Reply to first request

You will see from Mr Hughes' reply to Mr Cliff's letter (6.6.5) that the invoice had been paid, not by cheque, which was Mr Hughes' usual method of payment but by credit transfer. If Mr Cliff had looked at his bank statement, he would have seen that the money had been credited. On the other hand, if Mr Hughes wanted to change his method of payment, he should have informed his supplier, as banks may not always advise credit transfers. This is a good example of why you should not assume a reason for your customer not paying an account. There is a further example on 6.6.7 and 6.6.8.

R. Hughes & Son Ltd.

21 Mead Road, Swansea, Glamorgan 3ST 1DR

Telephone: Swansea58441 VAT No. 215 2261 30

Telex: 881821

Mr R. Cliff, 24th November 20—

Homemakers Ltd.,

54-59 Riverside,

Cardiff CF1 1JW

Dear Mr Cliff,

I was surprised to receive your letter of the 20th November in which you said you had not received payment for invoice No. H931.

I instructed my bank, The Welsh Co-operative Bank, Swansea, to credit your account in Barnley's Bank, Cardiff, with the £519.63 some time ago.

As my bank statement showed the money had been debited to my account, I assumed that it had been credited to your account as well. It is possible that your bank has not advised you yet. Could you please check this with Barnley's, and if there are any problems let me know, so that I can make enquiries here?

Yours sincerely,

R. Hughes

Ingenieros Industriales SA

Barrio de Ibaeta s/n Tel: (34)943212800

E-20009 San Sebastian Fax: (34)9436)8590

Telex: 302196

Su ref: Fecha: 30 August 20-

Ns.ref:613/02

The Accountants

Omega S.p.A.

Via Angello 2153

20121 Milano

Italy

Dear Mr Giordianmo,

We wrote to you on 10 August and enclosed copy invoices which made up your June statement, the balance of which still remains outstanding.

Having dealt with you for some time, we were disappointed in neither receiving your remittance nor any explanation as to why the balance has not been cleared. Please would you either send us a reply or cheque to clear the account within the next seven days? Thank you.

Yours sincerely,

R. Costello

Credit Controller

Second request

This is an example of a second request for payment, but you will see that, even though this is a second letter, Snr. Costello still uses a careful and friendly tone.

The Accountant Omega S.p.A. Via Angelica 153 20121 Milano Italy

6.6.8

Reply to second request

Here is Mr Giordianino's reply to the previous letter.

Questions

1. Why didn't Mr Giordianino receive the statement and letter?

2. What has he done about the outstanding account, and what will he do in future?

3. What has he asked Mr Costello to do to ensure that letters get to him?

4. Why do you think Mr Costello did not receive Mr Giordianino's letter?

5. There is no reference to it in either letter, but what could have happened for the letter to have been mislaid?

Omega S.p.A.

VialeMortidio61269 1-10125 Torino

Telefono: (39)-11-5981461 Telefax: (39|-11-(528351 Telex: 7793105

Vs. rif.: 613/02 Ns.rif.: Data: 1 September 20—

The Credit Controller

Ingenieros Industnales SA

Barrio de Ibaeta s/n

E-20009 San Sebastian

Dear Mr Costello,

First let me apologize for not having cleared your June statement or replying to your letter of 10 August. However, I am surprised that you did not receive our circular letter informing all our suppliers that we were moving from Milano to Torino. I have checked our post book, and find that a letter was sent to you on June 30.

As you will see from the copy enclosed, we warned suppliers that during the move there might be some delay in clearing accounts and replying to correspondence as the move would mvolve replacing more than half our staff with new people who needed time to get used to our accounts and filing systems.

You will be pleased to hear that we have now settled into our new offices and will have a fully trained staff by the end of next month. Meanwhile, I am enclosing a cheque for Lit. 300,000 on account, and will send a full settlement of your June statement within the next few days.

Could you please note our new address, which is on the heading of this letter, for future reference?

Yours sincerely,

D. Giordianino

Accountant

Enc. Bank Draft No. 427322 for Lit. 300,000

Date: 2016-01-03; view: 1157