Knowledge and Understanding

You need to know and understand the following:

General Knowledge and Understanding

1. Different ways of communicating effectively with members of a team.

2. The importance of confirming/clarifying the work required of the team with your manager and how to do this effectively.

3. How to plan the work of a team, including how to identify any priorities or critical activities and the available resources.

4. How to identify and take due account of health and safety issues in the planning, allocation and checking of work.

5. Why it is important to allocate work across the team on a fair basis and how to do so.

6. Why it is important to brief team members on the work they have been allocated and the standard or level of expected performance and how to do so.

7. Ways of encouraging team members to ask questions and/or seek clarification and make suggestions in relation to the work which they have been allocated.

8. Effective ways of regularly and fairly checking the progress and quality of the work of team members.

9. How to provide prompt and constructive feedback to team members.

10. How to select and apply a limited range of different methods for motivating, supporting and encouraging team members to complete the work they have been allocated, improve their performance and for recognising their achievements.

11. The additional support and/or resources which team members might require to help them complete their work and how to assist in providing this.

12. Why it is important to monitor the team for conflict and how to identify the cause(s) of conflict when it occurs and deal with it promptly and effectively.

13. Why it is important to identify unacceptable or poor performance by members of the team and how to discuss the cause(s) and agree ways of improving performance with

14. team members.

15. The type of problems and unforeseen events that may occur and how to support team members in dealing with them.

16. How to log information on the ongoing performance of team members and use this information for performance appraisal purposes.

Industry/Sector Specific Knowledge and Understanding

1. Industry/sector specific legislation, regulations, guidelines, codes of practice relating to carrying out work.

2. Industry/sector requirements for the development or maintenance of knowledge, understanding and skills.

Context specific knowledge and understanding

1. The members, purpose and objectives of your team.

2. The work required of your team.

3. The available resources for undertaking the required work.

4. The organisation’s written health and safety policy statement and associated information and requirements.

5. Your team’s plan for undertaking the required work.

6. The skills, knowledge and understanding, experience and workloads of team members.

7. Your organisation’s policy and procedures in terms of personal development

8. Reporting lines in the organisation and the limits of your authority.

9. Organisational standards or levels of expected performance.

10. Organisational policies and procedures for dealing with poor performance.

11. Organisational grievance and disciplinary policies and procedures.

12. Organisational performance appraisal systems.

Standard H5 – Develop Productive Working Relationships with Colleagues [MSC D1]

What is the unit about?

This unit is about developing working relationships with colleagues, within your own

organisation and within other organisations, that are productive in terms of supporting and

delivering your work and that of the overall organisation. ‘Colleagues’ are any people you are

expected to work with, whether they are at a similar position or in other positions.

Who is the unit for?

The unit is recommended for team leaders and first line managers.

Skills

Listed below are the main generic skills which need to be applied in developing productive

working relationships with colleagues. These skills are explicit/implicit in the detailed content

of the unit and are listed here as additional information.

• Communicating

• Managing conflict

• Empathising

• Networking

• Information management

• Leading by example

• Valuing and supporting others

• Involving others

• Providing feedback

• Obtaining feedback

• Stress management

• Prioritising

Date: 2015-12-24; view: 653