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Tips for Understanding Nonverbal Communication

· Recognize that people communicate on many levels. Watch their facial expressions, eye contact, posture, hand and feet movements, body movement and placement, and appearance. Every gesture is communicating something if you listen with your eyes. Become accustomed to watching nonverbal communication and your ability to read nonverbal communication will grow with practice.

· If a person’s words say one thing and their nonverbal communication says another, you are wont to listen to the nonverbal communication – and that is usually the correct decision.

· Probe nonverbal communication during an investigation or other situation in which you need facts and believable statements. Again, the nonverbal may reveal more than the person’s spoken words.

· When leading a meeting or speaking to a group, recognize that nonverbal cues can tell you:
--when you’ve talked long enough,
--when someone else wants to speak, and
--the mood of the crowd and their reaction to your remarks.
Listen to them and you’ll be a better leader and speaker.

Understanding nonverbal communication improves with practice. The first step in practice is to recognize the power of nonverbal communication.

Nonverbal Communication Around the World

Nonverbal Communication in Argentina

A handshake and nod show respect when greeting someone.

An embrace and one kiss on the cheek are common between friends and acquaintances.

Argentines stand close to each other when speaking. Do not back away.

The “O.K.” and “thumbs up” gestures are considered vulgar.

Hitting the palm of the left hand with the right fist means “I don’t believe what you are saying” or “That’s stupid.”

Don’t use toothpicks, blow your nose or clear your throat at the dining table

To summon a waiter, raise your hand with your index finger extended.

For social events, arrive thirty to sixty minutes late. Arriving at a party on time is impolite. Telephone your hosts the following day to thank them.


Date: 2015-04-20; view: 864


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