Make up the conclusion after reading the text starting with one of the wise sayings given below.

1. "Two monologues do not make a dialogue."

2. "The most important thing in communication is to hear what isn't being said."

3. "When the eyes say one thing, and the tongue another, a practiced man relies on the language

of the first."

4. “There cannot be greater rudeness than to interrupt another in the current of his discourse."

5. "From listening comes wisdom and from speaking, repentance." (Proverb)

Guess the opposite meaning of the phrases and fill out the table. Make up a short report on the differences between formal and informal types of communication illustrating each position with your examples.

FORMAL COMMUNICATION	INFORMAL COMMUNICATION
1.	flexible
2. totally controlled by the management
3. has documentary evidence
4.	official decorum and discipline are not followed
5. time consuming
6. no chance of misunderstanding
7.	strict rules are not followed. So possibility for mistakes is very high

Look through the text and decide what ways of communication can be considered as

A) oral; b) written; c) mixed.

WAYS AND CHANNELS OF BUSINESS COMMUNICATION

Businesses rely on communication for almost every aspect of their operation. From conducting sensitive conversations between two individuals to instantly disseminating critical information across a mass audience and even recruiting new customers, a number of established and emerging channels allow businesses to meet a number of communication needs.

Business communication encompasses great amount of topics such as marketing, brand management, customer relations, consumer behaviour, advertising, public relations, corporate communication, community engagement, reputation management, interpersonal communication, employee engagement, and event management. It is also closely related to the field of professional and technical communication.

Business communication process can be effective if a two way information sharing process is used. It usually involves one party sending a message that is easily understood by the receiving party. Effective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success.

6. Match the ways of communication with their descriptions.

1. face-to-face meetings	a. documenting the activities of any department
2. written communication	b. audio visualization of material, like copies of reports, or material prepared in Microsoft PowerPoint or Adobe Flash
3. telephone conversations	c. talks in person succeeded by a written follow up
4. web-based communication	d. interactive meetings of people in different locations
5. video conferencing	e. long distance speech of two or more partners
6. reports	f. letters, e-mails, faxes, notes
7. presentations	g. posting information to a centralized location; suggestion box
8. forum boards	h. media channels for better and improved communication

Date: 2016-04-22; view: 1550

<== previous page	\|	next page ==>
Look through the text and answer the questions.	\|	Look through the helpful tips for a successful face-to-face form of communication and write down headings to each of the tips.

doclecture.net - lectures - 2014-2024 year. Copyright infringement or personal data (0.006 sec.)