| attachment
| extra document or image that is added to an email
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| block format
| most common business letter format, single spaced, all paragraphs begin at the left margin
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| body
| the content of the letter; between the salutation and signature
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| bullets
| small dark dots used to set off items in an unnumbered list
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| certified mail
| important letters that sender pays extra postage for in order to receive a notice of receipt
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| coherent
| logical; easy to understand
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| concise
| gets to the point quickly
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| confidential, personal
| private
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| diplomacy, diplomatic
| demonstrating consideration and kindness
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| direct mail, junk mail
| marketing letters addressed to a large audience
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| double space
| format where one blank line is left between lines of text
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| enclosure
| extra document or image included with a letter
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| formal
| uses set formatting and business language, opposite of casual
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| format
| the set up or organization of a document
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| heading
| a word or phrase that indicates what the text below will be about
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| indent
| extra spaces (usually 5) at the beginning of a paragraph
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| informal
| casual
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| inside address
| recipient's mailing information
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| justified margins
| straight and even text, always begins at the same place
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| letterhead
| specialized paper with a (company) logo or name printed at the top
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| logo
| symbol or image that identifies a specific organization
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| margin
| a blank space that borders the edge of the text
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| memorandum (memo)
| document sent within a company (internal), presented in short form
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| modified block format
| left justified as block format, but date and closing are centered
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| on arrival notation
| notice to recipient that appears on an envelope (e.g. "confidential")
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| postage
| the cost of sending a letter through the Post Office
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| proofread
| read through a finished document to check for mistakes
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| punctuation
| marks used within or after sentences and phrases (e.g. periods, commas)
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| reader-friendly
| easy to read
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| recipient
| the person who receives the letter
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| right ragged
| format in which text on the right side of the document ends at slightly different points (not justified)
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| salutation
| greeting in a letter (e.g. "Dear Mr Jones")
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| sensitive information
| content in a letter that may cause the receiver to feel upset
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| semi-block format
| paragraphs are indented, not left-justified
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| sincerely
| term used before a name when formally closing a letter
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| single spaced
| format where no blanks lines are left in-between lines of text
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| spacing
| blank area between words or lines of text
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| tone
| the feeling of the language (e.g. serious, enthusiastic)
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| transitions
| words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand")
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