Outcomes of Effective Practice

You must be able to do the following:

1. Confirm the work required in your area of responsibility with your manager and seek clarification, where necessary, on any outstanding points and issues.

2. Plan how the work will be undertaken, seeking views from people in your area of responsibility, identifying any priorities or critical activities and making best use of the available resources.

3. Ensure that work is allocated to individuals and/or teams on a fair basis taking account of skills, knowledge and understanding, experience and workloads and the opportunity for development.

4. Ensure that individuals and/or teams are briefed on allocated work, showing how it fits with the vision and objectives for the area and the overall organisation, and the standard or level of expected performance.

5. Encourage individuals and/or team members to ask questions, make suggestions and seek clarification in relation to allocated work.

6. Monitor the progress and quality of the work of individuals and/or teams on a regular and fair basis against the standard or level of expected performance and provide prompt and constructive feedback.

7. Support individuals and/or teams in identifying and dealing with problems and unforeseen events.

8. Motivate individual and/or teams to complete the work they have been allocated and provide, where requested and where possible, any additional support and/or resources to help completion.

9. Monitor your area for conflict, identifying the cause(s) when it occurs and dealing with it promptly and effectively.

10. Identify unacceptable or poor performance, discuss the cause(s) and agree ways of improving performance with individuals and/or teams.

11. Recognise successful completion of significant pieces of work or work activities by individuals and/or teams.

12. Use information collected on the performance of individuals and/or teams in any formal appraisals of performance.

13. Review and update plans of work for your area, clearly communicating any changes to those affected.

Behaviours which Underpin Effective Practice

1. You recognise changes in circumstances promptly and adjust plans and activities accordingly.

2. You prioritise objectives and plan work to make best use of time and resources.

3. You make time available to support others.

4. You take personal responsibility for making things happen.

5. You show an awareness of your own values, motivations and emotions.

6. You show integrity, fairness and consistency in decision-making.

7. You clearly agree what is expected of others and hold them to account.

8. You seek to understand people’s needs and motivations.

9. You take pride in delivering high quality work.

10. You are vigilant for possible risks and hazards.

11. You encourage and support others to make the best use of their abilities.

12. You use a range of leadership styles appropriate to different people and situations.

Knowledge and Understanding

You need to know and understand the following:

Date: 2015-12-24; view: 582