Unit VI.TECHNICAL MEANS OF COMMUNICATION

Lesson 2

Mandeep: Hello, Torent Airline Catering. Mandeep Bains speaking.

Jackie: Good morning. This is Jackie Westingouse from Northern Airlines. May I speak with Lee Pheng?

Mandeep: I’m afraid he is just left.

Jackie: Just left? Oh,no! I’ve been trying to get through to him all day.

Mandeep: Pardon me, what did you say?

Jackie: Can you give him a message?

Mandeep: Sure.

Jackie: Well, the thing is, our computer system has been shut down for some technical reason and you are not going to be able to log on to our database until our engineers sort it out. Since we depend on this for exact passenger numbers and dietary requirements, this will affect flights from Singapore to San Francisco the day after tomorrow.

Mandeep: Sorry, but could you speak more slowly please? This information is important so I need to get it down clearly.

Jackie: Oh, sure

Mandeep: I didn’t catch your name.

Jackie: Jackie Westingouse.

Mandeep: Is that Wastingouse?

Jackie: Westingouse, with an ‘e’ for echo.

Mandeep: OK.

Jackie: So, anyway, I have details on the individual passengers here, and I’m going through them to get the information we need. As soon as I have the numbers, I’ll fax them over. Are you with me?

Mandeep: I think so.

Jackie: So, the database problems affect NOA 567 departing Singapore to San Francisco at 09:45 on Sunday, and flight NOA 1145 leaving at 22:30 also the day after tomorrow.

Mandeep: Sorry, I don’t quite follow. Sunday is tomorrow, not the day after tomorrow.

Jackie: Sorry, here in the States it’s Friday. Time difference!

Mandeep: I got you.

Jackie: So that’s all the details. Could you read them back to me?

Mandeep: Yes. NOA 576 at 09:45 and NOA 1145 taking off at 22:30.

Jackie: Hang on-was the last time three zero or one-three?

Mandeep: Three-zero.

Jackie: That’s fine, then.

Mandeep: I’ll pass that on to Mr.Lee as soon as he gets back.

Lesson 3

1.

Receptionist: National Builders’ Association. Can I help you?

Della: Good morning. My name is Della Wilson from A&G Construction. I don’t know if you can help me but I’m organizing a conference about health and Safety at Work and I’m trying to find someone who could give a talk about the new safety standards.

Receptionist: Excuse me, but I’ll put you through to PR. They’ll be able to help you better than I can. Hold the line, please.

Della: Yes, thank you.

Suzanne: Public Relations, Suzanne speaking.

Della: Good morning. My name is Della Wilson from A&G Construction. I’m organizing a conference about health and Safety at Work, in the building sector to be more precise, and I’m trying to find someone who could give a talk at the conference. Is this the right department or should I…

Suzanne: Did you say the building sector?

Della: Yes, that’s right. It’s about safety at work. I’m interested in speaking to someone who could give a talk about the existing safety standards in the construction industry. Do you know who I need to speak or what department could help?

Suzanne: Just a second. I’m just thinking which department… Yes. I think you should speak to the Inspections Department. I’m sure they’ll be able to help.

Della: Thank you. Could you put me through then please?

Suzanne: Sorry. I can’t do that from here. I’ll put you back with reception, Just a second.

2. Receptionist: Nation Builders’ Association. Can I help you?

Della: The Inspections Department please.

Receptionist: Just a second. I’m putting you through now.

Man: Inspections Department.

Della:Good morning. My name is Della Wilson from A&G Construction. I was directed here by your

PR department. I’m organizing a conference about health and safety at work in Liverpool

at the end of this month and I’m trying to find a person who could give a talk about the recent changes in the safety standards in the building sector.

Man: For the end of this month you said?

Della: Yes. I know it’s very short notice but one of the speakers has just cancelled so I need

to find someone else.

Man: Well. You’ve got the right department and I think we can help, but probably you should speak to

Peter James. He often gives talks at conferences.

Della: Peter James. Good.

Man: Just a second, I’ll see if he is available. Don’t hang up!

3.

Peter: Peter James speaking. Can I help you?

Della: Good morning Mr. James.

I have just speaking to a colleague of yours who said I should speak to you.

My name is Della Wilson from A&G Construction. I’m organizing a conference about health and Safety at work in Liverpool at the end of this month and I would like to know if you would be interested in giving a talk about the recent changes in the safety standards in the building sector- I believe you know a lot about the subject. The talk would be for about an hour, including question time. We think about 100 people are coming.

Peter: Sounds interesting. But at the end of the month you said? No, I’m afraid I’ll be very busy then, so I doubt I’ll be able to make it-in fact, I’d better say no. Sorry.

Della: That’s OK. I understand. I’d really appreciate if you could recommend someone else, though.

It’s a very important subject. I mean the number of accidents is going down slowly but…

Peter: Yes. Listen. Why don’t you speak to my colleague, Alastair Wilkins? He is an expert on the new safety standards. He is probably the best person to talk to, in fact.

Della: Oh, Good. Could I speak to him now?

Peter: Just a moment. Hello” It appears he isn’t in his office right now…

now I remember-he is visiting a building site this morning.

If you like I could give him a message when he comes to work tomorrow.

Della: Well, I was hoping to find someone this morning.

Peter: Well. In that case you could try his mobile. I’ll give you his number.

Della: That would be wonderful, thank you.

Peter: It’s 564 770808

Della: 564 770808

Peter: I hope he will be able to do it.

Tell him that you have been speaking to me and that I gave you his number.

Della: Yes I will and I thank you very much. You’ve been a great help!

4.

Alastair: Alastair Wilkins speaking.

Della: Good morning. My name is Della Wilson from A&G Construction. I got your number from Peter James who said that you might be able to help me.

Alastair: Sorry? Could you speak up a bit please? There is a lot of noise here.

Della: Yes. My name is Della Wilson from A&G Construction. I spoke to your colleague Peter James this morning and he gave me your number. The reason I’m phoning is that I’m organizing a conference about health and Safety at work. It’s in Liverpool at the end of this month. It’s the last Friday of the month. I’d like to know if you would be interested in giving a talk about the recent changes in the safety standards in the building sector. Of course we will pay all your expenses and everything. The talk would be for about an hour, including question time. About 100 people are coming. Do you think you could help?

Alastair: In Liverpool?... Hang on…well, I’m looking at my diary, and it looks like I’m free that day, so I should be able to do it… I don’t think I ‘m doing anything at the end of the month, but, listen, there is too much noise to speak here. Could you phone me at the office tomorrow morning and we could talk about all this in more detail?

Della: Yes, of course.

Alastair: You have the number?

Della: Yes. Can I phone you at around 10:00?

Alastair: Could you make it a bit later? I’m meeting some people at 9:30. Say about at 11:00?

Della: Yes, 11:00 is fine. Thank you ever so much Mr Wilkins.

Alastair: Please, call me Alastair. I’ll look forward to our conversation tomorrow. Thank you for calling. I’m afraid I have to go now. Bye!

Lesson 4

Magda: Right. So now we’re online. Now let’s find Orinoco Books.

We’ve got an account with them. So, first of all, use the mouse to move

The cursor to ‘favourites’. Click on ‘favourites’ to get a drop-down list.

Select the bookmark for Orinoco books and click on it to connect to their site.

Ah! There we are! Great.

Vijay: Oh look, it says ‘Welcome back, Magda’.And there’s our email address.

Magda: Oh, that’s good, it means it’s remembered our details. Click on ‘title’ and type it in

the box and then you select ‘search’. There are quite a few titles with ‘net’ and ‘job’.

Vijay: Ah! This is the one I want. I recognize the author’s name now.

Magda: Right, so just click on it. Now choose the shopping basket in the corner of the screen.

Good, now go to ‘checkout’-don’t forget to check that the details are the same.

Make sure you’ve only ordered one copy. Mm. That seems to be OK.

Now I’ve got to type in our password. Close your eyes, Vijay!

Date: 2015-12-17; view: 1290