II. You are checking into a hotel. Help the receptionist to fill in your hotel card and registration form.

Registration form:

Name of hotel or address of house________________________

TO BE FILLED IN IMMEDIATELY ON ARRIVAL:

1. Surname___________________________________________

2. Christian names_____________________________________

3. Nationality_________________________________________

4. Date of arrival________________5. Sex_________________

6. Particulars of Registration Certificate or Passport__________

7. Arrived here from___________________________________

(give last address in full)

Signature of person to whom the above particulars relate______

TO BE FILLED IN ON DEPARTURE

8. Date of departure____________________________________

9. Destination (Give new address in full) ___________________

Signature of person to whom the above particulars relate______

III. Imagine you wish to stay at a London hotel. What would you reply to the hotel clerk?

Receptionist: Good afternoon, San Felice Hotel. May I help you?

You: ________________________________________________

Receptionist:Certainly. When for, madam?

You: ________________________________________________

Receptionist: How long will you be staying?

You: ________________________________________________

Receptionist: What kind of room would you like, madam?

You: ________________________________________________

Receptionist: Certainly, madam. I’ll just check what we have available. Yes, we have a room on the 4th floor with a really splendid view.

You: ________________________________________________

Receptionist: Would you like breakfast?

You: ________________________________________________

Receptionist: It’s eighty four euro per night excluding VAT.

You: ________________________________________________

Receptionist: Who’s the booking for, please, madam?

You: ________________________________________________

Receptionist: Okay, let me make sure I got that: Mr. and Mrs. Ryefield. Double with bath for March the 23rd, 24th and 25th. Is that correct?

You: ________________________________________________

Receptionist: Let me give you your confirmation number. It’s: 7576385. I’ll repeat that: 7576385. Thank you for choosing San Felice Hotel and have a nice day. Goodbye.

You: ________________________________________________

IV. Imagine you are checking out of the hotel.

Receptionist: Good morning. May I help you?

You: ________________________________________________

Receptionist: One moment, please, sir. Here’s your bill. Would you like to check and see if the amount is correct?

You: ________________________________________________

Receptionist: That’s for the phone calls you made from your room.

You: ________________________________________________

Receptionist: Certainly. May I have your passport, please?

You: ________________________________________________

Receptionist: Could you sign each cheque here for me?

You: ________________________________________________

Receptionist: Here are your receipt and your change, sir. Thank you.

You: ________________________________________________

Listening

I. Listen to the conversation of a guest in a hotel. Find five mistakes in the following sentences.

II. Listen to the conversations once again and check you found the ten mistakes.

Conversation 1

Guest:Good night. I have a reservation.

Receptionist: Good evening. What name is it, please?

Guest:Carbalho, Paolo Carbalho.

Receptionist:How long are you staying, Mr. Carbalho?

Guest:I’m staying during two nights.

Receptionist:OK. You are in the room 312 on the third floor. Here’s your key card.

Guest:How this works?

Receptionist:Well, once you’ve opened the door, you have to insert it into the slot in the wall to turn on the electricity in your room.

Guest:Right. And does it also activate the air-conditioning?

Receptionist:Yes. The air-conditioning comes on as soon as you put the card in the slot.

Guest:Fine. You think could you give me a wake-up call tomorrow morning?

Receptionist:Yes, certainly. What time?

Guest:At 7 o’clock, please.

Receptionist:Of course.

Guest:And what time is breakfast?

Receptionist:Breakfast is served from 7 to 10, and lunch from 12 until 2.

Guest:Right.

Receptionist:Do you need any help with your luggage?

Guest:No, it’s all right thanks. I can manage. Could you tell me where is the lift?

Receptionist:Yes, it’s just at the end of the passageway. Enjoy your stay at the Imperial Hotel, Mr. Carbalho.

Conversation 2

Guest:Good morning. I like check out, please.

Receptionist:Good morning, Mr. Carbalho. Did you enjoy your stay?

Guest: Yes, the room was very comfortable. I’m afraid I have problem with the remote control for the television, though. It fell in the bath last night while I was getting out, and it doesn’t appear to be working now. I’m terribly sorry.

Receptionist: Don’t worry, Mr. Carbalho. We’ll sort it out. Thank you for telling us. Did you have anything from the minibar?

Guest: Yes. I had one bottle of mineral water and any beer.

Receptionist: How many bottles?

Guest: Just one. And I also made two telephone calls to Lisbon.

Receptionist: Right. I’ll just add that to your bill. That’s €354.25, please.

Guest: I pay by American Express?

Receptionist: Yes, of course.

Guest: Here’s my card.

Receptionist: Thank you. Could you sign here, please?

Guest: Of course. Would it be OK my bags here? My plane doesn’t leave until later this afternoon, and I want to do a bit of shopping before I leave Ljubljana.

Receptionist: Yes, certainly. Just bring them into the office, and you can leave them as long as you like.

Guest:Thank you. I’ll be back at about 3 o’clock to pick them up.

Business One: One, Oxford University Press

Date: 2015-12-24; view: 1322