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Chapter Four FAQ
In this section, we will conclude some frequently appearing problems and solution for users, for more information and interaction with us, you can visit: www.meyetech.com, which provides the latest information and versions of software, you can also directly submit your questions to us through: Support ——> Submit Online;
Q1: What is the function of Vmeye series applications? A1: Vmeye series applications enable users to view their IP cameras or DVRs with their mobile phones remotely and real time.
Q2: Where can I find the apps? A2: 1. You can download apps in the E-markets of corresponding mobile OS with keywords ¡°Vmeye¡± or the name of the app, such as ¡°HB player¡± and so on; presently, you can visit: http://appworld.blackberry.com for Blackberry; https://market.android.com for Android http://applestore.com/itunes/ for Iphone 2. You can get the apps from your device seller, which will be attached
in the DVD of the devices. Q3: Will I be charged for the data when I use the apps?
Q4: What types of mobiles can I use with Vmeye series applications? A4: Our products mainly support five main mobile OS, which are Android, Iphone, Blackberry, Windows and Symbian, other OS will be gradually added.
Q5: What is a port? A5: 1. A port is a ¡°tunnel¡± through which the device exchanges data with the Internet. 2. It is notable that a mobile port is different from a PC port; you can find out the mobile port in your device¡¯s setting menu or ask the device suppliers because the mobile port is initially fixed by them.
Q6: Where do I get my User ID or Username and Password? A6: Normally they are provided by your DVR suppliers, you can ask them for help. The default of User ID and password are usually ¡°admin¡± and ¡°admin¡±.
Q7: Why there is nothing showing after I have connected? A7: This problem may be caused by the wrong settings of the input of mobile phone¡¯s port. You can ask the DVR suppliers for help because the port is fixed by them.
Q8: How often can I update my app? A8: Normally we will update the apps every one or two months online, to gradually solve the problem caused by the app itself and provide better service to you. Please visit our web: www.meyetech.com often to update your apps in time!
Q9: What should I do to ensure the app work well on my phone? A9: To make sure that the app can run well on your phone, you had better pay attention to: 1. Your device is compatible with our apps, you can visit www.meyetech.com to check the compatible devices list or you can
directly ask your device seller for help. 2. Make sure that your phone model is supported by our apps, you can also visit www.meyetech.com to check the support phones list. 3. Make sure that you are using the right app for your device, you can ask for help from our supporters and we will give you advices. 4. That¡¯s all and you will own an excellent experience with our apps!
Q10: What are the supported DVR devices of your software? A10: We support certain device manufacturers that cooperate with us, which means our apps will run well on certain DVR models or IPcameras£»For further details£please visit www.meyetech.com to get a complete list for compatible devices information.
Q11: How can I get the technical support service of your apps? A11: 1. You can write e-mail to us: support@meyetech.com; 2. You can visit: www.meyetech.com and submit your questions through : Support ——> Submit Online; We hope all of you enjoy an excellent experience with our apps, we will be appreciated to your valued opinion and waiting for your news.
Date: 2015-01-02; view: 745
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