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Tuesday. 10 Kareh 39g_

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, 11 March 199_ UCifas*. an details will "tie "ehawii (?« tiip Jyojpii.aJ i . ..., .1 .. ■ : I. ■

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Trai/e'l Ei 0 d Limtoi


1 a What do guests receive on arrival?

b Where is the usual 'meeting point1 for the group during their stay?

c Why is thehospitality desk nor open on Saturday morning?

d Which meals are included in the cost?

eOn which days are they completely free to do what they want?

2 Rindfurmal words or expressions in the text which mean:
a help (verb) c leave ebegins

soon

b the rest d free f


If you were a student from the USC, which of these tours would you go on?

5 Word stud/In the Welcome Letter in 4 Reading, we read that 'the hospitality desk

will be staffed for four hours from arrival'. This means that a member of staff will be there for tour hours a her thegroup arrives.

iVlow, there are some examples of formal written language which mighi be seen on the hospicaliry board of an inclusive tours group. Explain each sentence in a less formal way.

a Enquire at Reception for further details. b Itinerary subject co alteration at shore notice. c Non-refundable deposit payable at time of reservation. d All rates subject to VAT,

e Smokers arc requested to refrain from smoking in communal areas. f No gratuities to staff.

g Optional tours subject to adequate demand. h Special rates available for OAPs. i Lunch voucher valid on stated days only.

j The management reserves the right to refust- admission (noria.1 outside hotel disco).


Unit 12 Tour operation - execution


Listening


We asked Richard Tobias of rhe British Incoming Tour Operators Association (BITOA) to tdl us about recent changes in incoming tour operations (tours of foreign visitors to the country, in this case, the UK).


 



 


1 Before you listen, look at the sentences below. Tell your partner whether
the things mentioned have or have not happened in your country
recently.

If you do not know, guess or try to find out!

a D There has been a rrading-up of accommodation from three-star

hotels to four-star (tourists are staying in a higher standard of

hotel).

b D There are more five-star hotels. c □ Hotels will negotiate more on prices. d □ Standards of service are lower, e □ There are more complaints about accommodation. f D There are more second-time visitors (people who have been to the



country before). g □ Heritage tours (tours which look at the traditions and cultural

achievements of a country) are becoming more popular.

2 Now listen to Richard Tobias and tick {/) the sentences if these changes
have happened in the UK, and put a cross (X) if they have not.


Reading


Look at the rooming list sent to the guide escorting the Koala Tours 'Sydney Opera' group and answer the following questions.

a Where is the group staying?

b How many rooms are required altogether?

c How many groups of three or more are there? What size are they?

d Who has the concert tickets?

e Who probably has difficulty with stairs?


Unit 12 Tom operation - execution


KOALA TOURS

RX/SOP1/1*113-•Ol LEMlEft DRABBLE HYLODGE HOTEL, SYDNKY SYDNEY OPERA 14 NOV. 199_ 1 Siflht.


15 Cook Road, Sydney Tel. No. Reservations 2-226-3150 OPERATIONS 2-226-6079 ACCOUNTS 2-226-9596


 


 

 

BOOMISG tilQT      
DOUBLE KITH FACILITIES      
CC HF/HKH B BOLAMOM      
CC HK/IOS A MI!.I,TAMn      
a doobls with ruciLn   - * PAX  
TRIPLE WITH FACILITIEB      
LP MI 93 J TATTUH/ HH3 * TATTUM      
MS t> HUGHES      
1 TRIPLE WITH FACILri 'IBS - 3*M  
SIKOLB WITH BCIWIIU      
tMxvtanhas rcx      
1 aimuc HtTH r«cii>n 1«B - 1 MX  
TWIN WITH FACILITIES UPKC1 AL WCOtjaSTS  
M HH/HH," ROBERTS FS rmOHT SEAT RKQUBOTR
Ah NH/MHS BAKER U LOW FMWfl RPQLTEnTHO  
MK9 N HANRH/HitS 8 JUNES ** TRAVILliXlW TOOETHBR (AA)
K!l J HKS L DtntBAK 111- TRAVELtitKd TUaK'l'IIXH (BB1
KM OYItEtrr/KttK (t MOVES CC THAVKLl^ITra TO^ETttaB (CC)
I)!) tntfl M KLSOH/HKS T HHLH5H an TRAVULtlNO TOOETJOHl iW]
tota FLSTCHsn/icne fcouhikkaii      
KHS J H GRANT/Ml US.' -I UKAHT TOTAL - SO PAX  
KRB J QBIKFITHa/MSn V MUI,L,EN      
MRn .i iiiLL/K'tas k mi.i. KOALA TOUttS GUIDE 1 COACH OHLI)
mrs w fnimtEa/Miaa s nuaiisa      
jcrk h HonniH/Hiaa a mohk.i:s TOT*i OH COACH - 91  
MRS J KACOOOCIALC/IUtS N JOKSS      
HH/MHU « H0UKJIT6      
IV MISS It ROBEnTa/MiaS I WILLIAMS      
ddkiu s acorr/tma ft hillcock      
HD9 S TAirW)R/KHS J HAVttNSCROFT      
BB T EVANS/O B*VIS      
BB MRS J THOKAS/j SHREK      
BD M PUHFORD/-K WILLIAMS      
BB A HEBHHAU/J HBEOHAM      
SI TWIN WITH r*CILITIB3 - 43 PAX  
     


 


8 Activity


Unit 12 Tour operation - execution

Read the job advertisement and decide which activities a resort representative would spend a lot of time doing and which activities he/she would spend not much time doing.



Date: 2015-12-24; view: 682


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