The travel desk is on the ground floor.

:..._-:..o:---:.::_....:.:_-:. -_:_:--_-:-. < l < l

6.1 PRESENTATION

Do you know what these directions mean? Work in groups and make a simple drawing of each one.

turn right turn left go up go down next to opposite

6.2 LISTENING AND PRONUNCIATION

Look at the plan of the hotel. Some guests are asking for directions in the hotel. Listen to the conversations and write down the

place each guest is looking for.

Guest 1 ------- ----------------------- Guest 2 ------------------------------ Guest 3 ------------------------------ Guest 4 ------------------------------ Guest 5 ------------------------------

Listen again and label these three places

nn thP hntPI .nL:m.

bar business centre swimming pool

Listen to these sentences and repeat them.

The gift shop is in the basement.

When you go out of the lift, turn right.

It's in the main lobby, opposite the reception desk.

It's inside the restaurant on the ground floor. Go down to the ground floor.

As you come out of the lift, it's on your left.

Out of the lift, turn right, and it's next to the conference rooms.

[ 000

[ Fit J

centre JJ!JJJ Top floor

21 2

21 1

Second floor

1 11

1 10

IU/

First floor

Ground floor

- ----- -- - -- - - - -- ·-.

.---- _:_-:_:..: =--J---- -_-_-_-_-

"'<1i'f

(

Lift

Lobby area

<0

Roof < l

garden <@I

B -

\:q:jJ

Confereno room 1

Confereno room 2

Confereno room 3

I u1te

.::>UI< e L

Suite 3

Travel desk

Main

hotel )<

entrance

Reception

o--­

Exil

Gift

shops

Basement

6.3 LANGUAGE FOCUS AND PRACTICE

Three verbs In 6.2, the guests asked questions like this:

Be Excuse me, where is the travel desk, please?

Excuse me, the business centre i s on the th i rd floor, i sn't it?

Can Can you tel l me where the gift shop is, please?

Look I'm looking for the bar, please.

Verbs of direction The employee gives directions using these verbs:

turn left Lift

. ctJ

.f t[Di

.. ..

>

turn right

go down go up go through go out of

Look at.the plan of the hotel. Complete these sentences.

1 To get to the gift shops, go out of the I ift and .......................

2 The restaurant is on the ground f loor;

....................... the lobby and it's at the end.

3 To get to the business centre, ....................... to the second floor, and as you

....................... the I ift it's on your right.

4 From your room, go ....................... to th e restaura nt near the lobby, and the ba r i s insi de the restaurant

5 The fitness centre is on the top floor; as you come out of the lift, ...................... and you'l l see the f itness centre next to t he pool.

DPrepositions of place Look at the plan of the hotel. Complete the sentences below.

B j A i<op{tAi;o.,tto B =

Al·son B. I B I I I B _, I A isin/insideB. A is behind B.

1 The car park is ....................... the basemen t.

2 The travel desk is ....................... reception, in th e lobby.

3 All th e conference rooms are ....................... th e secon d f loor.

4 The pool is on the top f loor, ....................... the fitness ce ntre.

5 The bar i s ....................... the restaurant

6 You can a l so park just ....................... the hotel.

6.4 PERSONAL JOB FILE

Go to your Job file on page 74. Write down any new words and phrases. You are in the reception area of the hotel where you work. Choose four places guests want to go to inside the hotel. Start from reception. Write down these four directions for guests.

6.5 SPEAKING PRACTICEIn pairs

Student A: You a re the guest. Go to page 87 and stud y the pl an of the hotel i n Spea king practi ce

6.5A. There are no serv i ces mar ked on it. Ask your partner where the serv i ces a re a nd

write their position on your plan.

Student 8: You a re the employee. Go to page 93 and study the pl an of the h otel in Speaking practi ce 6.58. Tell your partner where the servi ces are.

Check your answers. Change roles.

Certainly, it's not far.

Go out of the h otel a nd tu r n left.

Go along Avenue de Verdun for about 100 metres. It's just a few minutes walk.

Go up Avenue de Suede until you get to

Rue de Ia Buffa.

The bank is on the corner, on your right.

There's one very near the hotel in Avenue de Suede.

It's about a 10-minute walk from here, sir. There on the corner, on your right, is the

cash point next to the bank.

6.8 LANGUAGE FOCUS AND PRACTICE

Directions Study these directions. You hea rd them in 6.7 exercise 1.

GUEST EMPLOYEE

GUEST EMPLOYEE

I'm looking for a photo shop, please.

There's one very near the hotel in Avenue de Suede. Go out of the hotel, turn right and go along to Avenue de Suede. Turn right into Avenue de Suede, and you'll see the photo shop opposite.

You a re at the Hotel Plaza in Nice. Find the travel agents on the map. Complete the directions using these phrases.

turn left go along go out of on your left it's not far

Good morning, can you help me? I'm looking for a travel agent, as I need to cha nge my ticket. Certainly, ······----------------- from here........................ the hotel and ....................... and Avenue de Verdun for about 100 metres, a nd there are two travel agents .......................

You are at the Hotel Plaza. Find the shopping centre on the ma p and write out the directions using these phrases.

[Urn ier( out oi tile note! go along until you get to go up on your right

To get to the shopping centre, go ......................................................................................................................

Find an expression that issimilar to 'It'snot far'.------------------------------------------------------------------------------------

6.9 PERSONAL JOB FILE

Go to your Job file on page 74. Write down any new words and phrases. You are in the reception area of the hotel where you work. Choose two places outside the hotel that guests ask directions to. Start from reception. Write out these directions for guests.

6.10 SPEAKING PRACTICE In pairs

Student A: You are the guest. Go to page 100 and study Tapescript 6.7 exercise 1. Ask for directions to the five places mentioned: travel agent, bank, photo shop, cinema, cash point.

Student 8: You are the employee. Go to page 100 and study Tapescript 6.7 exercise 1. Give the directions to your partner.

Change roles.

Take a map of your town. In pairs ask for and give directions to the two pla ces you wrote directions to in your job file. Change roles.

Part B I'm sorry, it's not available at the moment.

 

 

/ .v nnrcr10.IT AT''"'"' 1

..., r

I1'\.LJLI"'II'"'I1'-JI"'I

 

Here are some of the services offered by this hotel.

 

fitness centre laundry service meeting rooms taking messages swimming pool

 

Do you have any of these services in the hotel where you work? When are they available?

What do you say if the service is not avail ble? I'm sorry, it's closed at the moment.

I'm very sorry, it's not available now, but it opens

tomorrow at 8 am.

 

 

7.7 LISTENING AND PRONUNCIATION

You will hear five conversations about hotel services between hotel employees and guests. Listen and complete the table. You have to do three things:

 

1 Match a service (A, B, etc.) to a guest (1, 2, etc.).

2 Say if the service is available or not. Write Yes or No.

3 Write down the time you hear for each service.

 

Princess Sofia Intercontinental Hotel, Barcelona, SJ

 

A Fitness centre B Laundry service C Meeting rooms D Taking messages E Swimming pool

 

 

Guest 1 Guest 2 Guest 3 Guest 4 Guest 5

 

Service

 

It available now

 

Time I clofed 5 pm I

 

..

1\J 0

 

Being clear and polite

listen to these sentences and repeat them.

 

 

I'm sorry, sir, but today is Saturday, and the laundry service closed at 5 pm.

 

I'm afraid it closes at 6 pm.

 

It's not possible to keep the meeting rooms open after 8 pm.

 

It doesn't open until 8 am.

 

Mrs Jones checked out this morni ng at 8.30.

 

 

 

"Room service,sir. You wanted someone to listen to your speech for the bankers' dinner."

 

 

7.8 LANGUAGE FOCUS AND PRACTICE

 

Apologising and giving reasons

In 7.7 you heard the hotel employees explaining that a service was not available,like this.

 

Apologising: I'm sorry, sir, the laundry service closed at 5 pm.

I'm afraid she checked out this morning.

(Note: You can say 'I'm very sorry',but you can' t say 'I'm very afraid.')

 

Giving a reason: The meeting rooms close at 8 pm.

She checked out an hour ago.

 

Here are some reasons or explanations. Put the verbs in brackets in the past tense.

 

1 He ·----------·---·- at 9 am. (leave)

2 She ----------------·three times yesterday. (call)

 

3 They ·---------------- this morning.

 

4 The laundry service ·-----------·---·at 9 pm.

5 He ·---------------·here a few momentsago.

 

(check out) (close)

(is)

 

Answer these questions usingyour own words.

1 GUEST EMPLOYEE

Can we use the Business Centre from 9 am on Saturday? (it opens at 10 am on Saturday)

 

 

2 GUEST

 

EMPLOYEE

Is it OK to use the pool on Sunday evening?

 

(the pool closes at 6 pm on Sundays)

 

 

3 GUEST The fitness centre seems to be locked at the moment. Why?

 

EMPLOYEE

 

(it is now 6.30 am- it opens at 7 am)

 

7.9 PERSONAL JOB FILE

 

Go to your job file on page 75 and write any new words and phrases. Which services

are offered in the hotel where you work? What do you say if the service is not available? Correct the sentences. There are two mistakes in each.

 

 

7.10 SPEAKING PRACTICE In pairs

 

Student A: You are the guest. Go to page 88 and study the information in Speaking practice 7.10A.

Ask the hotel employee for the services you want.

Student 8: You are the employee. Go to page 94 and study the information in Speaking Practice

7.108 about opening and closing times of services. Answer the guest's questions using this information.

 

Change roles.

 

 

Being clear and polite Listen to these sentences and repeat them.

 

Is there anything in particular you need, madam? I'll send someone up right away.

I'll see to it immediately.

 

I'm very sorry, that shouldn't happen.

 

8.3 lANGUAGE FOCUS AND PRACTICE

I'll contact housekeeping now.

 

I'll get someone to bring some up at once. We can provide all these items.

 

Solutions Notice how the employee offers a solution to the guests' problem. The future with 'will' is used for a decision made at the time of speaking.

 

I'll send someone up right away. I'll see to it immediately

I'II contact housekeeping now.

I'll get someone to bring some up.

 

(to send a person to a room) (to do something, to act)

(to call, tell, inform someone)

(to tell someone to do something)

 

Complete these sentences using the correct words from the list.

 

send up right away contact them provide have send one up some more

I'll get no I'll bring it ask

 

1 Could I ---------------------·· some toothpaste and a toothbrush, please?

2 ....................... housekeeping to bring up some more towels ··---------------------·

3 Can you .......................a hair dryer, please?

4 That's no problem, madam, I'll

····--··---------·-· right away.

5 There's ------------------··-- shampoo or soap in

tho h......·thrrv-'\rn

.................. vo ..' .. ....... .........'

6 I'll--------------·- ·····maintenance to see to it at once.

7 We need ................. ....coat hangers.

8 I'll .......................at once.

9 Don't worry, sir, -------·----··········· to your room myself.

10 We can ......................those things for you, madam.

 

Look at these problems. What would you say? Write your answer.

 

1 GUEST EMPLOYEE

2 GUEST EMPLOYEE

 

3 GUEST EMPLOYEE .

 

We need some more towels in the bathroom. I need to sew some buttons on to a shirt.

There's too much noise next door.

 

 

8.4 PERSONAJl OB FilE

 

Go to your job file on page 76 and write down any new words and phrases. What problems do guests have in the hotel where you work? Note down a problem and the solution you would suggest.

 

 

8.5 SPEAKING PRACTICE In pairs

 

Student A: You are the guest. Go to page 88 and study the information in Speaking practice 8.5A.

Explain each problem to the employee.

Student 8: You are the employee. Co to page 94 and study the information in Speaking practice 8.5B.

Offer solutions to the guest. Change roles.

 

Part B

 

 

14.6

Date: 2016-01-14; view: 2636