Complete the conversations with these phrases. Score

Complete the news story with these words and phrases.

a result because consequently so soon as this point when while

There was some troubleoutside our office yesterday. _______________¹our sales manager, Chris, __

was gettingout of his car, a passing bicycle hit his open doorand damaged it. As _______________² __

Chrisrealised what hadhappened, he ran after the bicycle. It stopped at a red light a little way

down the road, _______________³ he was able to catch it._______________⁴Chris was so angry, __/2

he grabbed the cyclist.And_______________⁵ the cyclist tried to escape,Chrisstarted hitting the __

man on the bike.At _______________⁶, a police officer saw what was happening,and moved in __

to stop the trouble. _______________⁷, Chris was arrested and taken to the police station. As __

_________________⁸, he’s not in the office today! __

__/8

Total__/30

Progress Test UNIT4 Vocabulary

1 Complete the conversations.Use the correct form of the verbs in brackets. Score

1 A Would you consider _______________ a discount if we buy a hundred? (give) __

B I regret _______________ that we’re not prepared to do that. (say) __

2 A I’m afraid we can’t afford _______________ any new staff this year. (employ) __

B But can we manage _______________our present workload without new staff? (complete) __

3 A Do you enjoy _______________ from home, or do you prefer to come in to the office? (work) __

B I always choose _______________ at home if I can. Why waste time travelling? (stay) __

4 A Why did you stop _______________ tennis? (play) __

B A year ago, I decided _______________ golf instead. (take up) __

5 A Did you forget_______________more ink for the printer? (order) __

B I’m sorry. I started _______________something else, and it went out of my mind. (do) __

6 A We had expected _______________ to the new office in May. What’s happening? (move) __

B I’m sorry about the delay. We hope _______________ the building next month. (finish) __

7 A Do you regret _______________your old job? (leave) __

B A little. I miss _______________some of my old colleagues. (see) __

8 A We hope _______________ the books from you soon. (receive) __

B Haven’t you got them yet? That’s strange. I remember _______________ them over __

a week ago. (send)

9 A I don’t think we can risk _______________ any more money this year. (spend) __

B I agree. We can’t afford _______________ any further into the red. (go) __

10 A If you want my advice, I’d encourage you _______________ the business. (expand) __

B I’m planning _______________ that, but I have to get the board to agree to my proposal. (do) __

Total__/20

Progress Test UNIT 4 Work skills

Complete the email with these phrases. Score

able to cope already behind I appreciate if I agree I was surprised

missed one deadline more efficient talk this through we could discuss you noted

Dear Carlos

When we spoke on the telephone last week, I said that my workload had increased due to Jane’s

leaving, and that I’m not_________________________¹ with everything I have to do at the __

moment._________________________² that I have already_________________________³, __/2

and that the same thing may happen again.So _________________________⁴ to receive your __

message askingme totake on even more work.

_________________________⁵that someone will have to take over negotiations for the __

Moscow project, but I really don’thave time.I’m _________________________⁶ with the work __

I’ve taken over from Jane.I think we need to _________________________⁷ again. __/2

You’re returning from Washington on Monday,so perhaps _________________________⁸ __

this early next week? __

_________________________⁹ to do the Moscow project,I will need an assistant to take over __

some of my work in theofficehere. If you can arrange assistance,I’m sure this department will be _________________________¹⁰ as a result. __

Thanks,

Helga

Total__/10

Progress Test UNIT4 Functions

Complete the conversations with these phrases. Score

about that all right a mistake hear that help you

just check let me look into sort this terribly sorry

1 A I have a problem. When I try to log in to your website, I get an error message.

B One moment, madam. I think we had trouble earlier. _______________ check. __

2 A We’ve been here twenty minutes, and our food still hasn’t arrived.

B I’m very sorry _______________. I’ll find out what’s happening. __

3 A Good morning. How can I _______________? __

B Hello. You repaired my front door last week, but I’m still having problems with it.

A I’m sorry to _______________. What is the problem? __

4 A I paid some money into my account yesterday, but it doesn’t seem to be there.

B I’ll_______________ your account. Can I have your account number? __

5 A I think there’s a problem with my hire car invoice. I don’t think the total is correct.

B I’m sure we can _______________ out. Can I have the accountnumber, please? __

A Yes, it’s PD476 YS82.

B Yes, I see the problem. I’ll send you a new invoice right away. Would that

be _______________? __

6 A I’m afraid I can’t access the Internet in my room.

B I’m sorry to hear that, sir. I’ll_______________the problem right away. __

7 A I’ve just taken delivery of a new computer, but it’s not the one I ordered.

B I’m sorry. We must have made_______________. What was the order number? __

8 A The television I bought here last week has a problem with the screen.

B I’m _______________. If you bring it in with your receipt, we can give you a replacement. __

__/10

2 Put the conversation in the correct order. Number the lines 1–10.

a I’m sorry to hear that. Can I ask what the problem is? __ __

b Oh dear. Do you have the model number? __ __

c Hello, this is Martina Gomez. The printer I bought yesterday isn’t working properly. __ __

d Well, it prints one or two pages, and then it stops. __ __

e West End Office Solutions. How can I help you? __ __

f Yes, that would be fine. Do you still have your receipt? __ __

g Ah yes. We’ve had a few problems with this model. Would you like to exchange it? __ __

h Yes, I do. I’ll bring it in tomorrow then. __ __

i Yes, it’s MZ0011B. __ __

j Actually, I would prefer a refund, if that’s possible. __ __

__/10

Date: 2016-01-03; view: 1310