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Training Needs

 

There are two basic ways of identifying training needs. For new employees or employees moving to new positions, the job analysis is the place to start because it states the job’s tasks and KSAs. Training programs are developed to teach these. For example, the job of a bank loan officer may require knowledge of the bank’s loan procedures, of how to interview loan applicants to acquire all necessary information, and of how to analyse applicants’ financial information to determine their loan risk. These activities become the subject of the training program.

To determine training needs for employees who remain in the same job, it is necessary to know whether there are any substantial changes in the job and/or if the employee’s job performance has declined. Changes in the job are always accompanied by new tasks, which frequently require at least minimal initial training. However, if job performance is significantly lower than before the change, extensive training may be required.

After assessing training needs, the trainer develops a detailed statement of what knowledge and skills are required and what specific objectives should be achieved. For example, in training the loan officer, suitable training objectives might be (a) to know the tax laws concerning the purchase, holding, and resale of municipal tax-free bonds and (b) to be able to gather, through the interview and the application form, all information concerning an applicant’s financial status. The statement of such objectives is important because they define what should be included in the training program.

 

2. Comprehension check.

 

1) Here are some answers about training needs. Write the questions.

a) _____________________________________________________________?

Because it states the job’s tasks and KSAs.

 

b) _____________________________________________________________?

It is necessary to know whether there are any substantial changes in the job and/or if the employee’s job performance has declined.

 

c) _____________________________________________________________?

If job performance is significantly lower than before the change.

 

d) _____________________________________________________________?

The trainer develops a detailed statement of what knowledge and skills are required and what specific objectives should be attained.

 

e) _____________________________________________________________?

Because they define what should be included in the training program.

 

2) Can you remember KSAs required of a bank loan officer?

Writing

 

Write down appropriate objectives in training a loan officer that you can remember.


UNIT 9

Orientation and training: part 2

 

Reading

1. Read text 16 using your dictionary to help with new words. Think of the suitable title of the text.

 


Date: 2015-01-02; view: 794


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