A wide variety of accommodation is available to the modern tourist. They vary from the guest house or tourist home with one or two rooms to grand luxury hotels with hundreds of rooms.
An inn is a place that offers shelter and food to travelers, often in rural areas. It was more common before railroads and modern hotels came to existence. The word “inn” now has a quaint old-fashioned sound.
Guest house or a tourist home means a small establishment that accommodates travelers. They usually have relatively few rooms.
Motelis a hotel with special facilities for motor vehicles. The word “motel” is made by combining “motor” and “hotel”. Condominium is a building or group of buildings in which a unit can be bought by an individual. The public spaces are owned jointly by all the purchasers of the individual units.
Pension,which is pronounced in French, is another type of accommodation for travelers, especially in Europe. Nowadays, it usually offers bed and breakfast at low prices. In Britain it is traditionally called “B and B” and means a boarding house which offers breakfast.
Caravanningorcampingmeans traveling with one’s own facilities for shelter and often for eating. A caravan or van is a type of vehicle with sleeping space. In camping, the traveler carries a tent or other equipment with him. Marina is a place at which boats can dock. The marina usually offers electricity, telephones, water, etc so that people can use their boats for accommodations.
A hotelis a temporary home for people who are traveling. In a hotel the traveler can rest and have meals. The hotel may also offer facilities for recreation, such as a swimming pool, a golf course, or a beach.
It is possible to place hotels in four broad categories: commercial hotels, resort hotels, hotels aimed at the convention trade, resident hotels. Another way of categorizing hotels is by the quality of services they offer. At the top are the luxury hotels, which offer their guests the greatest comfort and convenience possible. At the bottom are those that provide merely a place to sleep. A system for rating hotels according to quality is widely used in France and other countries. This system puts the top hotels in a special “deluxe” category, with others receiving from five stars to one star.
A PLACE TO STAY
All hotels, big or small, have a staff structure. In medium to large hotel, the staff are organized into departments. A simple structure might have only three departments:
food and beverages (restaurants, bars, kitchens);
housekeeping and maintenance;
front office and administration.
In a big hotel the restaurant and the kitchen are separate departments. The same would happen with housekeeping and maintenance, and also with front office and administration.
The department in closest contact with a hotel’s guests is the front office, which is often called the reception. It is responsible for taking reservations, registering guests when they arrive (check-in), and preparing the bill for guests who are leaving and charging them (check-out). Hotel receptionists are in constant contact with the public and need very god customer skills.
The check-in and check-out procedures in all good hotels will be written down in the hotel manual. Front office staff follow these procedures exactly.
The check-in procedure involves filling in a registration card and getting the guest to sign it. Part of the card is kept in reception and part of it is given to the guest with the room key. Today many hotels use electronic key cards. Computers allow hotels to create a file called a guest history. This contains information about the guest’s previous stays and about any preferences – smoking or non-smoking, upper or lower floors, and so on.
The larger the hotel, the greater the number of services offered. The services directory is a document that tells the guest how to obtain different services. Usually a services directory is left in each room. Large hotels will also have a concierge, who has a desk in the hotel lobby near the reception. The concierge’s job is to help guests find the facilities and attractions that they want both inside and outside the hotel.
The range of hotel facilities and services depends on the type of a hotel. Large, modern hotels usually contain restaurants and cocktail lounges, shops and recreation facilities such as swimming pools or health clubs. Other facilities and services include: 24-hour room service, valet service, children facilities, air conditioning, minibar, hairdryer, TV, information service, wheelchair access etc. Many hotels also have facilities for social functions, conventions and conferences – auditoriums, ball rooms, meeting rooms of different sizes, exhibit areas and the like.
El Hana Beach
Official Rating – 3* – Bed and Breakfast / Halfboard
A comfortable, 3-star hotel situated in a garden of palm trees, next to the lovely Sousse beach and within walking distance of the Medina.
Twin and family rooms that can accommodate up to four guests. Modern furnishings with bright colours. Air-conditioning, telephone, private bathroom with WC. Balcony with partial sea view.