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Sales support officer for AOC brand (Eastern Europe).

LOCATION : MMD Monitors Displays, Czech republic s.r.o., Jankovcova 1047, Praha 7, 170 00

 

I.BRIEF DESCRIPTION: Based within an order desk center in Prague the Sales support officer is responsible for customer facing activities such as: - Order entry and order confirmations to customers as well as accuracy of price at order registration - Answering queries from customers and sales managers in relation to product availability or orders. - Receiving and register claims (financial and logistics) and ensure timely feedback loop to the customers. - Interface with scheduling functions (priority management and transport) in case of rush orders, campaign priority etc via update of the systems and close loop follow up  
II. KEY AREAS OF RESPONSIBILITY : 1 Ensure all customer orders are entered correctly and in time with objective to deliver on customer requested delivery date 2 Provide information on orders and product availability 3 Maintaining a good professional relationship with the purchaser contacts of our retailers 4 Arranging transport + communication with warehouse 5 Coordinate and manage FOB Shipments from China factories 6 Support of sales activities in Eastern Europe countries 7 Prepare and submit required reports  
III. ORGANIZATIONAL CONTEXT: Reports to Senior Supply chain manager based in Prague Interactions with other stakeholders : · Support to local organizations (KAM, sales directors ) · Contacts with F&A department, scheduling function & claims department · Plans and updates goods flow system in close cooperation with business and sales.  
IV. CAPABITILIES REQUIRED: - Type of degree : High school/university degree Experience : 3 years’ experience in customer facing role · Solid understanding of sales processes to handle methodologies and standard and non-standard situations · Basic knowledge in SAP · Generally good computer skills in MS Office (outlook, word, excel) · Advanced English and Russian spoken and written in scope · Excellent communication skills & outgoing personality · Proactive behaviour in order to resolve problems & queries · Structured approach, sense of organization & close loop follow up · Good time management · Capability for team work and organisation
V. KEY PERFORMANCE INDICATORS: - Logistic costs as % of turnover - Scheduling performance order desk - Customer survey satisfaction - On target monthly deliverables - Able to meet KPI targets and Quality assurance identified by the business  

 


Date: 2015-01-11; view: 997


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