 hours a day, 365 days a year.

Notes:

• You have checked with the original telephoned order and can find no mistake: the customer did order all the goods you have sent. You do sell cheaper copy paper and cheaper ring binders, but with different part reference numbers.

• You accept the customer should have received a 10% discount and free

carriage and packing offer to send a new invoice.

• Your company recently altered its terms to 30 days for all customers and all were notified in a separate letter.

• You cannot take back the order but if the customer is unhappy he/she can return the goods and no fee will be charged.

• Offer to send different quality (standard, not laser quality) copy paper and different ring binders (plain coloured).

Task 3. Watch BBC Business Course, unit Concluding a Deal, make up your own dialogues.

APPENDIX 1.

LIST OF TERMS AND WORD-COMBINATIONS

1.

Sales manager

Export/import manager

Marketing manager

to conclude an agreement

to send a fax (~ a letter by fax)

to delay the delivery

to pay penalty

to open a letter of credit

Chief executive officer

an interview

Cover Letter

Resume

Curriculum vitae

a competitive company

to offer a job with

opening position, vacancy

2.

Аpplication for the position

situations vacant/wanted,appointments

a reference, Letter of Recommendation, Testimonial

an experimental period, term of probation

subordinate

superior

entrepreneur, undertaker, businessman

to discharge, fire, sack

deadline

to go on business

a return ticket

two-way or round-trip ticket

Arrivals

Departures

an open-date ticket

to pay cash

fax., fax machine

reference details

3.

Business correspondence

price-list

original contract

letter of credit

invoice

e-mail

to get through the customs (to clear ~)

to apply for a visa

to declare smt

to be liable to duty

to be duty free

Bill of lading

Bill of sale

Inquiry

Goods, wares, merchandise

Wholesale/retail

4.

Availability of goods

In stock/available from stock

Delivery dates

Terms and discounts

Method of Transportation

Insurance

Prices of goods, quotations

Samples of goods

Distributors

to effect payment by letter of credit (cheque, bank transfer)

to meet the standards

company, firm, corporation

to be on sale

Daughter company, subsidiary, affiliated company

Public Limited Company

Shareholder, stockholder

5.

Correspondent account

Draft Contract

Joint venture

to establish (run, close down) a business

Supplier /Buyer/ Seller/Consignee

Typical Contract

Packing

Transportation costs

Terms of delivery and payment

Range of goods, assortment of goods

Firm offer

to be valid till

Performance, technical characteristics

to outperform smth

Guarantee period

to place an order with a company for a product

Private Limited Company

APPENDIX 2.

Date: 2015-12-11; view: 1542