Records Management Competence Framework

Core Competencies • Knowledge and History of the Department • Knowledge of the Government Environment • Professionalism • Communication and Marketing • Teamworking • Planning and Time Management • IT Literacy • Flexibility • Customer Care

Managerial Competencies • Coaching and Development • Influencing • Advice and Guidance • Manage Performance • Manage People • Manage Projects • Maintaining Standards

Functional Competencies Administration Information Policy Information Management Information Technology Records management and Archival Practice Specialist Knowledge

Core Competencies

Level Description

Knowledge and History of the Department

1	Has a basic understanding of the function and role of the department, both past and present, and can explain this to others Understands departmental records section objectives and how own job contributes to these Demonstrates an understanding of the key processes involved in own job
2	Understands and contributes to the key processes and strategy of the departmental records section Understands the remit afforded to the department by legislation, both past and present
3	Understands and contributes to the future policy of the departmental records section and the department Understands and acts on implications of past and present processes in the department
4	Envisions future role of departmental records within the department Coaches colleagues in developing their knowledge and understanding of the history of the department Works with other divisions to enhance the service provided by the departmental records section

Knowledge of the Government Environment

1	Understands how the department fits into the government framework
2	Understands how the policy process works Is aware of the implications of government information policy on records work Demonstrates own knowledge of government environment in decision making Is able to generate answers to parliamentary questions
3	Is able to identify records implications of new government policy Actively improves own understanding of the machinery of government and the decision making process
4	Understands changes in status and structure of government, government departments and social factors, and analyses impact on the department Is able to influence the policy process outside the department Is seen by others as an expert source of advice within the department on the machinery of government and the decision making process Coaches colleagues to generate greater insight into government roles and organisation

Professionalism

	Creates a positive impression of the section with clients Is delivery focused Responds promptly to requests for advice Refers questions to experts and ensures that action is taken to resolve issues
	Provides objective professional advice to clients Communicates records policy consistently to clients and colleagues Presents credibly to clients Seeks to maintain current level of expertise
	Demonstrates relevant expertise and applies this consistently in records work Is up-to-date with developments in own field of expertise and applies this in own work Takes ownership of client issues and ensures their successful resolution Deals confidently with senior managers in other divisions Coaches others in developing more professional standards
	Initiates records policy Informs records policy with best practice approach Creates an environment in which professional standards are role modelled and rewarded

Date: 2015-12-24; view: 672

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