![]() CATEGORIES: BiologyChemistryConstructionCultureEcologyEconomyElectronicsFinanceGeographyHistoryInformaticsLawMathematicsMechanicsMedicineOtherPedagogyPhilosophyPhysicsPolicyPsychologySociologySportTourism |
ProcessesProcesses are examples of closed-loop systems because they provide change and transformation towards a goal and utilize feedback for self-reinforcing and self-corrective action (see Figure 2.2). It is important to consider the entire process or how one process fits into another. Figure 2.2 A basic process Process definitions describe actions, dependencies and sequence. Processes have the following characteristics:
Functions are often mistaken for processes. For example, there are misconceptions about Capacity Management being a Service Management process. First, Capacity Management is an organizational capability with specialized processes and work methods. Whether it is a function or a process depends entirely on organization design. It is a mistake to assume that Capacity Management can only be a process. It is possible to measure and control capacity and to determine whether it is adequate for a given purpose. Assuming that it is always a process, with discrete countable outcomes, can be an error. Date: 2014-12-29; view: 1095
|