| For each of the fields of expertise, the examples and their analysis were organised by levelProfessionals do not always have the same level of competence. Here, four degrees have been recognised as characteristic of each level:
Level 1: the professional who uses the available tools and possesses the basic knowledge of the field (essential vocabulary, ability to execute certain simple tasks).
Level 2: the professional who is proficient in the basic tools, performs specific and repeated tasks, capable of collaborating with specialists in the concerned field by using practical know-how. He has a technique for interpreting and expressing the needs that he encounters which permits him to propose improvements or to conceptualise new services.
Level 3: the professional who knows the techniques of the profession, how to talk about them and how to use them. He is capable of interpreting a situation and making judgements that imply adapting to the situation at hand or creating new tools.
Level 4:the professional who masters the methodology, which permits him to create new systems, to audit and to manage information within his company or in a network.
Attention: A professional can develop, in the context of his different professional experience, disparate levels of competence in various fields. He may even have no competence in several of the thirty-two basic fields. For example, a monitor or an expert in information seeking and resource evaluation may only have limited competence in collection management.
Another means of access proposed: index
The index is designed to help identify the field of expertise by the specific vocabulary of the profession: tools, methods, activities… It refers the reader directly to the appropriate field of competence. The field may treat a certain theme mentioned in the index without using the particular word given.
| GROUP I - INFORMATION
| | | | I-01 – RELATIONS WITH USERS AND CLIENTS
Take advantage of the different forms of interaction with users of information (reception, orientation, reformulating, training) in order to understand and follow their information needs and to develop their appreciation of information by allowing them to make the best use of this information.
| | Examples of level 1
1. Receive the public and acquaint them with the resources of the organisation by applying established procedures and presenting the tools made available to the users (pamphlets, users’ manuals, etc.)
2. Understand and know the definition of terms such as: information, enquiry, data, document, reference, classification, index, request, need, end user, client, researcher, documentation policy, user services, etc.
3. Know, explain and apply the rules of the library or information service.
| | Examples of level 2
1. Take on a request from a user and be able to understand and situate its meaning in the context of the process of seeking information.
2. Council and orient the public towards internal as well as external resources, develop an appropriate response, even when faced with an unexpected request.
3. Conceive of and present user guides and other pedagogic tools with the aim of developing in the user an appreciation of information, and train the user to use local or online document resources.
4. Initiate the user to using the database or the documents and/or media-library portal.
| | Examples of level 3
1. Adapt to the needs of users and clients by anticipating their requests.
2. Determine and specify the information needs of those taking decisions and their preferences in terms of communication.
3. Compare the value and costs of the services for the user.
4. Enhance the competencies and services offered by IS professionals.
5. Design and implement local or online activities aimed at developing the appreciation of information among users and clients.
6. Organise in house or external exhibitions, cultural events, conferences, public debates in relation to the collection and the users.
7. Accompany, as an ILS professional, work groups of information users.
| | Examples of level 4
1. Assert the underlying principles of information needs, presentation and use, in particular each new need..
2. Originate and propose policies, actions and collective tools to help with user “interaction” (methodology guides, FAQ sheets).
3. Promote in the user a code of ethics and correct behaviour when using information
4. Promote awareness and implicate other services, such as the computer science department, in the training of users.
| | See also:
| C06 – Interpersonal communication
M02 – Marketing
| M06 – Diagnosis and evaluation
M08 – Management of education and training
| | | | I-02 – UNDERSTANDING THE LIS ENVIRONMENT
Identify his/her position in the information profession both nationally and internationally, as well as within the political, economic and institutional environment of the information society in order to contribute to the recognition of the profession and its place in that society. Acquire a professional understanding and identity that translates into a knowledge of the actors of information and related professionals, the vocabulary, the background and the places where they meet and interact which will permit the individual to be more efficient in his work and managing the progress of his career.
| | Examples of level 1
1. Identify the main professional organisations in the information field within one’s region and country, and follow their activities.
2. Understand and know the definition of terms such as : information policy, information economy, producer, service provider, intermediary, end user, interest group, occupation consultant, professional ethics, normalisation, certification, etc.
| | Examples of level 2
1. Describe how the profession is organised, the main players, brokers and dealers in information: e.g. information services, libraries, archives, economic intelligence and their statutory positions.
2. Identify programs and training centres and the process of LIS certification in one’s country.
3. Find and use specialised professional publications, opportunities for continuing education, etc.
4. Identify the legal and ethical principles required of the profession.
| | Examples of level 3
1. Interpret the main principles which determine information policy and the information economy in one’s country or region.
2. Identify professional organisations and training programs leading to certification in other countries
3. Place oneself within the historic context of the profession and the various associated activities.
4. Gain recognition as a member of the profession and promote the latter within and outside the employing organisation.
5. Implement guidelines that guarantee the respect of ethical principals related to the profession.
| | Examples of level 4
1. Actively defend the profession and its users within professional and social organisations.
2. Define and promote a specialised information policy aimed at highlighting the dynamic image of the profession.
3. Originate and promote principles of institutional co-operation in all areas at all levels, create and develop public and private sector partnerships.
4. Participate in the evolution of ethical practices.
| | See also:
| C07 – Institutional communication
| M02 – Marketing
| | | | I-03 – APPLICATION OF THE LAW OF INFORMATION
Apply legal, regulatory or customary definitions and procedures relative to LIS practices, in particular concerning intellectual property rights (copy rights, industrial property rights), privacy, competition, contract law, loans, reproduction rights, freedom of speech, protection of personal data, image rights, etc.
| | Examples of level 1
1. Characterise the function of the main institutions which draft and apply national, European or international rules of law.
2. Recognise legal and other standard-setting documents of various jurisdictions.
3. Understand and know the definition of terms such as: law, directive, regulation, convention, norm, intellectual property, royalties, reproduction rights, copyright, patent, contract, jurisprudence, parliamentary digest, congressional records, etc.
| | Examples of level 2
1. Identify and rank the current regulation and legal texts relevant to national, European and international information law.
2. Identify the instruments for the right of access to legal information at the national, European and international level.
3. Interpret and apply reference texts according to their different sources (analog or digital) and use (consultation, copy, loan, presentations, respecting the legal duration of conservation, protecting privacy, etc.) within the organisation: legal texts, precedents, contracts.
4. Communicate relevant information to the user.
5. Seek information on how to adapt an information product or service to meet legal restrictions.
| | Examples of level 3
1. Identify and rank proposed regulation and legal texts relative to national, European and international information law.
2. Evaluate the repercussions of a change in the legal context or in the regulation used in the corporate sector on the practice of information custody.
3. Evaluate if a simple information system is in accordance with existing and future laws of information and follow steps for meeting legal restrictions.
4. Negotiate contracts with service providers for web site creation, access to online journals, buying reference software, etc.
5. Decide when it is appropriate to use alternative legal models: freeware, open access to publications, copyleft, etc.
| | Examples of level 4
1. Lead a political campaign aimed at improving or reinforcing the rights of information users.
2. Draft the text of a legally interpretable proposition or amendment.
3. Expose possible legal or administrative disparities between different countries.
4. Originate and manage a consortium which will negotiate with other actors in the field of information, such as editors of electronic resources.
5. Evaluate if a complex system of information is in accordance with existing and future laws governing information and follow steps for meeting legal restrictions.
| | | | I-04 – CONTENTS AND KNOWLEDGE MANAGEMENT
Organise, structure and manage resources (documents or collections of documents, archives, information or knowledge); model, create and exploit metadata and its access.
| | Examples of level 1
1. Identify paper or digital files, registers and catalogues used by the organisation.
2. Pinpoint easily identifiable descriptive elements for an object or document, regardless of its nature, in order to use this information in a file or for classification.
3. Understand and know the definitions of terms such as: database (factual or bibliographic data, etc), catalogue, digital indexes, inventory, authority file, knowledge base, hypertext, Dublin Core metadata, controlled list, format, bibliographic reference, column/rubric, etc.
| | Examples of level 2
1. Identify the elements of information which characterise a document and transcribe them into a descriptive system by applying certain standards. For example: ISBN, OAIS, archive description standards, transliteration standards, ISAN numerical coding, etc.
2. Verify the strict homogeneity of data relative to the established standards.
3. Create a file after having identified a simple structure adapted to the objects or documents to manage, and define associated data entry rules using office automation software.
4. Organise a set of related documents into an electronic or hard-copy file in accordance with an established or pre-defined objective (agenda of a meeting, simple thematic plan, steps of a project, etc.) or with the user’s specific demands.
| | Examples of level 3
1. Collaborate on the creation and definition of a system for documentary information (database, portal) with a specific use in mind (standardised production of electronic documents, library catalogue, archive inventory, knowledge base, etc.).
2. Draft functional, organisational, ergonomic and/or technical work specifications aimed at acquiring a tool or at developing an application of an existing tool.
3. Organise the supply and management of a particular mechanism, and develop associated tools (document models, procedures, etc.)
4. Develop a collaborative system with other organisations to aggregate distributed resources (collective catalogue, personalised portal).
5. Ensure a certain degree of security and confidentiality adapted to the context.
6. Identify the stakes related to applying standards and formats, follow modifications made in this field.
| | Examples of level 4
1. Originate a global system to record information that responds to the general policy of the organisation (records management, economic intelligence, document portal, territorial information system, etc.).
2. Follow through with research and the selection of an appropriate technical solution in relation to the suppliers and sponsors of a project.
| | See also:
| T01 – Computer based design of information systems
T02 – Computer based development of applications
| T03 – Publishing and edition
M06 – Diagnosis and evaluation
| | | | I-05 – IDENTIFICATION AND VALIDATION OF INFORMATION SOURCES
Locate, evaluate, select and validate information sources (printed documents, web sites, organisations and individuals).
| | Examples of level 1
1. Locate within a document resource the main categories of documents (according to their nature, their origin, their complexity, their material support, etc.).
2. Identify the main organisations or services in the sector or in the employing organisation which diffuse information and knowledge.
3. Define, for every document or item of information, its source, its currency (date of publication)
4. Understand and know the definition of terms such as : publisher, producer, distributor, information source, organisation source, personnel resource, issuing organisation, selection criteria, information gathering, shelved book, encyclopaedia, dictionary, glossary, primary resource, secondary and tertiary resource, etc.
| | Examples of level 2
1. Describe documents by their audience and their use (non-professional, research, academic, monitoring or decision making assistance, leisure or cultural, etc.)
2. Use the tools and methods currently available to identify sources of information: catalogues, directories, repertories, bibliographies, bookmarks, lists of hyperlinks, specialized portals, etc.
3. Identify various types of internal and external sources and verify quality by applying criteria of selection, relevance, authenticity, reliability and currency, etc.
| | Examples of level 3
1. Evaluate the quality and the complementarity of sources by defining criteria of selection, relevance, authenticity, reliability, currency, etc.
2. Identify those who produce non commercial and difficult-to-access documents, internal or external, by exchanging resources and participation in a network.
3. Obtain unpublished information by making contact with its holders.
4. Design and manage (identify, acquire, update, eliminate) an index of information sources: directories of organisations, web site guides, bibliographies, thematic portals, etc.
| | Examples of level 4
1. Originate a strategy for the validation of information sources and follow its implementation.
2. Compare information sources in terms of the best quality/price ratio and follow them up, in particular for the electronic resources market (volumes of press extracts, financial data services, etc.)
3. Coordinate within a network the definition and the application of evaluation criteria for the quality and complementarity of sources.
| | See also:
I02 – Understanding the LIS environment
M06 – Diagnosis and evaluation
| | | | I-06 – ANALYSIS AND REPRESENTATION OF INFORMATION
Identify and describe the content of a document resource in order to facilitate research through indexing and the elaboration of document summaries.
| | Examples of level 1
1. File documents according to a thematic classification scheme.
2. Understand and know the definition of terms such as: index, filing, classification, keyword, key subject, descriptor, thesaurus, authority file, analytical grid, summary, documentary synthesis, etc.
| | Examples of level 2
1. Describe the main thrust or the main ideas of a document.
2. Carry out the subject cataloguing of a batch of documents.
3. Set up an index.
4. Translate into documentary language the principal ideas of a document; know how to use a classification scheme, a file, an authority list, a thesaurus; propose possible descriptors.
5. Distinguish the three types of relationships in a thesaurus: equivalency, hierarchical, relational.
6. Draft a descriptive or selective summary (in relation to the needs of the users).
7. Analyse and reference web sites for a directory.
8. Index user questions in the context of a research study in order to find relevant information.
| | Examples of level 3
1. Draft an analytic summary or critique.
2. Check the coherence and relevance of an authority file.
3. Establish a specific documentary language: controlled vocabulary, thesaurus, classification scheme of thema-related concepts or activities: verify the coherence and its evolution, edit indexation manuals.
4. Know the available tools for analysing and automatically summarizing, and follow their progress.
5. Create profiles and research equations or requests, within the framework of selective dissemination of information (SDI).
6. Make use of textmining tools (data mining)
| | Examples of level 4
1. Define a policy for analysis and indexation for an information service department.
2. Choose the most appropriate access tool (filing scheme, thesaurus, lexical index, etc.) for the users by establishing comparisons between them.
3. Define a methodology for developing a specific documentary language.
4. Choose and implement a thesaurus module in documentary software.
5. Choose and implement tools for automatic analysis and summarizing.
| | See also:
| I01 – Relations with users and clients
C02 – Written communication
| C01 – Oral communication
C03 – Audiovisual communication
| | | | I-07 – INFORMATION SEEKING
Seek and find information, thanks to methods and computer-based or manual tools that allow the expectations of users to be met in a timely and inexpensive manner; evaluate appropriateness between a request and its response.
| | Examples of level 1
1. Furnish an immediate response to simple questions posed by a user: address, sending a document, etc.
2. Work efficiently with basic directories and indexes.
3. Correctly transcribe and forward requested information.
4. Understand and know the definition of terms such as: request, monitoring, research criteria, Boolean operators, search engine, directory, catalogue, full text, portal, etc.
| | Examples of level 2
1. Process a basic demand for information using an appropriate enquiry strategy.
2. Efficiently use a variety of complementary research tools: dictionaries, encyclopaedias, atlas, directories, databases, search engines, meta-search engines, invisible web, etc.
3. Identify and utilise sources of all kinds capable of meeting a demand and exploit them efficiently.
4. Correctly transcribe and forward the results of a basic enquiry.
5. Monitor [a particular environment] within the framework of pre-established work practices.
6. Evaluate the results of an enquiry for reliability and relevance.
| | Examples of level 3
1. Analyse a complex or imprecise demand for information, perform a diagnosis and work out a matching enquiry strategy, transcribe the results of the enquiry.
2. Identify and then select the most relevant of diverse information sources.
3. Efficiently use the advanced functions of search engines and meta-search engine as well as other web searching tools, combining them in an optimal way; know how to compare and evaluate these tools.
4. Proficiently use full text research tools.
5. Implement an environment monitoring programme.
6. Maintain a knowledge base, with questions and answers which will rapidly and coherently respond to frequently asked questions (FAQ).
7. Implement tools and procedures to validate reliability and relevance of found information.
| | Examples of level 4
1. Originate complex and developmental enquiry and monitoring strategies which will aid in decision making.
2. Define a policy of responses adapted to different categories of users, including value added services as well as an evaluation of the cost/efficiency ratio of the services provided.
3. Organise a means to capitalize on the results of enquiries, for example within a knowledge base.
4. Design evaluation methods for information seeking systems.
| | See also: T05 – Information and computer technology
| | I-08 – MANAGEMENT OF COLLECTIONS
Set out and apply criteria for selection, acquisition, conservation and disposal of documents so as to set up and organise document collections of every kind or archive stock, to look after them and guarantee accessibility, to develop them while keeping them updated and eliminating items no longer useful given the trend of users’ needs; describe them in diverse catalogues (handwritten, printed, microfilm, CD-Rom, database, web sites).
| | Examples of level 1
1. Verify the presence or absence of documents in a collection.
2. Add or find a new place for documents within a collection.
3. Understand and know the definition of terms such as : document, file, card file, archive item, collection, stock, catalogue, inventory, series, formula, acquisition, legal deposit, withdrawal, inventory check, retention schedule, pre-archiving, archiving, ISSN, ISBN, DOI standards, etc.
4. Write up a simple catalogue with a data entry form.
| | Examples of level 2
1. Estimate the use made of documents in a collection.
2. Evaluate the strengths and weaknesses in a collection and adjust it to the needs of the users.
3. Identify lost documents and update catalogues and inventories.
4. Use the tools (catalogues, bibliographies, indexes, etc.) allowing desired documents to be located and retrieved.
5. Conserve or dispose of documents in an appropriate manner, taking into account the life span of different types of documents.
6. Draft or retrieve catalogue notices.
7. Update online collections and lists of links.
| | Examples of level 3
1. Conduct a global study of the use made of a collection.
2. Determine the criteria for pre-archiving and set up an archiving plan.
3. Determine criteria for a retention schedule.
4. Harmonise, with the other members of a network, a policy for the development of a collection aimed at communal use and conservation.
5. Design and manage online collections and links.
6. Verify the quality of a catalogue and ensure the application of the policies and standards for the catalogue (ISBN, Unimarc), write a data entry manual.
7. Verify the quality of conservation practices.
| | Examples of level 4
1. Draft a development plan for collections and stock.
2. Perform estimations of authenticity and age on bibliographic collections.
3. Evaluate a selection policy for documents.
4. Define methods that will allow improvements to be made to the coherence of a collection and its suitability for its conditions of use.
5. Supervise archiving policy by guaranteeing the conservation and reutilisation of all types of documents, including digital documents. Plan for media transfers and tools allowing the documents to be read and used in future.
6. Conduct a cataloguing policy that will guarantee the quality of the bibliographic notices; set up shared cataloguing and retrospective conversion ; monitor the evolution of cataloguing standards.
7. Participate in updating standards for description of documents and verify their application: Unimarc,
Z.3950, Dublin Core, ISAD(G), etc.
| | See also: M05 – Project management and planning
| | | | I-09 – ENRICHMENT OF COLLECTIONS
Define and implement a policy to develop the stock and collections, select information resources for acquisition (documents, products, services, etc.) and supply the collection and stock in line with the general rules established.
| | Examples of level 1
1. Make a purchase of library documents or supplies according to a given directive.
2. Understand and know the definition of terms such as: acquisition, order, order form, invoice, expenses, receipt, cash payment, library discount, supplier, supplying, etc.
3. Proceed with accessioning serials subscribed to.
| | Examples of level 2
1. Compare the means for obtaining documents (online purchase, print or electronic subscription, loan, hire, gift, trust, licensed use, etc.) to find the most efficient means for a specific case.
2. Make use of electronic or printed tools to locate an item.
3. Identify possible suppliers or providers for a product, documents or services, compare their rates or request an estimation.
4. Follow the product/service from order to delivery, follow up on a supplier in case of delays, verify that the document or goods delivered were those on the order form.
| | Examples of level 3
1. Draft an invitation to tender, establish work specifications and contracts to supply equipment or complex services.
2. Negotiate licensing and purchasing conditions, agreements to sub-contract or outsourcing of activities.
3. Organise verification of reception for services.
4. Implement a document exchange policy in order to enrich stock at the lowest cost.
| | Examples of level 4
1. Define and efficiently implement an acquisitions policy and a complete supply chain for documents.
2. Exercise pre-emptive rights in a public sale, claim documents released from public archives.
3. Coordinate the different suppliers or partners, from inside or outside the company, implicated in an important acquisition project or the constitution of records.
4. Originate and verify quality-control procedures upon reception of unusual products or services.
5. Negotiate the transfer or trust of private archival stock.
See also: M03 – Sales and diffusion
| | | | I-10 – MATERIAL HANDLING OF DOCUMENTS
Determine and implement methods, measures and techniques aimed at shelving, protecting, preventing damage, restoring and communicating to the public every kind of documentary material whatever its medium.
| | Examples of level 1
1. Shelve documents in fixtures: shelves, files, indexes, store rooms, storage basements, etc.
2. Classify and separate documents according to simple criteria (alphabetic, numeric, geographic, chronologic).
3. Verify the state of conservation of documents and make minor reparations.
4. Understand and know the definition of terms such as: magnetic tape, optical medium, microform [fiche or film], transparency, electronic resource, video projector, digitiser, inventory check, stamping, stock book, location index, etc.
5. Tag the documents and filing containers: labels, anti-theft devices, reference number, stamp, etc.
| | Examples of level 2
1. Describe the main constraints and current techniques for protection of documents against deterioration and theft, as well as the standards for conservation and preservation.
2. Decide and implement available processes (rebinding, media transfer, restoration, recoding, reformatting, microfilming, digitizing).
3. Understand and verify the coherence of circulation, classification and communication of documents to the public.
4. Be aware of and verify conditions of archiving and stockholding.
5. Include in digital documents the various metadata associated with the material handling of documents for optimal retrieval.
| | Examples of level 3
1. Check availability of documents.
2. Implement modern techniques of security, preservation and restoration.
3. Set up, implement and oversee a programme of conservation and preservation of information media, and of the transfer of media (microfilming, digitization, recoding).
4. Choose a storage system suited to different media (handwritten, printed, audio-visual, electronic, etc.) and the appropriate methods of physical organisation.
5. Originate and evaluate document circulation, identify useless or inappropriate procedures.
6. Care for the correct conservation and security of precious documents.
| | Examples of level 4
1. Originate an archiving and conservation policy (management, duration and medium of conservation, stockholding) adapted to the legal demands and the needs of the organisation and its internal or external clients.
2. Originate and implement new systems for conservation, security and communication documents to the public.
3. Set up a disaster plan.
4. Evaluate and implement systems to guarantee the duration of conservation for electronic documents parallel to the evolution of formats.
5. Promote policies to adopt different norms of metadata for information retrieval.
| | See also:
| C01 – Oral communication
C02 – Written communication
| C03 – Audiovisual communication
C04 – Computerized communication
| | | | I-11 –ORGANISATION OF SITE AND EQUIPMENT
Organise the workspace and the place where documents are conserved; design the layout of the reading rooms for different audiences in such a way as make all expected services available.
| | Examples of level 1
1. Design the layout of a location with room for different spaces and furniture.
2. Understand and know the definition of terms such as: total surface area, public space, storage, dense shelving, security, internal connection, circulation zone, safety passages, accessibility, hygrometry, air conditioning, sound proofing, ergonomics, etc.
3. Design and install orientation signs.
| | Examples of level 2
1. Choose the correct shelving for a small, homogenous collection and for corresponding documentary materials (documents, files).
2. Arrange existing furniture to facilitate working conditions or reception.
3. Monitor the layout of computers available to the public.
| | Examples of level 3
1. Set up a space for archive and library services, a documentation centre, a multimedia centre, an exhibit display or a self-service reference finding area.
2. Determine needs and means for signalling, orientation panels, access maps for different information poles.
3. Select the correct equipment for reading and protecting handwritten, printed, electronic or audiovisual documents, etc.
4. Prepare moving to a new space.
5. Take into consideration the ergonomic restrictions in the disposition of workstations for the manager or the user of a document system.
6. Choose and implement a security gate.
| | Examples of level 4
1. Undergo a project to create a documentation centre, an archive or a library in conjunction with design professionals: interior designers (ergonomicists), architects, acoustics experts, etc.
2. Originate the founding of a large documentation or information centre: benches for public reception, reading rooms, auto-documentation rooms, etc.
3. Decide on where to localise and set up workstations for personnel.
| | See also
| M02 – Marketing
| M05 – Project management and planning
M06 – Diagnosis and evaluation
| | | | I-12 – CONCEPTION OF PRODUCTS AND SERVICES
Make resources (documents and collections of documents, information, knowledge) available and useful by providing documentary products and/or services, while insuring their upkeep.
| | Examples of level 1
1. Formulate and convey simple information.
2. Know the possible uses of the available collections, products, services of the organisation.
3. Divide loan requests between libraries and take the necessary action.
4. Understand and know the definition of terms such as: product, service, performance, theme, summary, synopsis, value added service, OPAC, press review, bibliography, scientific communication, audio-visual supporting material, etc.
| | Examples of level 2
1. Help the user find the product or service which best suits his needs and practices, and help him to find this in an appropriate form.
2. Update products (files, sections/frames of a document portal, current contents, etc.) according to predefined procedures and explicit criteria.
3. Target or personalise the diffusion of information according to the profile of different interest groups.
4. Enter the results of research into databases.
| | Examples of level 3
1. Define the internal organisation and the presentation of an information product model (thematic file, research results, FAQ, electronic press review, web site guide, etc.) adapted to the users’ habits.
2. Determine the architecture of an information portal, articulated around products (file, current contents, etc.) or services (agency, news, orders, profile subscriptions, etc.)
3. Define or readapt interest profiles.
| | Examples of level 4
1. Elaborate and make changes in a policy of services and products (catalogue, archive inventory, portal, monitoring system, etc.) adapted to different users and practices and according to the nature of the documents or of the restrictions of the environment, while remaining coherent with other existing information systems.
2. Work with other organisations within or outside the company, to develop a global strategy of access and/or of the diffusion of information.
| | See also:
| T03 – Publishing and edition
C01 – Oral communication
C02 – Written communication
C03 – Audiovisual communication
| C04 – Computerized communication
T04 – Internet technology
M02 – Marketing
| | | | GROUP T - TECHNOLOGY
| | | | T-01 – COMPUTER BASED DESIGN OF INFORMATION SYSTEMS
Conceive of, specify and administrate a computer-based information system and define the appropriate user interface.
| | Examples of level 1
1. Use basic functions (acquisition, management, research, print, diffusion and export) of a standard, recognised information system: electronic document management system (EDOCS), information retrieval system, library management system (LMS), content and knowledge management systems.
2. Understand and know the definition of terms such as: electronic records management, library computerized management system, portal, function, module, etc.
| | Examples of level 2
1. Characterise the functions of different modules of an information system and the expected results.
2. Run tests on the different modules of one or several information systems.
3. Use exceptions and user conditions when inputting data into a complex information system.
4. Use a complex information system for information brokering.
| | Examples of level 3
1. Integrate the functions of an information system into pre-existing work flow, plan and implement the new workflow.
2. Tightly configure a complex information system (e.g. the work flow in a customer management system, lending in a library management system).
3. Make changes in existing working procedures in the framework of an information system in order to improve operations and obtain more efficient procedures.
4. Define the necessary functionality of new information system and evaluate offers on the market.
| | Examples of level 4
1. Combine different information systems into a global vision and project, evaluate the technical possibilities of implementing such a project.
2. Plan and realize the deployment of a complex information system.
3. Plan and run the transfer from one information system to another using the necessary computer-based tools (parsers, macros, etc.).
4. Establish and use an evaluation method (for example benchmarking) to test complex information systems.
5. Originate and develop a complex, computer-based information system.
| | | | T-02 – COMPUTER BASED DEVELOPMENT OF APPLICATIONS
Develop, integrate and maintain documentary information systems with the help of methods for programming and modelling.
| | Examples of level 1
1. Use a script, run and verify a macro-command programmed in an application.
2. Use file management software to create a basic documentary application.
3. Understand and know the definition of terms such as: parameters, development, script, macro-command, column, value, data dictionary, interface, index, form, statement, etc.
| | Examples of level 2
1. Install, configure and use common or specialised application software.
2. Use scripting and macro-languages to create, extend or optimize applications.
3. Use database management systems (DBMS) such as SQL, etc
| | Examples of level 3
1. Understand the finer points of document description or script languages (e.g. SGML, HTML, XML, Javascript, ASP, PHP, etc.)
2. Specify and choose an appropriate programming language or development environment.
3. Use a programming interface to further develop a complex information system.
4. Use standards for distributed systems (e.g. Corba)
| | Examples of level 4
1. Use design paradigms and analysing or modelling methods (Jackson, SA, OTM, OOA, ERM, etc.).
2. Be familiar with the common types of programming (object oriented, structured), with corresponding languages (such as Java or C++) or tool kits and development environments (e.g. Rational Rose).
3. Lead complex software development projects combining different tasks, components, conjoining, and assume management of the software project.
4. Use DBMS such as Oracle, Informix, SQL-Server, etc.
5. Connect/associate DBMS with applications and operate the related programming languages (e.g. SQL, ODBC, etc.)
| | | | T03 – PUBLISHING AND EDITION
Make information available to the public in an accessible form by producing or reproducing documents in all media, by optimising the use of new tools and methods made possible through information and communication technology.
| | Examples of level 1
1. Format a document respecting given instructions.
2. Use a style-sheet or a pre-determined markup system.
3. Update basic information on a web site.
4. Integrate texts and illustrations, for example in a file or on a web page.
5. Verify the correct functioning of a photocopy machine and printer, know the cost of a copy or a printout, change the cartridges.
6. Understand and know the definition of terms such as : publishing, manuscript, correction, mark-up, copy-ready, BAT, HTML, XML, SGML, style-sheet, home page, index page, print run, binding, printed copy, master, DTD, offset, reproduction, pdf, etc.
| | Examples of level 2
1. Draft basic information pages and upload them onto the web or record them on a CD-ROM.
2. Create or modify an example or a model for a presentation.
3. Respect rules for formatting, required notes, and specific laws concerning publication and edition.
4. Create a style-sheet.
5. Design the basic structure and links of a short web presentation or CD-ROM.
6. Find data from diverse sources and insert it into a document respecting established rules and verifying the results.
| | Examples of level 3
1. Develop information pages that are understandable and easy to find which correspond to the writing standards for the web, a CD-ROM, a book, etc.
2. Originate and refine a document up to its edition: mark-up, choice of font, formats (HTML, GIF, PDF, etc.), verification with a DTD.
3. Define specifications for a full paste-up or mock-up of a printed publication (book, magazine, pamphlet, catalogue, etc.) or an electronic publication (CD-ROM, web site, etc.).
4. Use Internet standards and technologies to develop a web page (e.g. metadata, cloaking)
5. Use advanced technologies to improve the presentation of a web page, making it more dynamic (Flash, PHP, etc.).
6. Gather the necessary elements to establish an estimation by a supplier: printer, reproduction service, etc.
| | Examples of level 4
1. Define a publishing strategy according to market needs, competition and the organisation’s or department’s priorities.
2. Propose the technical solution which has the best quality/price ratio for publishing and republishing multi-media products.
3. Offer and implement appropriate solutions to complex editorial problems involving disparate documents from multiple and varied sources.
4. Design and oversee the development of a large scale Internet site or company wide intranet treating content and structural aspects.
| | | | T04 – INTERNET TECHNOLOGY
Use Internet services and its basic technology to access heterogeneous information sources or to organise information.
| | Examples of level 1
1. Use commonly known web-browsers, email and other Internet tools (e.g. FTP, Telnet, news, chat, ICQ, etc.).
2. Use full functionality of Internet services (e.g. search engines, catalogues, agents).
3. Understand and know the definition of terms such as: HTML, Internet, browser, web service, agent, etc.
| | Examples of level 2
1. Characterise the different functions of web browsers.
2. Test new functions of Internet services according to a pre-established protocol.
3. Use different value added services, such as chat, mailing lists, ICQ.
| | Examples of level 3
1. Understand the basic foundations (protocols, formats) of Internet technology (e.g. TCP/IP, RFC) and basic Internet services (e.g. WWW, email, FTP, Telnet).
2. Set up and configure Internet tools at a personal computer.
3. Know and use software to convert, compress and statistical tools for analysing access.
| | Examples of level 4
1. Install and administer a server for various Internet services (e.g. WWW, FTP).
2. Use XML, XSLT, web services, RDF, etc. for a project.
3. Connect proprietary systems and databases to the Internet.
4. Use Internet programming languages (e.g.: CGI, Java, Javascript, ASP, etc.)
5. Develop and set up an intranet.
| | | | T05 – INFORMATION AND COMPUTER TECHNOLOGY
Use and implement methods, techniques and tools of data processing (hardware and software) for the
installation, development and operation of information and communication systems.
| | Examples of level 1
1. Use common hardware and software.
2. Be able to connect to a professional service.
3. Use the main functions of an operating system.
4. Understand and know the definition of terms such as : data recording, byte, client, server, operating system, file, hard disk, monitor, formatting, digitization, CD-ROM, ISDN, DSL, virus, etc.
| | Examples of level 2
1. Be familiar with structures and functions of basic information systems.
2. Run diagnostics and differentiate between hardware faults and different error messages put out by the system.
3. Specify the basic desired characteristics of computer hardware and software with respect to the standards of the corporation and the specific context.
4. Set up a workstation or computer, or install an operating system or an office automation application on an stand-alone computer.
5. Differentiate between and use effectively specialised software for management, document enquiries, conversion or compression of files.
6. Design simple data input forms.
7. Set parameters and use communications and data transfer software.
8. Manage the directory of a company’s internal email service.
| | Examples of level 3
1. Install and maintain computer applications or run a computer centre including different types of equipment.
2. Run a group of compatible machines under the responsibility of an administrator.
3. Develop computer-based documentary applications in whatever media in accordance with the organisation’s overall plan.
4. Be familiar with techniques to secure data, in particular encryption, fire-walls, anti-virus software and filtering systems.
5. Set up and maintain a network: modify its physical set up or its reasoning.
| | Examples of level 4
1. Devise an information and communication plan and organise its implementation.
2. Complete functional specifications and details for an information or document system, select and establish the appropriate system.
3. Use different operating systems (e.g. Windows NT, Unix, etc.), paying attention to their advantages and disadvantages with respect to the information system environment.
4. Optimise use of shared resources according to the needs and system constraints.
| | | | GROUP C - COMMUNICATION
| | | | C-01 – ORAL COMMUNICATION
Express himself/herself and convey ideas orally in different professional environments.
| | Examples of level 1
1. Express himself/herself concerning a professional question using simple vocabulary, understandable to the non-professional.
2. Keep control of a conversation with several interlocutors.
3. Welcome and put at ease visitors or participants in a meeting.
| | Examples of level 2
1. Give an oral account of a meeting.
2. Listen, reformulate, explain, orient and council a colleague in a professional context.
3. Help a person to reformulate a question or a document enquiry by carrying out a dialogue with him/her.
4. Run an information session consisting of straightforward messages for a restricted or familiar audience.
| | Examples of level 3
1. Give an oral presentation lasting at least half an hour, with visuals.
2. Conduct a structured or semi-structured interview.
3. Explain in detail a procedure or the stages of a process.
4. Organise and facilitate presentations which allow individuals to introduce themselves to a group.
| | Examples of level 4
1. Run a round-table discussion and maintain publicly a contentious position in a professional debate.
2. Structure an impromptu talk.
3. Give an on-the-spot account of differing and complex facts and ideas.
4. Choose and modify the mode of oral expression according to the objectives sought or the environment.
5. Carry off a press or television interview.
| | | | C-02 – WRITTEN COMMUNICATION
Express himself/herself and make himself/herself understood in writing in different professional environments as well as read and understand texts.
| | Examples of level 1
1. Understand and execute a written instruction.
2. Fill in a form
3. Write correctly (spelling and grammar) a simple message after contact with a visitor or receiving a telephone call.
4. Understand and know the definition of terms such as: note, letter, record of event, mail, text, transcript, report, minutes, electronic message, etc.
| | Examples of level 2
1. Comprehend a set of instructions (e.g. for a product), a technical specification, a memo, a circular or a questionnaire.
2. Draft a correspondence or the minutes of a straightforward meeting.
3. Correct spelling errors and inappropriate terms in a document.
4. Apply the standards of presentation to elements that accompany documents (title page, summary, bibliography, etc.).
| | Examples of level 3
1. Identify the arguments in text read rapidly.
2. Draft an informative text, summary or synopsis.
3. Record a scientific, technical or administrative discussion in the form of a transcription of proceedings.
4. Correct or rewrite (choice of terms, syntax, style) a text written by others. Create efficient titles or interest-catching headings
| | Examples of level 4
1. Compose and draft an original document, presenting and developing ideas, arguments and conclusions.
2. Adapt an editorial style to a specific audience.
3. Originate and draft a scenario or a professional script, e.g. a company presentation, launch of a programme, etc.
4. Draft all kinds of correspondence requiring understanding, interpretation and the integration of complex and disparate texts, data and events.
| | | | C-03 – AUDIOVISUAL COMMUNICATION
Express himself/herself and be understood through different media tools which use graphics and sound.
| | Examples of level 1
1. Distinguish different audiovisual media.
2. Identify the major types of still and animated images.
3. Understand and know the definition of terms such as: image, icon, diagram, graphic, scale, slide, photograph, graphic semiology, film, videogram, screen, sound effect, video recorder, video projector, sound track, editing, etc.
| | Examples of level 2
1. Represent simple information as a chart, diagram, sketch, etc.
2. Describe the informative content of a series of images.
3. Transcribe information from one graphic form to another.
4. Create an image, diagram, graph, etc. or choose an image from an image bank relating to the desired message.
5. Film and edit a simple audiovisual document for an in house or outside event.
| | Examples of level 3
1. Represent complex information in the form of a chart, diagram, or sketch, etc.
2. Render the information content of a subject in the form of an audiovisual document (sketches, images, photographs, charts, etc.)
3. Judge the quality of an audiovisual document in terms of its informational, technical and aesthetic content.
4. Originate the steps involved in creating an audiovisual document in conjunction with professionals in the sector.
| | Examples of level 4
1. Conceptualise a scheme for audiovisual representation in the framework of a communication programme.
2. Redefine this system in as many versions and media as correspond to the culturally different audiences.
| | | | C-04 – COMPUTERIZED COMMUNICATION
Make himself/herself understood in different professional environments using various office automation applications: managing files and documents, word processing, spreadsheets and calculations, database, drawing and presentation, email.
| | Examples of level 1
1. Use the basic functions of an operating system to start a program, save a document, search for a file, manage documents in files, reorganise directories, verify the attributes of a file or document (size, date, heading of an email, etc.), print preview.
2. Create a simple document using office automation applications (letter, report, table, graphic presentation, etc.)
3. Recognise the most commonly used types of files.
4. Understand and know the definition of terms such as : operating system, programme, parameter, proprietary, hierarchy, tree structured menu, directory or file, file and document, address, window, memory, netiquette, model, etc.
| | Examples of level 2
1. Use simple formulas in spreadsheet calculations.
2. Personalise the parameters of an application.
3. Format a document so that it can be published (heading, footer, margins, orientation, synopsis, styles, etc.)
4. Use the automatic filtering functions for emails in a file.
5. Insert an object in a document (table, image from an image bank, other file).
6. Run a pre-programmed macro or script.
7. Verify the state of the computer and use appropriate tools (antivirus, compression, defragmentation, etc.)
| | Examples of level 3
1. Use the advanced calculating functions of spreadsheet software, choose and produce the most appropriate graphic representation (pie chart, histogram, curve, etc.) to convey information for the given calculations.
2. Define the fields of each table of a data base management system and selected lists.
3. Import or export data from management software or an address book, etc.
4. Apply functions to make annotations or comments in a document and to chart modifications.
5. Create a presentation slide show.
6. Install a network for files sharing or a printer.
| | Examples of level 4
1. Originate model documents and style sheets, automatic enquiries or states of diffusion (lists or tables).
2. Share a document or a printer through a network.
3. Originate macros or scripts which will partially automate the production of documents (Title pages of reports, calculations across several tables, etc.)
| | | | C05 – USING A FOREIGN LANGUAGE
Understand and use a foreign language both in ordinary daily life and as part of professional activities.
| | Examples of level 1
1. Understand the basic content of a non-specialized document, such as a newspaper article.
2. Establish a brief personal dialogue consisting of using a few simple phrases.
| | Examples of level 2
1. Understand and be able to express himself/herself intelligibly in daily life and professional situations.
2. Set up and draft a few sentences in simple language.
3. Summarize a simple professional item that has been heard or read.
4. Understand the instructions of a computer programme or of a web search tool without making errors.
| | Examples of level 3
1. Actively participate in an ongoing professional conversation, support a decision, justify a rule or explain a procedure.
2. Participate in a work session or a seminar conducted in the language in question.
3. Deal with general or professional correspondence in appropriate language.
4. Correct a manuscript or proofs in the foreign language.
5. Draft the minutes of a meeting.
| | Examples of level 4
1. Draft an article, a written account, a synopsis or make a presentation in the foreign language.
2. Translate a complex professional document.
3. Without preparation, replace the interpreter (for consecutive interpretation) during a meeting.
4. Negotiate an agreement or a contract with foreign partners.
| | | | C06 – INTERPERSONAL COMMUNICATION
Make relations with individuals and groups in every kind of situation (e.g. dialogue or negotiation) easier and more efficient.
| | Examples of level 1
Recognise one’s position with respect to others with whom one is in contact and adopt the appropriate tone.
Verify and confirm the correct reception of a message.
Understand and know the definition of terms such as: discussion, conflict, confrontation, consensus, negotiation, argument, proof, concession, confidence, listening, persuasion, influence, manipulation, etc.
| | Examples of level 2
1. Analyse the behaviour of participants in a common activity, their interests and motivation.
2. Adapt an attitude and conduct in relation to partners that will yield the best chance of attaining the desired goal.
3. Understand and take into account a different cultural environment.
4. Complete a negotiation in a way that neither party feels injured.
5. Pass on a piece of information and verify that it was received and understood.
| | Examples of level 3
1. Choose arguments and methods of presentation which allow you to meet objections during negotiation.
2. Conduct a negotiation from start to finish, deploying appropriate strategies.
3. Adapt language, methods and teaching procedures to an audience.
4. Run a meeting or an electronic discussion group.
5. Identify and manage different conflicting points of view during a collective activity.
| | Examples of level 4
1. Conduct a negotiation bringing together multiple players with conflicting interests, taking into account the strategic interests of one’s employing company.
2. Anticipate and manage an emergency.
| | C07 – INSTITUTIONAL COMMUNICATION
Originate and implement communications operations in order to strategically position and promote activities within and outside of the company/organisation.
| | Examples of level 1
1. Identify the information products of the department.
2. Prepare and install tools for promotional communication: transparencies, slide show, overhead projector, video player, video projector, stand, etc.
3. Understand and know the definition of terms such as: multimedia, intranet, press review, reproduction rights, booklet, graphic chart, advertising, slogan, etc.
| | Examples of level 2
1. Personalise information products according to the user (e.g., manage a distribution file for a specific press review).
2. Make information available on an intranet.
3. Gather and put together the contents of a presentation pack and a list of the people who will receive it.
4. List and choose the technical resources required to mount a demonstration or exhibition.
| | Examples of level 3
1. Bring to attention new needs and draft corresponding recommendations.
2. Negotiate and implement the necessary means with either the communications department or a communications agency.
3. Create documents (in various types of media) to promote activities.
| | Examples of level 4
1. Originate, in harmony with the communications strategy of the company, a communications policy for various activities: objectives, positioning, budget, message, etc.
2. Follow up on the communications policy.
3. Implement evaluation tools and make changes in the communications policy.
4. Originate and develop an educational and cultural policy via activities aimed at users, within and outside the organisation.
| | | | GROUP M – MANAGEMENT
| | | | M01 – GLOBAL MANAGEMENT OF INFORMATION
Define or understand a company-wide information management policy ; guarantee or participate in its implementation deploying an appropriate, well coordinated and efficient organisation of tasks and necessary measures.
| | Examples of level 1
Identify the component elements of an information management system: human, technical, financial and legal.
Understand and know the definition of terms such as: documentary mediation, information management, records management, economic intelligence, knowledge management, document network, life span of documents, information circulation, information security, confidentiality, culture of information, etc.
| | Examples of level 2
1. Identify correlations between an information system and its environment within or outside of a company.
2. Identify the structure and the global project of an organisation and its consequences in terms of information management.
3. Identify and understand the results of information for a company and the stakes for all parties involved.
4. Identify the flow of information: incoming, outgoing and internal.
5. Apply rules relative to information security: confidentiality, saving data, antivirus protection, access control, etc.
| | Examples of level 3
1. Set up a network of document elements or a management system within a company, a professional sector or a region, for example by creating a monitoring network.
2. Apply ISO or European standards concerning information management: e.g. records management or metadata standards, etc.
3. Define the roles and responsibilities of information managers relative to a company’s objectives.
4. Guarantee the operation of mechanisms to protect information from unauthorised access or use.
5. Detect malfunction which obstructs the system of information.
6. Take measures to guarantee the operational continuity of the information system.
| | Examples of level 4
1. Promote information as a strategic asset of a company.
2. Originate and propose an integrated global information management system for a company.
3. Make changes in the structure of management and organisation which will promote partnerships, interaction, and the flexibility of an information system.
4. Supervise and oversee the deployment of systems to identify, measure and monitor risks associated with information management: flooding, hacking, theft, etc.
5. Anticipate solutions to restore a system after an emergency.
6. Draft methodological guides about global information management, improve the content of existing guides or standards.
| | | | M02 – MARKETING
Analyse and position the information activity of the company within its culture and its strategic and competitive environment; promote this strategy by deploying appropriate tools.
| | Examples of level 1
1. Distinguish between the different information products and services of the organisation and different categories of end user.
2. Gather objective data about users and clients: enrolment, regularity, spoken requests, consultation, items checked out, etc.
3. Understand and know the definition of terms such as: market, market share, end user, inquiry, target, client/customer, strategy, marketing plan, competitor, direct marketing, media, distribution network, bulk mailing, forum, trade fair, etc.
| | Examples of level 2
1. Identify direct or indirect competition (competing flows of information).
2. Apply pre-established research methodology, analyse the collected data and publish graphic representations.
3. Identify and assemble the necessary information relevant to a market study for a product or service.
4. Use the information gathered.
| | Examples of level 3
1. Choose research methods (quantitative or qualitative) according to specific needs, user categories, customers or the market.
2. Originate the inquiry with the strategic objective to propose solutions.
3. To finalize the study, propose recommendations and possible choices.
| Examples of level 4
1. After identifying a target audience and analysing the competition, define a global market strategy and formulate a “strategy product”.
2. Define the feasibility of a project (logistics, cost of development and launching, expected results, schedule, team, etc.).
3. Put into place a marketing management information system allowing follow up on the objectives reached.
4. Integrate the results of customer satisfaction surveys into market strategy by maintaining interaction with customers and users.
5. Monitor innovati
Date: 2015-12-24; view: 723
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