What should I have asked you that I didn’t think to ask?
That’s all I wanted to ask you. Anything you want to add?
(or)
How did the interview go for you? Keep the recorder on!
Illustrative questions
Some nurses hate working at night, but others like the flexibility. What’s your experience?
Role-playing questions
Suppose I were a new nurse just coming to this hospital, and I asked you what I should do to succeed. What would you tell me?
Preparatory questions
We’ve been talking about your job. Now I want to ask you about how you got to be where you are today.
14. Behavioral questions
Behavioral questions
“Can you describe a recent occasion when
a patient alert was sounded, and tell me
what you did?”
15. Close ended questions
Closed-ended (“forced choice”)
– In what year were you born?
– Are you satisfied with your hospital?
– On a scale from 1 to 10, how much do you like your job?
Closed ended questions are those questions, which can be answered finitely by either “yes” or “no.” Also known as dichotomous or saturated type questions. Closed-ended questions can include presuming, probing, or leading questions. By definition, these questions are restrictive and can be answered in a few words.
16. Interview protocol
Here are our interview protocols we used when we conducted our interviews with lobbyists. The forms below list the questions we asked when we conducted our interviews. Respondents were assured anonymity, so we cannot release their individual responses. Information from the interviews was used, however, to guide our research on the web, through the Library of Congress, and in subsequent interviews
Decide whom you will interview
Plan your interview protocol
Ethical checklist:
– How will you explain your purpose?
– What promises will you make?
– Any risks, psychological or otherwise?
– How will you achieve confidentiality and data security?
– How will you get informed consent?
– How will you record and take notes?
Test your protocol and revise
17. Knowledge question
Knowledge questions
“If a patient says she is in pain, what do
you look for?”
18. open-ended question
Open-ended
– What is the most enjoyable part of your job?
– If I were in the emergency room of your hospital, what would I notice first?
– Open questions
– Definition
– An open question can be defined thus:
– An open question is likely to receive a long answer.
19. posture in interviewing
The idea is that we don't just think with our minds, we also think with our bodies
• A good posture to empathize with your interviewee is. . . their posture
• Best posture to understand your interviewee is. . their posture
• Mimicry works but NOT if the other is socially incompetent or resistant
20. Rapport
Everything depends on trust and rapport. So what do you do first?
[Rapport occurs when two or more people feel that they are in sync or on the same wavelength because they feel similar or relate well to each other.] by Wikipedia
21. screener 22. users context 23. master apprentice relationship model 24. audience for competitive analysis 25. competitive analysis methods