Takes personal responsibility for own development
Continuously improves personal competence in line with requirements of own job and career aspiration
Regularly seeks feedback on personal performance
2
Regularly discusses training and development needs with staff, linking them with individual and team business targets
Makes arrangements for training and development and ensures that it happens
Actively supports staff throughout the training process and provides information about available training
3
Identifies potential and expertise in others
Measures and evaluates impact of training and development initiatives
Ensures individuals’ knowledge is shared and captured
4
Creates and encourages a culture of knowledge sharing within the department
Creates opportunities to enhance learning and knowledge across the department
Identifies and implements career development opportunities for staff
Influencing
1
Is able to identify the benefits of records management policies
Is assertive with others in ensuring understanding of key information
Understands and can apply own influencing styles
2
Is able to describe to others the benefits of changing records management practices
Is able to utilise a range of persuasion techniques
Ensures successful implementation of records management policies
Recognises when to be assertive to achieve results
3
Is able to change existing records management behaviours
Is able to moderate personal style with others to maximise outcomes
Is able to create change in records management policies throughout the department
4
Facilitates inter-departmental debates on records management best practice
Coaches others in developing their influencing skills
Works to ensure that departmental records section is closely involved in the departmental decision making process
Advice and Guidance
1
− Provides advice and guidance on guidelines and policies
− Displays sensitivity to the client’s situation
− Emphasises adherence to standards
2
− Diagnoses, designs, delivers and reviews solutions in the context of client needs
− Uses analytical skills to ensure an accurate diagnosis
− Proactively identifies opportunities to provide advice
3
− Interprets guidelines and policies in the context of the department’s records management capability
− Reviews policy and guidelines to ensure continued relevance
− Ensures advice and guidance is grounded in best practice
− Is skilled at drafting policy papers
4
− Predicts departmental policy and guidelines, and takes action to meet these
− Resources departmental records section to enable advice and guidance to be provided to clients according to relevant standards
− Ensures that a capability exists within departmental records section to provide advice and guidance on all current and future records management issues
Manage Performance
1
− Contributes to the achievement of individual and team targets
− Monitors individual performance on a regular basis
2
− Identifies potential risks to performance achievement and responds promptly
− Manages the successful achievement of team targets and objectives
− Understands how processes underlie performance
3
− Uses resources to maximise cost effectiveness of service provision
− Consistently delivers targets within budget
− Is able to develop corporate and business plans with useful measures of performance
4
− Manages collective performance to achieve business priorities and objectives
− Allocates resources to ensure the achievement of business priorities and objectives
− Manages risk in order to maintain performance levels
− Encourages others to initiate change to improve performance
Manage People
1
− Manages self and others in the completion of a task
− Represents the needs of colleagues to superiors
− Understands the performance management system and ensures that own contribution is valid
− Demonstrates commitment to personal development
2
− Recognises and rewards good performance both formally and informally
− Reviews individual and team performance and provides feedback
− Forms effective working relationships
− Delegates effectively to others
3
− Creates and communicates direction in a clear and consistent way
− Enhances productive working relationships
− Consults and communicates with others in areas of joint interest
− Ensures people management and development support business priorities
4
− Creates an environment in which people are motivated and inspired
− Creates a culture where individuals and teams own the impact of their actions
− Provides leadership and direction during change
Manage Projects
1
Can develop simple project plans
Monitors progress against objectives
Understands basic project management techniques
2
Identifies project objectives, risks and success factors
Delivers projects according to time, cost and quality targets
Takes action where progress is not in line with objectives
Understands and can apply a range of project management techniques
Manages suppliers on a day-to-day basis
3
Manages complex or multiple projects
Manages contracts with external suppliers
Identifies in advance potential risks and their solutions
Creates, develops and manages project teams
Is able to negotiate satisfactory contracts with suppliers
4
Is seen by others as an expert in project management
Generates, communicates and maintains a best practice project management model
Ensures deliverables are in line with business strategies