Professions in Hotel Service

Many people of different professions are involved in hotel Service. They are Receptionist, Porter, Chambermaid, Bell-man, Desk-clerk, manager,etc.

Task 4. Look at these pictures and explain what people of following professions do:

Receptionist Porter

Chambermaid

Desk-clerk

Task 5. Fill in a registration card at the hotel you are going to stay at:

Full name_________________________________

Citizenship________________________________

Nationality________________________________

Address___________________________________

Date of birth_______________________________

Place of birth_______________________________

Purpose of the visit__________________________

Duration of the visit__________________________

Task 6. Say at what place of the Hotel you will fill the card.

Task 7. Say whom you will offer to help you to do the following:

Model: Let me take my things to my room, please. (Name the profession)

(Ideas: to take care of his/her luggage, to show him/her to the room, to put his/her luggage in the boot of the car, to fill in the form for him/her, to buy some magazines for him/her, to book a single room for him/her.)

Task 8. Ask the receptionist to instruct someone (name his/her profession) to do the following:

Model: Let him/her/them go to the bar and bring a cup of coffee.

(Ideas: to call a taxi, to buy two theatre tickets, to exchange your money, to unpack the things)

Different Types of Accommodations

There are different types of accommodations at every hotel. The details of every room has been designed so to make your stay particularly pleasant.

Standard room A room for handicapped people

Family apartment

A standard roomincludes a comfy room with big bed, bathroom. In the room: safe box, mini-bar, TV, phone, climate-control system, heated floors, hair-dryer. The room is designed in classical style.

A room for handicapped peopleis specially designed and equipped with comfortable shower. In the room: safe-box, TV, climate-control system, heated floors.

The Family Apartment includes three room apartment with luxury decorated dining-room, a bedroom with two big beds, equipped kitchen (with fridge and electric stove), two bathrooms, dressing table with mirror. Parquet or carpet floor.

Twin room

Double room

Twin room is for two guests. It includes two separate standard beds, bathroom. In the room: safe-box, mini-bar, phone. Flooring tile or carpet floor. The room is designed in classical style.

Double roomisfortwo guests. It includes one big bed.

Task 1. Pay attention to the following Information:

Date: 2015-12-11; view: 1488