C. Managing Information Services

Information professionals manage the entire life cycle of information services, from the concept stage through the design, development, testing, marketing, packaging, delivery and divestment of these offerings. Information professionals may oversee this entire process or may concentrate on specific stages, but their expertise is unquestionable in providing offerings that enable clients to immediately integrate and apply information in their work or learning processes.

Applied Scenarios

• Seeks opportunities to work with clients on projects or within their environments or operations to fully understand their processes, information behaviors and how information services can most effectively be utilized.

• Analyzes and synthesizes information into accurate answers or actionable information for clients, and ensures that clients have the tools or capabilities to immediately apply these.

• Customizes information services to better meet the specific needs and usage patterns of clients.

• Develops and delivers specific information packages or alerting services for clients such as competitive intelligence, business intelligence, industry monitors, topic or issue indicators.

• Develops, delivers and manages curricula educating clients in information literacy, Internet usage, and locating and interpreting information sources.

• Uses evidence-based management to present reasoned evidence of a service's value and an organization's abilities. Develops and applies measures of service/product usage, client satisfaction and the organizational or client impact of services and products. Regularly assesses clients' information wants and gaps using market research tools including questionnaires, surveys, interviews, focus groups and observation.

D. Applying Information Tools & Technologies

Information professionals harness the current and appropriate technology tools to deliver the best services, provide the most relevant and accessible resources, develop and deliver teaching tools to maximize clients' use of information, and capitalize on the library and information environment of the 21^st century.

Applied Scenarios

• IPs are active partners with technology vendors, providing feedback, suggesting improvements, and keeping the needs of the clients in the forefront

• IPs maintain awareness of emerging technologies through reading professional and popular documents, participating in peer dialogs, and attending courses, workshops, and conferences.

• IPs are prepared to advise all levels of the organization on how technology trends will affect the organization and the clients.

• IPs lead technology initiatives in their organizations by forming partnerships, obtaining buy-in of upper management, overseeing the project management life-cycle, and communicating to all critical levels of the organization.

• IPs test, select and use new technology tools as they are developed.

• IPs maintain awareness of the latest policy and legislative initiatives that will impact privacy, accessibility, and openness of information use and transfer, and of technology deployment.

• IPs educate others in the use of information tools and technologies in a variety of ways, from training people in finding the information they want on the Internet or in proprietary databases to integrating information tools into their clients' workflow or curriculum.

Date: 2015-12-24; view: 617