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Language DevelopmentThe Grammar of 'Complain'
Notes: Prepositions: complain about + problem ( a noun or noun phrase); e.g. 'I would like to complain about your services'. complain to + a person; e.g. 'I complained to the customer service representative'. complained of + a medical problem; e.g. 'He complained of not sleeping well'. complaint of + date the complaint was written; e.g. 'I received your complaint of 4 December 2007 '. complaint on + date the complaint was received; e.g. 'I received your complaint on 5 December 2007 '. complained that + clause; e.g. 'He complained that we had not answered his e-mails'.
Task 1.Read this situation and do the exercise which follows.
Situation You are an administrator for Exhibitions International, a company which organizes business exhibitions and trade fairs around the world. You have received the following letter of complaint about your company's most recent exhibition.
Exercise Choose the correct option from the box:
Introduction I am writing to inform you that recently some attendees (2______) about the Sounds Systems Exhibition, and to make some suggestions. 2. Problems, Causes & Suggestions Registration Attendees wrote to (3______) that the online registration facility did not work. There was a bug in the program, which has now been fixed. I suggest that we should do more testing next year.
Venue Many of the attendees who (4_____ ) said that the venue was too small. We underestimated the popularity of the exhibition. Next year we should book a bigger venue.
Leaflets There were (5_____) that our exhibitors ran out of leaflets. We should ask them to print more next year.
2.4 Written (6) A number of attendees wrote to us (7_____) about these issues. To compensate them I would like to send them free VIP passes to next year's exhibition.
Action With your approval I will handle these (8_____) by implementing the above suggestions. |
Test yourself: Complaint Letter
Chose the best variant.
1. Position of your address:
a) right
b) center
c) left
2. Position of date:
a) above addresses
b) between addresses
c) below addresses
3. Format of date:
a) 12/6/2007
b) 6/12/2007
c) 6 December 2007
4. Salutation:
a) Dear Sir or Madam
b) Dear Wong,
c) Dear J.Wong
d) Dear Wong, J.
e) Dear Mr.Wong
5. Subject Heading Content:
a) Please Improve Your Service
b) Complaining about your Local Tour
c) Complaining Regarding your Local Tour
d) Complaining about Local Tour
e) Your Local Tour
6. Paragraph Style:
a) block
b) indented
7. Paragraph 1, Sentence 1:
a) I am writing to complain about the punctuality, quality and customer service on your local tour of New Territories tourist attractions.
b) Your tour of the New Territories was a disaster.
c) I am writing to complain about a tour of the new Territories organized by your company.
8. Paragraph 2, Sentence 1:
a) The food was disgusting and gave me and my family bad stomachs. I had to take a day off work.
b) After lunch my family and I did not feel well due to bad stomach pains. I was forced to take sick leave next day, and I enclose a copy of the doctor's note.
c) The lunch was horrible. Why didn't you book a decent restaurant?
Final Paragraph
a) Thanks.
b) I look forward to hearing from you.
c) Thank you very much for your kind consideration.
10. Sign off:
a) Your sincerely,
b) Regards,
Date: 2015-12-11; view: 1279
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Complaint Letter Template | | | Task 2. Practice writing Complaint Leters |