IV. Read the list of Table Dos.

1. Put your napkin on your lap. Do not wear it around your neck.

2. Gravy should be put on the meat, and the condiment, pickles and jelly at the side of whatever they accompany.

3. All juicy or soft fruit or cake is best eaten with a fork and when necessary a spoon or a knife also.

4. When passing your plate for a second helping always leave a knife and a fork on the plate and be sure the handles are far enough on not to topple off.

5. Fish bones are taken between finger and thumb and re­moved between compressed lips.

6. Bread should always be broken into moderate-sized pieces with the fingers before being eaten.

V. Complete the list of Table Dos and Don’ts and say how one should eat:

Speaking

You are in a foreign restaurant with a local supplier. As you don’t speak their language very well, you are both speaking English.

1. Answer your host’s questions and talk about your impressions of their town so far. Ask them what there is to see and do in the city and remember to respond enthusiastically to some of their suggestions, be diplomatic! Keep the conversation going by talking a little about current affairs, sport, the weather, holidays, your family.

2. Decide what you would like to eat and to drink. If there are things on the menu you don’t understand you could ask your host to explain them to you. If you are not sure what to choose, perhaps your host can recommend something. Remember to sound interested in the food.

3. Your host’s company is one of three which supply yours with electrical components and you are quite happy with this arrangement. You really don’t want to re-negotiate your contract with them and, anyway, you don’t believe in mixing business and pleasure. Without being rude, avoid getting into any discussions about business. If business does come up, try to change the subject.

Writing

Choose any nationality and describe the rules of dining etiquette in this country.

Unit VI

Technical means of communication

Lesson 1.Telephoning skills

Warm up

I. Read the questionnaire and tick (√) the sentences which are true about you. Discuss your answers.

II. Match the statements 1–6 with the responses a–f.

1. This website takes a long a. He is probably chatting online or surfing

time to download the Internet.

2. Would you like her mobile number? b. No, send it as an email attachment.

3. His line is still busy. ____ c. Hold on, I’ll put you through to her extension.

4. Your fax isn’t very clear___ d. Yes, there are too many images.

5. I’d like to speak to Sam, please___ e. Would you like me to send it again?

6. Shall I print this letter and post it? ___ f. Yes, please. I’ll send her a text message.

III. List the words and expressions in ex. I. connected with telephoning.

· the Internet

· email

· letters and faxes.

IV. Which ways of communicating do you use regularly?

Active vocabulary

Translate the words and phrases and try to pronounce them correctly.

It is interesting to know ….

A lot of people find it difficult to make phone calls in a foreign language–and that’s understandable. You can’t see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words.

Multi-word verbs

One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations. Hold on means “wait” – and hang onmeans “wait” too. Be careful not to confuse hang on with hang up! Hang up means “finish the call by breaking the connection” – in other words: “put the phone down.” Another phrasal verb with the same meaning as hang up is ring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if you pick up the phone, (or pickthe phoneup) you answer a call when the phone rings.

"Hang on a second..."

If you are talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through – put through means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goes in the middle of the verb: put you through. But if you can't get through to (contact on the phone) the person you want to talk to, you might be able to leave a message asking them to call you back. Call back means to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back.Another thing to think about when talking on the telephone is formality. It's important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude! Generally speaking, if you are talking to someone in a business context, you should use could, can, may or would when you make a request: 'Could I speak to Jason Roberts, please?' “Can I take a message?” “Would next Wednesday be okay?”? You should also use please and thank you or thanks very much whenever you ask for, or receive, help or information.

It's important to show politeness by using words like would, could, please, thank you etc. But it's also okay to use some of the features of informal/spoken English – short forms, phrasal verbs and words like okay and bye– in other words –everyday English! So phrases like I'm off to a conference..., no problem, bye! and hang on a moment and I'll put you through are perfectly acceptable, as long as the overall tone of the conversation is polite. One last tip – it's better to ask for help or clarification when you're having a telephone conversation, than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like “Could you repeat that, please?” “Could you speak a little more slowly, please?”and “would you mind spelling that for me please?” Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say that the line's very bad today if you can't hear very well. And it's also a good idea to practice words, phrases and vocabulary before you make the call!

BBC Learning English

Reading

Date: 2015-12-24; view: 1244