ABILITIES AND RESPONSIBILITIES TAKEN

E M P L O Y M E N T

Ramada Almaty

Room Service Supervisor

Current time

The Ritz-Carlton, Almaty Rixos Almaty Holiday Inn Almaty

In Room Dining Operator Room Service Attendant Vista Restaurant Waiter

07/2014 – 10/2014 03/2013 – 06/2014 07/2012 – 11/2012

ABILITIES AND RESPONSIBILITIES TAKEN

· Respond to guest complaints in a timely and most professional manner

· Work with other F&B managers and keep them informed of F&B issues upon appearance.

· Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, and manage labour on a daily basis through the time management system.

· Help Manager to coordinate and monitor all phases of Loss Prevention in the Room Service operation

· Ensure compliance with In Room dining SOP’s

· Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks

· Monitor and supervise the mini-bar department

· Ensure effective communications between each shifts

· Supervise the room service area in order to attract, retain, and motivate the employees.

· Ensure optimal level of service, quality, and hospitality are provided to Guest

· Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

· Ensure the timeliness and accuracy of the amenity set-up and delivery

· Ensure compliance with all local liquor laws, and health and sanitation regulations

· Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions

· Ensure all staff are meeting all established standards of service

· Monitor and maintain cleanliness of In-Room Dining areas and work areas

· Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated. Attend interdepartmental meetings to ensure good cross communication between departments

· Was aware of current budgeted and forecasted revenues, payroll, and product costs

· Ensure all current Accounting and Human Resources policies are being adhered to.

· Assisted in maintaining all Micros programming for food and beverage outlets

· Was able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

· Was effective at listening to, understanding, and clarifying concerns raised by employees and guests

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

· Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

· Prepare and submit required reports in a timely manner.

· Making training for waiters and room service operators.

· Control quality of service.

Date: 2015-12-11; view: 1020