§ Hello / Good morning / Good afternoon ...
§ This is John Brown speaking
§ Could I speak to ......... please?
§ I'd like to speak to ..... .....
§ I'm trying to contact .........
Giving more information:
§ I'm calling from Tokyo / Paris / New York / Sydney ...
§ I'm calling on behalf of Mr. X ...
Taking a call :
§ X speaking.
§ Can I help you? / How can I help You?
Asking for a name / information :
§ Who's calling please?
§ Who's speaking?
§ Where are you calling from?
§ Are you sure you have the right number / name?
Asking the caller to wait :
§ Hold the line please.
§ Could you hold on please?
§ Just a moment please.
Connecting :
§ Thank you for holding.
§ The line's free now ... I'll put you through.
§ I'll connect you now / I'm connecting you now.
Giving negative information :
§ I'm afraid the line's engaged. Could you call back later?
§ I'm afraid he's in a meeting at the moment.
§ I'm sorry. He's out of the office today. / He isn't in at the moment.
§ I'm afraid we don't have a Mr./Mrs./Ms./Miss. ... here
§ I'm sorry. There's nobody here by that name.
§ Sorry. I think you've dialed the wrong number./ I'm afraid you've got the wrong number.
Telephone problems :
§ The line is very bad ... Could you speak up please?
§ Could you repeat that please?
§ I'm afraid I can't hear you.
§ Sorry. I didn't catch that. Could you say it again please?
Leaving a message / Taking a message :
§ Can I leave / take a message?
§ Would you like to leave a message?
§ Could you give him/her a message?
§ Could you ask him/her to call me back?
§ Could you tell him/her that I called?
§ Could you give me your name please?
§ Could you spell that please?
§ What's your number please?
While you were out
Message for
Telephoned
Please Call
Will Call Again
Returned Your Call
Called To See You
Urgent
Message
Message from
Date
Time
Phone
Email
Fax
Respond by:
Exercise | Telephone Conversation / Leaving a Message
Caller: Hello, this is _____________. May I speak with Anya? Student: Hello! I'm afraid Anya isn't in at the moment. Caller: Could you take a message then for Anya, please?
Student: OK. Caller: Great. Could you tell Anya that we're meeting tomorrow at ten o'clock.
Student: OK. Caller: Tell her I'll be waiting for her at the entrance of Esentai Mall, and from there
we’ll go to the Breakfast at Tiffany’s to have some coffee.
Student: OK. Caller: I'll leave my telephone number just in case she doesn't have it. Are you ready?
Student: Yes, I'm ready. Caller: My cell phone number is +7775 585 65 45. Do you want me repeat the number?
Student: Yes, please.
Caller: My number is +7775 585 65 45. Thanks for your help.
Please Call
Will Call Again
Called To See You
Urgent