| Competencies
| Level
|
| A. Provide Information and Records Management Programs and Services
A1. Establish programs and services A2. Advise department on record keeping
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| B. Capture Information and Records
B1. Provide record keeping system B2. Conduct inventories
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| C. Organize and Describe Information and Records
C1. Provide organization and description capabilities C2. Create classification schemes C3. Create or derive descriptive records and metadata C4. Apply classification C5. Maintain classification schemes
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| D. Provide Access to Information and Records
D1. Provide access and retrieval capabilities D2. Manage user data D3. Respond to research and reference requests D4. Prepare and disseminate research documents
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| E. Store and Protect Information and Records
E1. Provide storage and protection capabilities E2. Provide storage facilities E3. Store information and records E4. Manage media and information E5. Provide protection and preservation solutions E6. Provide security E7. Provide disaster planning E8. Provide essential records services
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| F. Dispose of Information and Records
F1. Provide retention and disposition capabilities F2. Develop Records Disposition Submission to National Archives F3. Create records retention and disposition schedule F4. Implement schedule
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| G. Provide Electronic Services
G1. Acquire or develop software G2. Develop databases G3. Develop user interface G4. Develop and maintain websites G5. Undertake imaging and digitizing activities G6. Develop networks
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| H. Demonstrate Business and Management Skills
H1. Demonstrate strategic thinking H2. Demonstrate planning skills H3. Demonstrate financial management skills H4. Demonstrate organizational skills H5. Demonstrate people management skills H6. Demonstrate policy management skills H7. Demonstrate problem solving skills H8. Demonstrate decision making skills H9. Demonstrate project management skills H10.Demonstrate contract management skills
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| I. Demonstrate Interpersonal Skills
I1. Demonstrate concern for client / customer / user I2. Demonstrate oral communication skills I3. Demonstrate written communication skills I4. Demonstrate leadership I5. Demonstrate negotiation skills I6. Demonstrate interviewing skills I7. Demonstrate teamwork skills
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| J. Demonstrate Personal Skills
J1. Demonstrate computer skills J2. Demonstrate awareness of corporate culture J3. Demonstrate innovation skills J4. Demonstrate thoroughness and attention to detail J5. Demonstrate time-management skills J6. Manage professional development and growth J7. Demonstrate analytical skills J8. Demonstrate conceptual skills
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