TRAVELLING

You are going to travel on business abroad and you are calling to the Embassy to find out about a business visa:

– greet the Consular Department secretary;

– introduce yourself and explain the reason for your call;

– ask him about the time necessary for visa preparation;

– find out if it is necessary to submit a completed application from, passport and photographs;

– clarify, how many photographs you have to submit;

– tell the secretary that you’ll bring the photographs tomorrow;

– thank him and say good-bye.

You are going to travel to London for 10 days for pleasure and you are calling to find out everything connected with a tourist visa:

– greet the Consular Department secretary;

– introduce yourself and explain the reason for your call;

– find out the way of applying for a visa – personally or by post;

– find out if it necessary to submit a letter from the travel agent in addition to a completed application form passport and photographs;

– ask the secretary who will take care of your tickets and accommodation in London;

– find out how long it will take to prepare a tourist visa to London;

– ask the secretary how expensive it is to have a tourist visa;

– thank him for the information and say good-bye.

You meet your foreign partner at the airport. You haven’t seen him for a long time. Speak to him and:

– greet him;

– ask him about the flight;

– offer him to go to the airport building to have a cup of coffee;

– tell him that the car is outside the airport building;

– find out if he wants to go to the hotel or to the office;

– tell him about his business schedule for 3 days;

– invite him to the car.

You travel by plane to London. You don’t know airport formalities for the international flights. Speak to your colleague who is an experienced international flight traveler:

– ask him when you should arrive to the airport;

– find out the free luggage allowance;

– ask him about the allowed and prohibited things to bring in;

– find out what customs declaration is;

– find out if it is necessary to have a vaccination certificate for a visit to any country or only to exotic countries;

– ask him to explain the difference between Green and Red sections of the Customs;

– thank him and say good-bye.

You are booking a plane reservation. You are speaking to a clerk:

– greet him and introduce yourself;

– tell him you would like to book a seat on the plane to Rome;

– specify the date – the 10^th of March;

– answer his question about your class of travel – it is economy class;

– ask him about the time of your arriving to the airport before the flight;

– clarify the time of arriving to Rome and the length of flight;

– thank him and say good-bye.

You are on the way back from your business trip to Moscow. You are registering your ticket and weighing in your luggage. Speak to an official:

– greet him;

– ask him if you can check in for the flight to Moscow here;

– ask him what free luggage allowance is;

– as your luggage is too heavy ask him if you can take something out;

– ask where you can pay extra for an excess luggage;

– thank him.

You travel on board the plane. Speak to a stewardess and find out everything about the service during the flight:

– greet her;

– ask her about meals and drinks on board the plane;

– tell her that you have a headache during take-off and ask her for a headache pills;

– find out if it is allowed to smoke on board the plane;

– ask her if it is possible to have any newspaper or magazine free of charge;

– find out if they have any video film to watch during the flight or any radio-program to listen to;

– thank her for her help.

You travel on board the plane and feel yourself not quite well. You speak to a person sitting next to you:

– apologize and ask him to call for the stewardess;

– ask him if he doesn’t mind lowering the back of your seat;

– ask him to switch on the ventilator and thank him;

– ask him to open the bottle of mineral water for you;

– thank him and say that you feel better.

You have come to a custom’s desk and answer the questions of the custom’s official:

– greet the custom’s official and give him your declaration;

– tell him that you are going to stay in the country for a couple of weeks;

– explain that you haven’t got anything to declare – no fruit, alcohol or cigarettes;

– ask if it is necessary to open your suitcase for careful examination;

– explain that you are brining some gifts for your friends, such as perfume and 2 boxes of chocolates;

– ask the official where to go after the examination of your luggage;

– thank him and go to the gate over there.

You have arrived to a big city and would like to rent a car. Speak to an official at the car rental agency:

– greet an official and tell him that you have reserved a car, which you would like to pick up;

– tell the official your name, the date of reservation and the way of reservation (by telephone, by fax or by E-mail);

– answer the question about the kind of car you have ordered (an Audi);

– explain that you travel alone and don’t need such a big car now;

– explain the official that you are going to use the car for 3 days;

– answer the question about the way of payment for renting – by Visa Card;

– thank the official for help and say good-bye to him.

You have to travel to a small city by bus and have come to a bus depot (автовокзал). You speak to a clerk:

– greet him and ask how much a ticket to Reno is;

– explain that you need a round trip ticket;

– ask if there is a discount for a round trip;

– say that eighty dollars is not expensive for a round trip ticket;

– ask if it is necessary to check the suitcase;

– ask if they take Visa Cards to pay for the ticket and luggage;

– ask where your bus stop is;

– thank the official and say good-bye to him.

You have just been married and would like to spend your honeymoon abroad. You speak to a travel agent:

– greet him and explain that you have just been married;

– explain that you have got a couple of weeks for your honeymoon trip;

– ask what routes are offered for a honeymoon trip;

– explain that safari honeymoon is not good for you as your wife can’t stand heat;

– ask if it is possible to spend two weeks at the seaside of the Baltic Sea;

– find out if there are any discounts for just-married couples;

– ask how and when you should pay for the trip;

– agree to the route offered by a travel agent and pay at once by credit card;

– thank the clerk and say good-bye to him.

You are at the airport and you would like to change your reservation. Speak to the clerk and:

– greet him;

– tell him that you have got a reservation for 14.00 on 3 September;

– explain him that you have got some urgent business in New York and need an extra day;

– find out how much it costs to change your reservation;

– explain that you’d prefer to fly in the evening to have enough time to complete the airport formalities;

– tell him you’d prefer business class;

– thank him and say good-bye.

You are talking to a travel agent about your holiday trip:

– greet him;

– tell him you are prepared to pay $1500;

– explain him you would like to start from London and move westwards;

– ask him what countries you may visit for a 10 – day trip;

– find out if it is necessary to have inoculation against yellow fever;

– explain him that you’d prefer to have a package tour as you don’t like to take care of meals and accommodation while traveling;

– decide whether you travel or not;

– thank him and say good-bye.

Hotel

You are calling to Sheraton hotel to make a reservation. You speak to a receptionist:

– greet him;

– introduce yourself;

– tell him you would like to make a reservation;

– ask him if they have a vacancy;

– explain him that you would like to stay for 3 nights - from the 1^st to the 4^th of October;

– tell him that you would like to have a single room with a shower;

– ask him how expensive it is;

– thank him and say good-bye.

You are speaking to a receptionist about accommodation of 3 top executives:

– greet him and introduce yourself;

– tell him that you would like to accommodate 3 people who are top executives;

– explain him that you would like to reserve 3 single rooms with the view;

– tell him that they would like to have rooms with shower, background music and mini-bars for 3 nights;

– find out the price;

– thank him and say good-bye.

You are talking to a bell-boy at a hotel:

– greet him and introduce yourself;;

– ask him if you can have room - service day and night;

– find out if they charge extra for meals and drink in the room;

– ask him when they serve breakfast in the breakfast room;

– find out if you can fill in a breakfast order and place it on the door handle outside the room;

– thank him for the information.

You are talking to a maid about laundry order:

– greet her and introduce yourself;

– ask her if they provide laundry services or dry cleaning services;

– find out what kinds of clothes they laundry;

– find out if it is possible to have an urgent order;

– ask him when you can have your laundry back;

– thank him and say good-bye.

You have failed to reserve a room in advance. Speak to a receptionist and try to persuade him and to register you at a hotel:

– greet him and introduce yourself;

– explain him that you have been sent to this city on urgent business and you haven't reserved the room in advance;

– tell him that you need a room for 2 nights only;

– tell him that you agree to stay in the double room without the view;

– agree to his suggestion to stay in the room on the ground floor without a bathroom, but with a shower;

– be ready to pay by credit-card;

– thank him and say good-bye.

You are speaking to a telephone operator to book a call to Moscow:

– greet him, introduce yourself and give your room-number;

– explain her that you would like to call to Moscow;

– explain that it is an urgent business call;

– give her the telephone number in Moscow;

– explain her that it is station-to-station call;

– tell her that you will pay after the call at the reception;

– thank her and say that your are waiting for the call.

You are staying at a hotel and need get to the airport. You call to the Fast Taxi Service. You speak to a manager of this service:

– greet him and introduce yourself;

– explain him that you stay at the Sheraton Hotel and need get to the airport;

– tell him that this trip is urgent and you need a taxi in 15 minutes' time;

– tell the manager that you'll be waiting at the reception hall;

– thank him for being helpful.

You are booking the hotel to accommodate 100 people. You are talking to a manager of the hotel:

– greet the manager;

– introduce yourself and tell him that you would like to organize a 2 day-conference;

– explain him that you would like to discuss with him accommodation, facilities and catering;

– as far as accommodation is concerned, you need 5 single rooms, for 2 days, 2 dinners and 5 breakfasts;

– find out the price of these services;

– specify that you need a conference room and display area for 1 day;

– find out the price for them;

– as far as the catering is concerned, you need 100 cups of coffee, and biscuits lunch for 100 people and tea for 100 people;

– find out the price for everything;

– ask if there is a discount in the view of the large order;

– thank him and say good-bye.

You are checking out. Speak to a receptionist:

– greet him and say that you would like to check out;

– ask him how much you should pay;

– ask him if it is possible to pay by credit card;

– thank him for everything and say good-bye.

Date: 2015-01-02; view: 936