This Luxury hotel is situated on the water’s edge of one of the most Beautiful beaches in Spain. _________________ For reservations and enquiries: PHONE (6) 527 21 56 FAX (6) 527 15 02

Janet and Peter Cooper 8 fast Lane Chesswood Hertz WD5 8 QR   tel 01923 284908 fax 01923 285446   4 June Dear Lynette, It was lovely to see… Love, Janet

Task 1. Practice

You are a receptionist at the hotel. Write a reply to Janet (Exercise 2) by fax.

- Thank her for her inquiry.

- Say you are pleased to confirm her reservation for the rooms she wants, and for the dates she wants.

- Tell her that all rooms have an en-suite bathroom, and all the rooms have a sea view.

- The rooms are 21,000 pesetas per room per night.

- End the fax saying that you look forward to welcoming her and her family to your hotel.

- Finish with Yours sincerely, Reception.

Unit 9 E-mail

Email is one of the most commonly-used forms of communication in the international business world It is used extensively within companies to circulate information, requests, results, instructions, recommendations, minutes of meetings, etc Email is an effective, rapid and relatively cheap means of communicating with customers and suppliers, both nationally and internationally. Because of the brevity, rapidity and relative informality of emails, it is important to check that all information has been given and that the tone is appropriate.

Layout

The emails given below show where the following different components appear (though a-g may be in a different order depending on the system being used).

a name of the person sending the email

b name of the person / people the email is addressed to

c person / people who will also receive the mail though it is not addressed directly to them

d person /people who will receive a copy without other people knowing

e date (and time) f information about the content of the email

f files, documents, etc sent separately rather than included in the actual message or body of the email

g opening

h body of the email

i closing

j name and job title

Language styles

Emails are usually shorter than other forms of communication and the language is simple and concise.

The tone for emails to superiors or people outside the company should be formal. But 'in-house' emails between colleagues can be semi-formal.

When replying to mails, it is important not to reply simply 'yes' or 'no' to questions without referring back to the question and not to use pronouns out of context. However, if returning the sender's email with your reply, by using ‘Reply’, the sender will have their original to refer to.

Date: 2015-12-11; view: 1403