Formal Letters

Ex.20. Read and translate the information given below.

Business letters are formal paper communications between, to or from businesses and usually sent through the Post Office or sometimes by courier. Business letters are sometimes called "snail-mail" (in contrast to email which is faster).

Most people who have an occupation have to write business letters. Some write many letters each day and others only write a few letters over the course of a career. Business people also read letters on a daily basis. Letters are written from a person/group, known as the sender to a person/group, known in business as the recipient. Here are some examples of senders and recipients:

· business «» business

· business «» consumer

· job applicant «» company

· citizen «» government official

· employer «» employee

· staff member «» staff member

There are many reasons why you may need to write business letters or other correspondence:

· to persuade

· to inform

· to request

· to express thanks

· to remind

· to recommend

· to apologize

· to congratulate

· to reject a proposal or offer

· to introduce a person or policy

· to invite or welcome

· to follow up

· to formalize decisions.

Business letters may be subdivided into such groups as: inquiries, offers, orders, sales contracts, complaints and so on.

In business letters it is essential to make a favorable first impression. Every letter that leaves the office is a representative of a firm. The layout of the letter should make it look like a well-framed picture.

Date: 2014-12-29; view: 1380