Outlining the presentation

Unit 1 Career

Vocabulary:Career moves

A: 1c 2a 3b 4e 5d

B: 1 have

2 take

3 make

4 climb

5 offer

6 decide

C: Odd items out:

1 a training course

2 progress

3 a part-time job

4 a mistake

5 a pension

6 an office job

Listening: Human resources and recruitment

B 1.1:

1 need to be able to get on with people

2 need to be adaptable (adaptability)

3 need a sense of humour

C1.2:

1 a , b, d

2 a , b, c, f

Reading: Female train drivers

C:

a readers who applied for the job

b the time at which London Underground driver have to get up

c the annual salary of London Underground drivers

d the number of weeks' holiday they get

e one of the reasons London Underground is keen to recruit more women

f the number of female drivers on the London Underground now

g the percentage of drivers who are women now

D:

1 one(point out this use of single if you have not already done so )

2 advantage:salary of £27,650, eight weeks' holiday

Disadvantage : getting up very early

3 that the train is on time

4 because they think women can break bad news(such as delays) more sympathetically to

passengers

Language review:Models 1: ability, requests and offers

A:

1 Can I get you anything? --offer

2 Could I confirm your contact details? --request

3 Can you use this software package ? --asking about ability

4 Can you speak any other languages ? --asking about ability

5 Could you tell us more about your present job ? --request

6 Could you tell me your current salary ? --request

7 Would you let us know your decision as soon as possible ? --request

8 When can you start ? --asking about ability

9 Would you like some more coffee ? --offer

B:

a 6 b 3 c 7 d 1 e 2 f 9 g 5 h 4 i 8

Skills:Telephoning:making contact

B:

Conversation 1: Christophe Boiteaud phones about a job advertisement in a magazine called Careers NOW. He wants Carmen Diaz to send him an application form for the job. The callers do not know each other.

Conversation 2: Jacques from Intec phones Andrea, but she is not there. He leaves a message to say that he will not be at a training course. Jacques implies that speaker B knows who he is, even if they do not know each other personally.

Conversation 3: Dave phones John, whom he knows , to get the fax number for Workplace Solutions because he can't get through on the phone.

C1.3:

1 I'd like to speak to...

2 Thank you .Hold on.

3 I'll put you through.

4 Hello. Is that Carmen Diaz?

5 Speaking.

6 Yes, I'm phoning about your advert...

7 Could you give me your name and address?

D1.4:

1 Could I speak...

2 I'm afraid...

3 take

4 message

5 This is ...

6 Could

7 tell

8 make

9 call

10 back

11 on

E1.5:

Deyave Hi,John. Dave here.

John Oh, hello, Dave . How are you ?

Dave Fine, thanks. Listen, just a quick word.

John Yeah, go ahead.

Dave Do you think you could let me have the fax number for Workplace Solution? I can't get

through to them. Their phone's always engaged.

John I've got it here. It's 020 7754 4237.

Dave Sorry, I didn't catch the last part. Did you say 4227?

John No, it's 4237.

Dave OK. Thanks. Bye .

John No problem. Bye .

Unit 2

Vocabulary: Shopping online

A:

1 b 2 c 3 b 4 a 5 c 6 b

B:

Credit card details - 2

Cooling off period - 1

Money back guarantee - 6

Method of payment - 3

Interest-free credit - 4

Out of stock - 5

After sales service - 7

Listening: Selling online

A2.1:

1 good website

2 easy

3 quick

4 lots of information

5 low prices

6 delivery service

7 customer service

B2.2:

1 It offered a good service.

2 The real reason for the failure of e-toys was that ran out of money and therefore went into liquidation.

C2.3:

1 true

2 false

3 false

4 true

D

1 Differences

Shop assistants are obviously not important when buying online but, if the website also has a telesales operation (people answering calls from customers, selling by telephone, etc.), these people may have some of the functions of shop assistants.

Delivery is only sometimes an issue when people buy things in shops rather than online.

The look, feel and ease of use of websites is important in online sales, but obviously not in shops. This could be compared in some ways to the decor and layout of shops.

2 Similarities

Customer satisfaction, quality ,reliability of goods, etc.are just as important.

Customers want value for money in the same way (but may want even more value for money, in other words lower prices for the same goods, when buying online).

Reading: Virtual pocket money

A-B:

Exercise A

1 Possible items include books, software, clothing, sports goods (especially for teenage sports such as skateboarding), music and concert tickets.

2 The main problem is how teenagers can pay independently of their parents,as most sites require users to have credit cards.

Exercise B

1 The items actually mentioned are games, CDs and clothing, music and the first three mentioned again, along with books and videos.

2 The main problem is indeed that of payment. This is mentioned in paragraph 2 of the artcle.

C:

1 false

2 false

3 true

4 false

5 true

D:

1 teenagers

2 a new payment method for teenagers to buy online

3 a facility that allows teenagers to buy online

4 the purchases made online by teenagers

5 parents

6 reenagers

E:

1 -

2 -

3 +

4 -

5 +

Language Review

A:

1 no

2 no

3 no

4 no

5 no

6 no

7 yes

B:

1 f 2 g 3 e 4 b 5 c 6 d 7 h 8 a

Skills: Negotiating: reaching agreement

B:

C:2.4,2.5

1 will you agree

2 priority

3 agreed

4 normal fee

5 we'd prefer

6 offer

7 mind if I

8 as long as

9 How about

10 agree to

D2.6:

D Now , the design of the website. Will we have book covers on it?

M Absolutely. I'd like to display a large number of book covers on every page. They'd really attract people's attention. What do you think?

D It's a bit too much,, I'd say. A lot of pictures take too long to download. I'd prefer one big image. How about that?

M Mmm, I don't know. People like to see the book covers. It draws them into websites, believe me.

D Maybe you're right . How about two covers per page, then?

M OK, that sounds reasonable. Now , what else do we need to discuss before you get started?

1 strong agreement

2 polite disagreement

3 hesitant disagreement

4 hesitant disagreement

5 polite agreement

Unit3 Companies

Vocabulary: Company vocabulary

A

1. turnover(Point out that this is only used in BrE. Americans just talk about ‘sales’.)

2. profit

3. subSlDiary (point out the stress)

4. workforce

5. market share

6. head office

7. share price

B

1. turnover

2. profit

3. market share

4. share price

5. head office

6. subsidiary

7. workforce

C

Listening: Reasons of success

A

1. Triumph has a very strong brand name.

2. It has invested and developed new models.

3. It has given the bike a very up-to –date look: it has focused on styling and on the quality of the product.

B

1. styling

2. quality

3. sales

4. serious

5. manufacturer

C

1. true

2. true

3. false

4. false

5. false

6. true

7. false

Reading: Company website

C

D

1 a 1988 2 a Seattle

b 1989 b Japan

c 1984 c Seattle

d 1978 d Paris

e 1999 e Toronto

E

1. c 2. a 3. d 4. b 5. f 6. e

Language review: Present simple and present continuous

A

1. hold, are holding

2. are using, use

3. takes

4. raise, are raising

5. deals

6. recruit, are advertising

7. are renting

8. wants

B

1. are

2. offer

3. have

4. are growing

5. employ

6. are considering

7. are preparing

8. are looking

9. need

10. offer/are offering

Skill: presenting your company

B

C

Useful language

Outlining the presentation

First, I’ll give you some basic information.. √

Secondly, I’ll talk about our stores in other countries.

Next, I’ll talk about career opportunities. √

Last of all, I want to look at our future plans.

Date: 2015-12-11; view: 2533