Context specific knowledge and understanding 3 page

See www.management-standards.org or www.ukstandards.org

Standard D1 – Develop policies and strategies for knowledge management

To meet the standard, you must be able to:

1. Relate the principles and practices of KM to your organisation.

2. Identify where key knowledge is developed, shared and transferred and how it adds value to the organisation.

3. Determine where and how knowledge management goals, processes, and tools can add value to the organisation.

4. Define strategies to facilitate the building and maintenance of organisational knowledge.

5. Specify activities, processes and standards that support knowledge creation, sharing and capture and which ensure that valuable knowledge is recorded.

6. Make the business case for KM, identifying the objectives, benefits and outcomes of KM policies and activities and the required KM strategy.

7. Identify key internal and stakeholders, and influence them to support and champion the KM strategy.

8. Ensure communication and collaboration between those functions that focus on the creation and communication of knowledge and information and organisational learning.

9. Identify, implement and review processes that will promote the use of information and knowledge.

10. Determine, in partnership with external and internal stakeholders, the tools and systems required to support KM activities and processes, develop specifications and make a business case for their acquisition.

11. Track, assess and report on the value obtained by the organisation from its KM activities.

Standard D1 – Develop policies and strategies for knowledge management

To meet the standard, you must know and understand:

1. The organisation, its sector, its customers, its environmental context and its strategies.

2. How knowledge is currently developed, shared and used in your organisation.

3. The techniques of knowledge mapping, knowledge auditing, and network analysis.

4. The key internal and external stakeholders who will influence the success of the KM strategy.

5. Existing and emerging KM theories, concepts, strategies, principles, techniques and good practice.

6. The approaches of similar or competitor organisations to KM.

7. How ICT tools can be used to facilitate KM.

8. The KM tools and services market and how to select appropriate tools and services.

Standard D2 – Diagnose knowledge needs, assets, use and flows

What is the standard about?

This standard is about the direction and implementation of processes for knowledge mapping, auditing and monitoring - activities that provide a basis for determining knowledge management (KM) priorities. These activities identify current knowledge needs; business processes and working practices which create and use knowledge; and the way in which knowledge is shared, transferred, and re-used between individuals and groups across the organisation. The standard includes processes to discover the location, ownership and value of the organisation's knowledge assets, including expertise and know-how, and the assessment of barriers to effective knowledge transfer, capture and reuse.

Who is the standard for?

This standard is applicable to people in management and practitioner roles who make recommendations for improving knowledge use and flow within the organisations. It is also relevant to people in operational roles who are responsible for identifying the processes that build and use knowledge, and the formal and informal networks that contribute to knowledge flow.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You have clear goals and patience when working towards them.

• You combine attention to detail with the ability to see the bigger picture.

• You are ambitious to see KM succeed in your organisation.

• You use diagnostic tools and their results pragmatically to prioritise KM opportunities and advise on KM approaches.

• You are sensitive to issues of knowledge ownership.

Links with other standards and competency frameworks:

This standard has links with HI 10 – Capture, organise and disseminate information and knowledge; HI 13 – Identify the needs of clinicians, patients and the public for communication, information and knowledge systems; and HI 16 – Monitor, evaluate and improve the management of data and information in the NOS for Health Informatics, developed by Skills for Health. See www.skillsforhealth.org or www.ukstandards.org

Standard D2 – Diagnose knowledge needs, assets, use and flows

To meet the standard, you must be able to:

1. Plan and direct knowledge mapping and audit activities.

2. Determine and direct processes for the identification of key business processes and activities that create organisational knowledge and knowledge assets.

3. Determine and direct processes to identify how organisational knowledge is used and reused and how readily it is available.

4. Determine and direct processes to establish the need for knowledge sharing and transfer, mapping knowledge flows, noting ‘bottle-necks’ and assessing the effectiveness of current practices.

5. Establish criteria for determining the value of knowledge assets and the costs of poor KM activities.

6. Determine and direct processes to identify knowledge assets, assess their value and determine duplication, synergies, and gaps.

7. Review new tasks or changed organisational processes for their knowledge needs and output.

8. Establish processes to monitor changes in knowledge flows and needs and to enable regular knowledge mapping and review.

9. Design and apply survey and data collection tools, or know where to source that expertise.

10. Contribute to knowledge mapping and auditing.

11. Analyse data obtained from different techniques.

12. Extract meaning from the analysis and make recommendations for KM processes and tools.

13. Make a business case for recommendations.

Standard D2 – Diagnose knowledge needs, assets, use and flows

To meet the standard, you must know and understand:

1. The organisation’s goals and strategies.

2. Current theory and good practice in knowledge mapping and auditing and network analysis.

3. The difference between mapping and auditing.

4. Qualitative and quantitative research techniques.

5. The organisation's structure, operational processes, workflow and the external factors that act as its drivers.

6. How to look at your organisation's activities using a KM perspective.

7. Tools available to assist mapping and audit processes.

8. Ways to structure and present results, their implications and recommendations and ideas for action, clearly and appropriately for the audience.

9. How to evaluate the effectiveness of knowledge mapping and auditing and network analysis.

10. When to repeat mapping, auditing and network analyses.

Standard D3 – Support team and virtual working

What is the standard about?

Team working within organisations and across organisational boundaries, is now a common working practice. People may work on a number of teams and may be located in different places geographically or in different parts of the organisation. Virtual working, with people moving between locations is also becoming commonplace. Effective team and virtual working requires that individuals and teams have access to tools that enable them to communicate effectively. This standard is about providing, managing or supporting these tools and processes.

Who is the standard for?

This standard is applicable to people in management and practitioner roles who are responsible for supporting teams and staff working remotely. It is also applicable to people in operational roles responsible for identifying, developing and managing tools and processes to support teams and remote workers.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You demonstrate support for people who work remotely and ensure that you understand their priorities and constraints.

• You demonstrate an understanding of the objectives and priorities of the teams you support.

• You balance the use of new technologies with the development and maintenance of established techniques for supporting teams and remote working so that that the most appropriate processes are employed.

• You lead by example and demonstrate a commitment to team and virtual working.

• You demonstrate an appreciation of the challenges of virtual working.

Links with other standards and competency frameworks:

This standard has links with HI 12 – Promote and facilitate the use of information and knowledge from the NOS for Health Informatics, developed by Skills for Health. See www.skillsforhealth.org or www.ukstandards.org

Standard D3 – Support team and virtual working

This standard also has links with MLD 2 – Develop productive working relationships with colleagues and stakeholders and MLF 12 – Improve organisational performance from the NOS for Management and Leadership, developed by the Management Standards Centre.

See www.management-standards.org or www.ukstandards.org

To meet the standard, you must be able to:

1. Determine strategies to support team and virtual working.

2. Demonstrate and communicate the value of effective knowledge and information management to team and virtual working.

3. Secure senior management and stakeholder support for information strategies to support team and virtual working.

4. Identify with stakeholders the key challenges for teams and people working virtually.

5. Identify and review with stakeholders the requirements for communication tools and processes.

6. Identify, develop and maintain effective tools and processes, e.g. social computing and document management tools, to support team working.

7. Identify networks, processes and systems that allow people to connect to information and knowledge from wherever they are working.

8. Monitor processes and tools for team and virtual working and identify improvements.

9. Provide guidelines, training, coaching and support to facilitate and encourage effective use of team and virtual working tools and processes.

10. Provide guidelines to facilitate interactive collaboration between internal and external stakeholders.

11. Ensure that team members understand and adhere to regulatory, social or commercial constraints that may apply.

12. Ensure that teams and remote workers have access to knowledge assets and information and the tools to help them record knowledge and experience.

13. Ensure that the records management issues arising from team and virtual working are addressed.

14. Identify the contribution that knowledge management is making to team and virtual working.

Standard D3 – Support team and virtual working

To meet the standard, you must know and understand:

1. The organisation’s working practices and how these affect teams, virtual teams and remote workers.

2. Regulatory, social and commercial constraints that apply to working remotely and in teams.

3. The principles of team working and how these impact on ILKRA issues and needs.

4. The range of tools and techniques available to support teams and remote working, including face to face and technology enabled techniques.

5. How to enable the management of information resources for virtual teams.

6. How team and virtual working interfaces with core business processes.

7. The records, information and knowledge management issues arising from team and virtual working.

Standard D4 – Support collaboration, knowledge sharing and re-use

What is the standard about?

Active collaboration, sharing and reusing knowledge are key benefits of good knowledge management (KM) practice. This standard is about encouraging, facilitating and supporting collaboration and knowledge sharing and re-use, including making use of communities of practice. It includes processes for making knowledge accessible to others but does not include the use of tools and standards for facilitating access or managing information, which are covered by standards in Areas E and F.

Who is the standard for?

The standard is relevant to people in management, practitioner and operational roles who develop, implement and maintain processes and tools that enable and foster knowledge sharing, re-use and collaboration. The standard is also applicable to people who support, train, develop and facilitate communities of practice.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You lead by example and demonstrate a commitment to collaborative working, knowledge sharing and re-use.

• You foster the development of networks and communities, and links between them, for the transfer of good practice and best practice.

• You are realistic in promoting the advantages of collaborative working by balancing the opportunities offered by new technologies with supporting and developing face to face techniques.

• You are committed to encouraging the re-use of knowledge that already exists in your organisation.

Links with other standards and competency frameworks:

This standard has links with HI 12 – Promote and facilitate the use of information and knowledge from the NOS for Health Informatics, developed by Skills for Health. See www.skillsforhealth.org or www.ukstandards.org

Standard D4 – Support collaboration, knowledge sharing and re-use

This standard also has links with MLD2 – Develop productive working relationships with colleagues and stakeholders and MLD7 – Provide learning opportunities for colleagues from the NOS for Management and Leadership, developed by the Management Standards Centre. See www.management-standards.org or www.ukstandards.org

To meet the standard, you must be able to:

1. Engage with internal and external stakeholders to develop service strategies and programmes to support collaborative working and knowledge sharing.

2. Determine where collaborative working and knowledge sharing and re-use will most benefit your organisation.

3. Identify and articulate the value and business benefit of support for collaboration and the sharing and re-use of knowledge and experience.

4. Secure senior management and stakeholder support for strategies and programmes of work to support collaboration and knowledge sharing.

5. Identify and select existing networks and communities which are benefiting the organisation and develop processes and activities to foster their development.

6. Assist new networks and communities to launch and sustain activities.

7. Identify the factors that encourage or impede knowledge sharing in your organisation and their impact on its operations and Identify where improving knowledge sharing will be of most benefit.

8. Select appropriate approaches for sharing knowledge and stimulating its reuse.

9. Ensure that the knowledge assets of the organisation are visible to all who need to use them.

10. Establish processes and tools to enable people to find expertise, experience and knowledge, e.g. expertise databases or links to project /people profiles, social computing tools, and facilitate links with expertise and knowledge outside the organisation.

11. Establish formal and informal sharing events appropriate to the style and culture of the organisation.

12. Provide skills, training and support for sharing approaches and tools.

Standard D4 – Support collaboration, knowledge sharing and re-use

To meet the standard, you must be able to:

1. Monitor processes and tools for team and virtual working and identify and implement improvements.

2. Provide guidelines, training, coaching and support to facilitate and encourage effective use of team and virtual working tools and processes.

3. Ensure that team members and remote workers understand and adhere to regulatory, social or commercial constraints that may apply.

4. Identify networks, processes and systems that allow people to connect to information and knowledge from wherever they are working.

5. Ensure that collaborative teams and groups have access to knowledge assets and information and facilities to record and reflect on their activities.

6. Ensure that staff are encouraged to share and re-use knowledge by influencing organisational systems for recognising this contribution.

7. Ensure that the records management issues for specific collaboration and networking activities are addressed.

To meet the standard, you must know and understand:

1. The principles and the techniques for knowledge sharing and learning.

2. The range of collaborative techniques available, including face to face and technology enabled techniques.

3. Why knowledge sharing is important to your organisation.

4. Promotion techniques to encourage knowledge-sharing and re-use.

5. Good practice for supporting networks and communities in your own and other organisations.

6. The practical and cultural issues relating to collaboration knowledge-sharing and re-use.

7. The cultural, practical and information issues of networks and communities working in dispersed locations.

Standard D4 – Support collaboration, knowledge sharing and re-use

To meet the standard, you must know and understand:

1. The organisation’s working practices and how these affect knowledge-sharing and reuse.

2. Regulatory, social, and commercial constraints that apply to knowledge-sharing and reuse.

3. How to manage the records management issues arising from collaborative working.

Standard D5 – Facilitate knowledge capture

What is the standard about?

Knowledge is created in various ways: through an individual’s education, experience and interaction with others. This standard is about the processes and approaches that facilitate and enable appropriate and valuable knowledge to be developed and captured for the benefit of the organisation and other individuals. It covers techniques for debriefing individuals and groups, and processes for recording ‘lessons learnt’.

Who is the standard for?

This standard is applicable to people in management and practitioner roles responsible for the development and implementation of processes to enable the capture of knowledge and lessons learnt from experience.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You champion the identification and capture of knowledge in the course of day to day work.

• You recognise and acknowledge the interdependence of knowledge and an individual’s sense of their value.

• You are selective and prioritise knowledge capture targets.

• You are sensitive when knowledge needs to be captured from staff leaving the organisation.

Links with other standards and competency frameworks:

This standard links with HI10 – Capture, organise and disseminate information and knowledge in the NOS for Health Informatics, developed by Skills for Health. See www.skillsforhealth.org or www.ukstandards.org

Standard D5 – Facilitate knowledge capture

To meet the standard, you must be able to:

1. Identify where critical knowledge is being created and developed.

2. Determine where the organisation is at greatest risk from not developing or capturing knowledge so that it can be re-used.

3. Identify the processes and techniques for knowledge development and capture and select those that will work best in your organisation and which can be used as part of day to day work.

4. Make the business case for employing knowledge development and capture processes and techniques and the priority areas for their use.

5. Establish processes to capture the routine knowledge developed by individuals in the course of their work.

6. Establish processes to enable the knowledge acquired through group activities and projects, e.g. after action reviews, to be captured.

7. Establish processes to build knowledge capture into the organisation's business processes so that knowledge capture is an ongoing activity.

8. Establish tools for recording knowledge (turning knowledge into information), e.g. supporting the recording of stories and evidence, journalistic and writing skills, provision of templates and guidelines, harvesting toolkits, etc.

9. Ensure that that the records management issues associated with knowledge capture are addressed in capture processes.

10. Capture and communicate the benefits of knowledge capture and transfer processes.

11. Support and facilitate knowledge capture processes as applicable to the situation and context.

12. Provide training in knowledge capture processes.

13. Monitor the effectiveness of and the benefit from the use of knowledge capture processes.

Standard D5 – Facilitate knowledge capture

To meet the standard, you must know and understand:

1. The principles and practices of knowledge management (KM).

2. Current approaches, techniques and good practice to developing and capturing knowledge.

3. How to work with individuals and groups to capture knowledge.

4. The context in which your organisation needs to capture and re-use knowledge.

5. How people in your organisation currently capture and value knowledge and its re-use.

6. The barriers and enablers to knowledge capture.

7. The implications of knowledge capture for records management.

Standard D6 – Enable the transfer of knowledge into information

What is the standard about?

This standard is about the activities and processes that help others to capture knowledge and experience in such a way that a broad audience can access and learn from it. The methods of capture include written communication, the publishing of information on a web site, development of presentations, video and audio recording, and the use of social computing tools.

Who is the standard for?

This standard is applicable to people in practitioner and operational roles who develop standards and guidelines for recoding knowledge in formats most suitable for the knowledge object and the audience.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You value the experience and knowledge of others.

• You have patience and empathy when working with people to capture knowledge.

• You are convinced of the need to be selective in capturing knowledge and experience.

• You champion good practice.

• You instil confidence in people who need to create and record their knowledge.

Links with other standards and competency frameworks:

This standard has links with HI 10 – Capture, organise and disseminate information and knowledge from the NOS for Health Informatics, developed by Skills for Health. See www.skillsforhealth.org or www.ukstandards.org

Standard D6 – Enable the transfer of knowledge into information

To meet the standard, you must be able to:

1. Identify types of knowledge of potential value to the organisation.

2. 2. Provide advice and guidance on the most appropriate formats for capturing the specific piece of knowledge and its intended audience.

3. Provide guidelines and templates consistent with your organisation’s house style.

4. Enable customers to recognise that they create items of information when they record knowledge and experiences.

5. Identify the training needs of individuals and your organisation in the development of knowledge objects.

6. Support and advise individuals on their training needs and how to obtain relevant training.

Standard D6 – Enable the transfer of knowledge into information

To meet the standard, you must know and understand:

1. When and how knowledge is created.

2. The differences between tacit, implicit and explicit knowledge.

3. The organisation’s knowledge strategies.

4. The organisation’s style conventions.

5. The organisation's tools for recording pieces of knowledge.

6. The different ways in which knowledge can be captured.

7. The potential audiences for the piece of knowledge.

8. Customers’ working patterns and constraints.

9. The relevant technology required to help customers create and record knowledge.

Standard D7 – Foster knowledge management culture, behaviours and skills

What is this standard about?

Effective knowledge management requires a working culture that fosters an understanding of the value of knowledge and positively encourages knowledge sharing and transfer. This standard is about developing the skills and behaviours that enable people to participate in ‘knowledge working’.

Who is the standard for?

This standard is applicable to people in management roles who are responsible for the development and adoption of good KM practice. This standard is relevant to people who are leading or participating in the development of knowledge management (KM) practices and approaches across the organisation or within a business unit or function and who encourage the adoption or take-up of working practices that contribute to KM. It is also relevant to staff in practitioner and operational roles working in a KM organisation.

In addition to the core values and behaviours, these behaviours underpin effective performance:

• You champion the knowledge culture.

• You personally adopt and demonstrate knowledge behaviours and values.

• You are sensitive to the concerns of individuals in sharing their knowledge.

Links with other standards and competency frameworks:

This standard has links with MLB 9 – Develop the culture of your organisation in the NOS for Management and Leadership, developed by the Management Standards Centre. See www.management-standards.org or www.ukstandards.org

Standard D7 – Foster knowledge management culture, behaviours and skills

To meet the standard, you must be able to:

1. Identify your organisation's culture and values.

2. Assess where organisational culture, values and practices hinder effective KM and the changes required.

3. Find supporters and collaborators and identify with them strategies and activities for implementing changes in work practices, behaviours and values to enable good KM practice.

4. Influence senior management to act as role models in sharing knowledge, using of KM tools and processes, and in capturing benefits.

5. Identify and develop knowledge champions and 'super users' to encourage the use of knowledge standards, tools and processes.

6. Articulate the KM skills, competencies, and behaviours required throughout the organisation and influence appropriate stakeholders to embed them in working activities and through processes such as appraisal.

7. Train and coach people in the use of KM processes and tools.

8. Provide guidelines, templates and other aids for KM processes and tools.

9. Identify and implement processes that promote the use of information and knowledge and communicate benefit.

10. Review progress in embedding knowledge capture and behaviours and improvements and plan essential change.

Standard D7 – Foster knowledge management culture, behaviours and skills

To meet the standard, you must know and understand:

1. The culture of your organisation, and how to both work within it and influence it to achieve your goals.

2. The potential champions of KM in your organisation and whom is likely to be most effective.

Date: 2015-12-24; view: 485