General Knowledge and Understanding

1. How to select and successfully apply different methods for communicating with people across an area of responsibility.

2. The importance of confirming/clarifying the work required in your area of responsibility with your manager and how to do this effectively.

3. How to identify and take due account of health and safety issues in the planning, allocation and monitoring of work.

4. How to produce a plan of work for your area of responsibility, including how to identify any priorities or critical activities and the available resources.

5. The importance of seeking views from people working in your area and how to take account of their views in producing the plan of work.

6. Why it is important to allocate work to individuals and/or teams on a fair basis and how to do so effectively.

7. Why it is important that individuals and/or teams are briefed on allocated work and the standard or level of expected performance and how to do so effectively.

8. The importance of showing individuals and/or teams how their work fits with the vision and objectives of the area and those of the organisation.

9. Ways of encouraging individuals and/or teams to ask questions and/or seek clarification in relation to the work which they have been allocated.

10. Effective ways of regularly and fairly monitoring the progress and quality of work of individuals and/or teams against the standards or level of expected performance.

11. How to provide prompt and constructive feedback to individuals and/or teams.

12. Why it is important to monitor your area for conflict and how to identify the cause(s) of conflict when it occurs and deal with it promptly and effectively.

13. Why it is important to identify unacceptable or poor performance by individuals and / or teams and how to discuss the cause(s) and agree ways of improving performance with them.

14. The additional support and/or resources which individuals and/or teams might require to help them complete their work and how to assist in providing this.

15. How to select and successfully apply different methods for encouraging, motivating and supporting individuals and/or teams to complete the work they have been allocated, improve their performance and for recognising their achievements.

16. How to log information on the ongoing performance of individuals and/or teams and use this information for formal performance appraisal purposes.

17. The importance of reviewing and updating plans of work for your area in the light of developments, how to reallocate work and resources and clearly communicate the changes to those affected.

18. The type of problems and unforeseen events that may occur and how to support individuals and/or teams in dealing with them.

Industry/Sector Specific Knowledge and Understanding

1. Industry/sector requirements for the development or maintenance of knowledge, understanding and skills.

2. Industry/sector specific legislation, regulations, guidelines, codes of practice relating to carrying out work.

Date: 2015-12-24; view: 641