Yes, do you have any flights to Sydney next Tuesday afternoon?
A
One moment, please... Yes. There´s a flight at 16:45 and one at 18:00.
B
That´s fine. Could you tell me how much a return flight costs? I´ll be staying three weeks.
A
Economy, business class or first class ticket?
B
Economy, please.
A
That would be ˆ346.
B
OK. Could I make a reservation?
A
Certainly. Which flight would you like?
B
The 16:45, please.
A
Could I have your name, please?
B
My name is Mary Jones, that´s M-A-R-Y J-O-N-E-S.
A
How would you like to pay, Ms. Jones?
B
Can I pay at the check-in desk when I pick up my ticket?
A
Yes, but you will have to confirm this reservation at least two hours before departure time.
B
I see.
A
Now you have been booked, Ms. Jones. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The flight number is NWA 476.
B
Thank you.
Sitution 3. Read the dialogue and complete the phrases as you want.
Lost and Found Office.
A
Flyway Airlines. Good morning.
B
Hello. My name is Carlos Rodriguez. I didn't get my luggage when I arrived here ……
B
Yes, sir. I'll put you on to our Lost and …….. Just a second, please.
A
Lost and Found Office. Can I …….?
B
I certainly …….. I flew here from ……..yesterday, but when I arrived my luggage …………
A
Oh, dear! Did you report it when you ……..?
B
Yes, I told them at …… but I didn't have time to ……..you, too. I had a business meeting to attend. It's a damned nuisance, and it isn't the first time ………
A
Mr Rodriguez, I'll try to find out where your luggage is, but I do need some information from you. What flight was it and what time did you …… at the airport?
B
It was flight FL 879, and I had a two-hour stopover in New York. The plane was almost an hour late, so we landed at about nine o'clock yesterday morning.
A
Fine, I also need to know the number …………, Mr Rodriguez. You'll find it ………… of your ticket.
B
Why can't you do anything without masses of numbers and things? I suppose there'll be ………...
A
No, that won't be necessary. I'm sorry, I realize it must be annoying, but you see there are hundreds of passengers …………………, so there has to be some system.
B
OK, OK. Here's the number of ………... It's FL 052273 and 052274. A small case and a large one. Both in ………. leather.
A
Thank you, Mr Rodriguez. Now I'll be able to ….. your missing luggage. If you give me your phone number, I'll …………..
B
Right. It's 5691273 until four o'clock and after that you can reach me …………. The number's ...
A
That's OK, Mr Rodriguez, we've got the number. I do hope we can ……………. this evening or tomorrow. If it's not today, I'll …………….
B
Fine. Please do your best to ………….. It really is quite difficult for me ……………...
A
Of course we will. You can be sure of that, …………. Goodbye.
B
Goodbye.
Situation 4. You want to book a train ticket. Read the sentences given below. What would you say in these situations?
You want a train ticket to …… (name the destination).
Say you want to travel this morning.
Book the midday train.
You want first class.
Ask about the facilities you can enjoy while travelling first class.
