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MeetingsDifferent organizations communicate in different ways. Where organizations are distributed, they will tend to rely on e-mail and teleconferencing facilities. Organizations that have more mature Service Management processes and tools will tend to rely on the tools and processes for communication (e.g. using an Incident Management tool to escalate and track incidents, instead of requesting e-mail or telephone calls for updates). Other organizations prefer to communicate using meetings. However, it is important not to get into the mode whereby the only time work is done, or management is involved, is during a meeting. Also, face-to-face meetings tend to increase costs (e.g. travel, time spent in informal discussions, refreshments, etc.), so meeting organizers should balance the value of the meeting with the number and identity of the attendees and the time they will spend in, and getting to, the meeting. The purpose of meetings is to communicate effectively to a group of people about a common set of objectives or activities. Meetings should be well controlled and brief, and the focus should be on facilitating action. A good rule is not to hold a meeting if the information can be communicated effectively by automated means. A number of factors are essential for successful meetings. Although these may seem to be common sense, they are sometimes neglected:
Examples of typical meetings are given below: Date: 2014-12-29; view: 1174
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