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Management

A broad statement of the organization's purpose, products, and customer base that differentiates the organization from its competitors is known as: Mission statement

A cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for them both: Integrative negotiation

A decision making technique in which group members do not meet face to face but respond in writing to questions posed by the group leader is known as: Delphi technique

A decision making technique in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives is known as: nominal group technique

A formal system of organization and administration, designed to ensure efficiency and effectiveness is part of: organizational bureaucracy

A good way for the organization to respond to its changing environment is for the organization to change its: organizational network

A manager's perception about the extent to which his or her effort will result in a given level of performance is called: Expectancy

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting: social loafing

A set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group is known as: Group role

A sharing of information between two or more individuals or groups to reach a common understanding is: communication

A technique in which group members do not meet face-to-face, but respond in writing to questions posed by the group leader is: Delphi technique

According to Fayol, the greater the number of levels in the management hierarchy, the less communication takes between managers at the top and bottom of the organization and the more the pace of planning and organizing:

According to Hackman and Oldham's Job Characteristics Theory, the more workers feel that their work is meaningful and that they are responsible for the work outcomes, the more motivating the work becomes and the more likely the worker is to be satisfied by the work.

Administrative decision making model is: an approach to decision making that explains why decision making is inherently uncertain and risking and why managers usually make satisfactory rather than optimum decisions

Administrative management theory is: the study of how to create an org structure that leads to high efficiency and effectiveness

Adversarial negotiation in which the parties in conflict compete to win the most resources while conceding as little as possible is known as: Distributive negotiation

All of the following are examples of the general environment of the organization EXCEPT: economic, technological, sociocultural, demographic, political and legal, and global forces

All of these are sources of organizational conflict, except: there are: Incompatible goals and time horizons; Overlapping authority; Task interdependencies; Incompatible evaluation or reward system; Status inconsistencies.



An all channel network is found in teams.

An informal organizational network through which unofficial information flows is called: wheel network

An organization attempts to gain a competitive advantage by aiming its efforts at driving down its production costs per unit below those of its competitors. This is known as which type of strategy? Business level strategy

An organization’s chain of command, specifying the relative authority of each manager is known as: Hierarchy of authority

An organizational structure composed of all the departments that an organization requires to produce its goods and services is called: classical structure

An organizational structure in which each kind of customer is served by a self-contained division is called as: Market structure

An organizational structure in which each product line or business is handled by a self-contained division is called as: product structure

An organizational structure in which each region of a country or area of the world is served by a self-contained division is called as: Geographic structure

An organizational structure that simultaneously groups people and resources by function and by product is known as: Matrix structure

As task interdependence increase, group members need to interact more frequently and their efforts need to be more closely coordinated if the group is to perform at a high level.

Behavior which is performed by an employee to acquire a material reward, to acquire a social reward, or to avoid punishment is referred to as: Extrinsically motivated behavior

Behavioral management theory is: the study of how managers should behave to motivate employees and encourage then to perform at high levels and be commited to the achievement of org goals

Business-level strategies are: low-cost strategy; differentiation strategy; stuck in the middle

Changes in the work patterns of women that result in a larger percentage of mothers with children under the age of five working outside the home would be an example of which type of force on an organization? Demographic forces

Chief Executive Officer (CEO) belongs to: Top managers

Classical decision making model is: approach to decision making based on the assumption that the decision maker can identify and evaluate all possible alternatives and their consequences and rationally choose the appropriate course of action

Close ties between the members of the group typically are formed during which one of the stages of group development? Norming

Closed system is: system that is self-contained and thus not affected by changes occur in its external environmnet

Coercive power is: the ability of a manager to punish others

Command group is: is a group composed of subordinates who report to the same supervisor; also called a department or unit.

Competitors are: organizations that produce goods or services that are similar to a particular organization’s goods or services

Conceptual skills are: the ability to analyse and diagnose a situation and to distinguish between cause and effect

Concurrent control is: the control that gives managers immediate feedback on how effectively and efficiently inputs are being transformed into outputs so that managers can correct problems as they arise.

Conflict between groups, teams, or departments: Intergroup

Conflict between individual members of an organization, occurring because of differences in their goals or values: Interpersonal

Conflict is: the discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart each other’s attempts to achieve their objectives.

Conflict that arises within a group, team, or department: Intragroup

Contingency models theory of leadership helps to explain why a manager may be an effective leader in one type of situation and an ineffective leader in another situation.

Contingency theory is: the idea that org structures and control system manager’s choice depend on (contingent on) characteristics of the external environment in which the organization operates

Controlling is: is an evaluation of how well an org. is achieving its goals and taking action to maintain or improve performance

Corporate-level strategies are: concentration; diversification; vertical integration, international expansion

Customers are: individuals and groups that buy the goods or services that an organization produces

Dale, a manager, is assessing possible alternatives for the solution of a problem. As Dale does so, he attempts to determine if a possible alternative will violate any domestic laws. On which criterion for decision-making is Dale focusing? Implementation of the chosen alternative/ASSES ALTERNATIVE RISK

Decision making is: a process by which managers respond to opportunities and threats by analyzing options and making determinations about specific org goals and courses of action

DEF, Inc. purchases one of its suppliers, GHI Company, in order to obtain access to the raw materials that DEF needs for its production. DEF also decides to sell DEF's products through GHI's own retail outlets. The former is known as backward vertical integration while the latter is known as forward vertical integration

Demographic forces are: outcomes of changes in, or changing attitudes toward, the characteristics of a population, such as age, gender, ethnic origin, race, sexual orientation, and social class.

Distributors are: that help other organizations sell their goods or services to customers.

Economic forces are: interest rates, inflation, unemployment, economic growth, and other factors that affect the general health and well-being of a nation or the regional economy of an organization.

Effectiveness is: a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals.

Efficiency is: a measure of how well or productively resources are used to achieve a goal

Equity theory is: a theory of motivation that focuses on people’s perceptions of the fairness of their work outcomes relative to their work inputs. Motivation is influenced by the comparison of one’s own outcome/input ratio with the outcome/input ratio of a referent

Ethics mean: moral principles or beliefs about what is right or wrong

Expectancy theory is: the theory that motivation will be high when workers believe that high levels of effort lead to high performance and the high performance leads to the attainment of desired outcomes.

Expert power is: the power that is based in the special knowledge, skills, and expertise that a leader possesses

Fayol’s principles of management include all, Except? his 14 real principles: division of labor, authority and responsibility, unity of command, line of authority, unity of direction, equity, order, initiative, discipline, remuneration of personnel, stability of tenure of personnel, subordination of individual interests to the common interest, esprit de corps, centralization

Feed forward control allows managers: to anticipate problems before they arise.

Feedback control allows managers: to anticipate problems before they arise

Find an element which does not concern communication process: 4 elements: sender of information, message, medium, receiver of information.

First-line manager is: manager who responsible for the daily supervision of non-managerial employees

Formal standards and rules which spell out how managers can make ethical decisions within the organization are called: professional ethics

Friendship group is: an informal group composed of employees who enjoy each other’s company and socialize with each other.

Global forces are: outcomes of changes in international relationships; changes in nations’ economic, political, and legal systems and other.

Hallmark Cards creates a work group to design new greeting cards which contains a writer, an art designer, and a marketing manager. What type of group is this? Research and development team/CROSS FUNCTIONAL

Herzberg’s motivator-hygiene theory is: a need theory that distinguishes between motivator needs (related to the nature of the work itself) and hygiene needs (related to the physical and psychological context in which the work is performed) and proposes that motivator needs must be met for motivation and job satisfaction to be high.

How many steps decision making process does include? 6

Human skills are: the ability to understand, lead, control the behavior of other individuals

Hygiene needs include all, except: there are: pleasant and comfortable working conditions, pay, job security, good relationships with co-workers, and effective supervision.

Identifying and selecting appropriate goals and courses of action is: Planning

If the external environment of an organization is stable and if uncertainty is low, then less coordination among workers is needed to obtain resources and managers can bring more formality to the design of the organizational structure.

In a circle network, group members communicate with others who are similar to them in experience, beliefs, background, and etc.

In an organization, first-line managers typically report to: middle manager

In the wheel communication network, information flows to and from one central member of the group.

In XYZ Company, each product line is managed within a division. In each of these divisions, the division manager is responsible for creating the business-level strategy for the product line. What type of structure is the organization using? Product structure

Individual Ethics mean: personal standards that govern how individuals are to interact with other people

Interest group is: an informal group composed of employees seeking to achieve common goal related to their membership in an organization

Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as: Contingency models

Legitimate power is: the authority that a manager has through his or her position in an organization’s hierarchy

Management science theory is: an approach management that uses rigorous, quantitative techniques to help managers make max use of org resources

Managers at ABC, Inc. analyze the current situation of their organization and then develop plans to help their organization to accomplish its mission and achieve its goals. This is known as: planning

Managers make decisions when they are involved in which managerial function? Decision making

McClelland’s theory includes the following needs: for achievement, affiliation, and power.

Middle manager is: manager who supervises 1st line manager and responsible for finding the best way to use resources to achieve org goals

Motivation is: is a psychological course that determines direction of person’s behavior in organization

Motivator needs include all, except: there are: interesting work, autonomy, responsibility, being able to grow and develop on the job, sense of accomplishment and achievement.

Need theories means: the theories of motivation that focus on what needs people are trying to satisfy at work and what outcomes will satisfy those needs.

Negotiation mean: method of conflict resolution in which the 2 parties in conflict consider various alternative ways to allocate recourses to each other in order to come up with a solution acceptable to them both.

Non-programmed decision making is: a non-routin decision making that occurs in response to unusual unpredictable opportunities and threats

Open system is: system that takes resources from its external environment and converts them into goods and services that are then sent back to that environment for purchase by customers

Organizational culture means: the set of values, norms, standards for behavior, and shared expectations that influence the ways in which individuals, groups and teams interact with each other and cooperate to achieve organizational goals.

Organizational environment is: the set of courses and conditions that operate beyond an organization’s boundaries but affect a manager’s ability to acquire and utilize resources

Organizing (as a function of management) is: process that managers use to establish a structure of working relationships that allow organizational members to interact and cooperate to achieve org. goals

Pathway through which a message is intended is called: Medium

Planning is: process that managers use to identify and select appropriate goals and course of action

Political and legal forces are: outcomes of changes in laws and regulations, such as the deregulation of industries, the privatization of organizations, and increased emphasis on environment protection.

Process of control includes: Feed forward control, Concurrent control, Feedback control

Professional Ethics mean: standards that govern how members over profession are to make decisions when the way they should behave is not clear-cut

Programmed decision making is: a routin virtually automatic decision making that follows established rules or guidelines

Referent power is: the power that comes from subordinates’ and coworkers’ respect, admiration and loyalty

Research and development team is: a team whose members have the expertise and experience needed to develop new products.

Reward power is: ability of a manager to give or withhold tangible and intangible rewards

Scientific management theory is: the systematic study of relationships between people and tasks for the purpose of redesigning of work process to increase efficiency

Scientists call him “the father of management”: F.W. Taylor

Shared guidelines or rules for behavior that most group members follow is known as: Group norms

Societal Ethics mean: standards that govern how members of a society are deal with each other on issues such as fairness, justice, poverty and the rights of the individuals

Sociocultural forces are: pressures emanating from the social structure of a country or society or from the national culture.

Suppliers are: individuals and organizations that provide an organization with the input resources that it needs to produce goods and services.

Suppliers, customers, distributors lie to: task environment

Synergy is: law of open system, performance gains that result when individuals and departments coordinate the actions (2+2=5)

Task force is: a committee of managers and non-managerial employees from various departments or divisions who meet to solve specific, mutual problems.

Taylor’s principles include: 1)study the way workers performed their tasks, gather all the informal job knowledge the workers possess and experiment with ways of improving how tasks are performed; 2) codify the new methods of performing tasks into written rules and standard operative proceegers; 3) carefully select workers who possess skills and abilities that match the needs of the tasks and train them to perform the tasks according to the established rules and proceegers;4) establish a fair or acceptable level of performance for a task and then develop a pay-system that provides a rewards for performance above the acceptable level.


Date: 2015-01-12; view: 2179


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