a ) .............. the above order e) ............ the next two weeks
b) ............ the latest f) .. poor condition
c) ............ . transit g) . a fortnight
d) ............ the value of $5920
Use a phrase from the letter in place of the phrases in italics.
I told him several times that we would like delivery as soon as possible.
I stressed that we would like the delivery as soon as possible.
a) The merchandise is now travelling by air to New York. ..
b) In yourprevious letters, you said that the shipment arrived in good condition. ..
c) We will storethe garments until we hear from you .
d) If you do not pay our invoice No. 0727, we will have to cancel all further deliveries ..
e) The situation will need to be sorted out quickly ..
Give short answers to these questions.
Did the shipment from Caspani arrive in poor condition? .Yes, it did.
a) Did the shipment arrive on the due date?
b) Was some of the merchandise stolen in transit?
c) Can the remaining garments be sold? ..
d) Does Bellhaven want to cancel its order? .
e) Does it want a fresh consignment?
f) Has Caspani got a list of the damaged and missing articles? .
g) Is Bellhaven considering calling off the market test?
Giancarlo Caspani, Caspani's Managing Director, replies to Ms Harbison's letter.
Read the reply.
46 VIA MAURO MACCHI, 00152 MILAN
Ms P Harbison
Menswear Buyer Your ref: Order 15545
Bellhaven Our ref: CS/B
5th Avenue and East 55th Street
New York, NY, 10030 USA 9th November 19..
Dear Ms Harbison,
Thank you for your letter of November 3rd, concerning your order No. 15545. I regret that your order was not delivered by the due date. However, I must point out that, although we undertook to make every effort to deliver by the date required, we did not commit ourselves to this date.
As you know, we take orders for the fall, in May. You will remember that this was a late order which we undertook to meet by special arrangement because we have a longstanding relationship with your company. In our view, we fulfilled our obligations to you as well as could be expected in the circumstances.
I also regret that the consignment was damaged and incomplete when it reached you. I have made enquiries at this end, and I am informed that the consignment was supplied FOB, Milan. Your Italian Buying House confirms that the merchandise was in good condition when it was delivered to them. We cannot, therefore, accept responsibility or liability for the goods damaged or stolen in transit. May I suggest that you pursue the matter with your forwarding agents?
In the light of the above information, I think you will agree that we cannot accept cancellation of the order at this stage, and that you remain liable for payment of our invoice No. 42199 in full.
1. Answer these questions.
a) Why was the consignment delivered late? b) What was wrong with the consignment?
c) Does Signor Caspani accept liability? d) Who does Signor Caspani suggest they contact?
2. Write the preposition 'in', 'at' or 'by' in the gaps.
......in ... the light of this information
a)................ the circumstances e).............. special arrangement
b)................ this end f).............. our view
c)............. full g)............. good condition