Consumer Protection

This section sets out the coordination of the Consumer Protection Act 1987 that covers illegal action concerning the travel agreements. It is important to know any relevant restrictions and avoid breaking them. The punishment for neglecting the legislation is the fine or imprisonment (Ervine, C., 2015).

Part III of the Act states it to be legal crime to provide customers with incorrect price indication of products or services.

9.1 Council Resolution on Rights of Air Passengers 2000

The Resolution was designed to ensure the rights of the consumers and show their rights vis a vis the airlines.

For example, Resolution requires the information given to air travelers being easier to understand to those who is not aware of the industry operations. This information includes: precise instructions on the delay and cancelation terms and conditions, providing reports concerning financial and marketing statistics in order for the consumers better compare the services (Ervine, C., 2015).

9.2 Safety on Board Aircraft

The Air Navigation Order 1995 requires the captain of the craft to ensure the safety of his passengers. Before taking off and landing safety information and instructions must be given and the crew has to ensure the proper passenger seat secure. Moreover, the luggage must be secured as well, taking into account the list of items that are not allowed on the board of the aircraft. Passengers and crew has to obey the legal regulations provided in the legislation. Article 55 claims that no reckless behavior is allowed on the bored along with being drunk or ignoring the ‘no smoking’ notice, that may endanger the aircraft or people being in it (Ervine, C., 2015).

9.3 Denied Boarding

The EC Denied Boarding Regulation 1991 claims that if the traveler has failed to attend the flight because of the mistake of the carrier, for example, overbooking, however, he has already paid for the ticket, there are several ways to settle the situation:

· Refund the cost of the cost of the ticket or its part, if the part of the journey was committed.

· Reestablishment the final destination to the convenience of the passenger

· Reestablishment the departure time to the convenience of the passenger

Conclusion

As medics believe, “prevention is better than cure” (Downes. J & Paton. T, 2010), the same rule applies when speaking about law. There are many rules that influence everyday operations of business companies. All those rules are set and maintained by different internal and external regulatory agencies in order to prevent accidental or deliberate illegal actions performed by an individual or an organization that can cause a range of consequences. In a professional life law ignorance can cause poor publicity, clientele loss, payment of fines and compensations or even a loss of the job.

References

Downes, J. and Paton, T (2010) Travel and Tourism Law in UK. Elm Publications. Hutington

Travel Law. The International Forum of Travel and Tourism Advocates (2015). Available at: www.tlc.unn.ac.uk Accessed on [February, 21, 2015]

Walker, D. (2001) The Scottish Legal System: An introduction to Scotts Law, 7^th ed, Edinburgh

Bennet, D. (2003) An Introduction to the Law of Partnership in Scotland, Edinburhg

Underhill, A., Ivamy, E., Jones, D (2001) Starting and Managing the small Business, 3^rd ed, London

McAllister, A. (2002), Scottish Planning Law, Blackstone, London

Grant, D. and Manson, S. (1998) Holiday Law, 2^nd ed, Sweet & Maxwell, London

Stone, R. (2001). A practical Guide to Package Holiday Law and Contracts, 3dr ed, London

ABTA.com (2015) Available at: www.abtanet.com Accessed on [ February, 21, 2015]

Townshead-Smith, R. (2001) Discrimination Law: Text, cases and Materials, Cavendish, London

Ervine, C (2002) Consumer Law in Scotland, 2^nd ed, London

IATA (2015), Current Airline Members. Available at: http://www.iata.org/about/members/Pages/airline-list.aspx Accessed on [February, 17, 2015]

GOV.UK (2015) Air Passenger or Freight Services in the UK. Available at: https://www.gov.uk/air-passenger-or-freight-services-in-the-uk-regulations-for-operators Accessed on [Febraury, 17, 2015]

Appendix 1

Bass Taverns Ltd v Secretary of State of Scotland 2000

An enforcement notice was served on the hotel owners alleging that they were in breach of the planning concept. They had had permission to have a beer garden as an ‘incidental use’ of the hotel premises. They extended the use of the beer garden by increasing the number of tables. The enforcement notice alleged that they had thereby breached the their planning permission, causing a detriment to the amenity of local residents die to the increased noise and nuisance.

Appendix 2

McLean v Paris Travel Service Ltd (2001)

Jeanette Johnson worked as a reservation clerk in a Hertfordshire airline. She was sacked the day before she married John McLean, the assistant manager. She was told it was told it was a ‘company policy’ not to have two married persons in the company. The tribunal held that this was contrary to the section 6(2) of the Sex DISCRIMINATION Act 1975. Jeannette Johnson was entitled to 117pounds for unfair dismissal and 200 pounds for injury to her feelings.

Date: 2015-12-24; view: 464