Useful Phrases. Read and translate them into Russian

You must have the wrong number__________________

Is that not 556 8790?____________________________

No, it’s 555 8790_______________________________

Sorry about that________________________________

I must have dialled the wrong number______________

Can I help you?________________________________

I’m sorry, you’ve got the wrong number_____________

I’ll try and put you through_______________________

His direct number is … __________________________

Sorry to have troubled you_______________________

2. Error Correction. The scripts below contain nine mistakes. Read them and try to correct the mistakes, then listen to Talking Business: Telephone: Wrong Number and check your answers

Male: Hello, this is the press office.

Michelle: Rachel Allsop please.

Male: I’m sorry, you might have the wrong number. There’s no-one of that name here.

Michelle: Oh. Can I check the number I’ve got … is there not 5568790?

Male: No, it’s 5558790.

Michelle: Oh, sorry of that. I must have connected the wrong number.

Male: No problem! Bye!

Male: Hello, press office, I can help you?

Ruth: Hello. Paul Richards, please.

Male: I’m sorry, you’ve got a wrong number, but he does work here. I’ll try and put you on. In future, his direction number is 5558770.

Ruth: Did I not dial that?

Male: No, you rang 5558790.

Ruth: Oh, sorry to have trouble you.

Male: No problem. Hang on a moment and I’ll put you through to Paul’s extension.

Ruth: Thanks.

Telephone: Appointments

Useful Phrases. Read and translate them into Russian

Can I speak to Brian Hibberd, please?

I’m afraid he’s in a meeting.

I’d like to arrange an appointment.

I’ll just look in the diary.

When’s convenient for you?

Would next Wednesday be OK?

He’s free in the afternoon after about three.

I could make it after four.

So shall we say 4.15 next Wednesday?

2. Below is the script for Telephone: Appointments. Mark the stressed and unstressed syllables in each line, using the following symbols

¨ stressed syllable

- unstressed syllable

P pause

The first two lines are given as examples. When you have finished, listen to the recording and check your answers.

Michelle:

- - ¨ - ¨ -

Mr. Hibberd’s office!

Peter:

- ¨ - - - - ¨- ¨ - -

Hello, can I speak to Brian Hibberd, please?

Michelle: I’m afraid he’s in a meeting until lunchtime. Can I take a message?

Peter: Well, I’d like to arrange an appointment to see him, please. It’s Peter Jefferson here.

Michelle: Could you hold on for a minute, Mister Jefferson. I’ll just look in the diary. So when’s convenient for you?

Peter: Some time next week if possible. I gather he’s away the following week.

Michelle: Yes, that’s right, he’s on holiday for a fortnight.

Peter: Well, I need to see him before he goes away. So would next Wednesday be okay?

Michelle: Wednesday. Let me see. He's out of the office all morning. But he's free in the afternoon, after about three.

Peter: Three o'clock is difficult. But I could make it after four. Michelle: So shall we say four fifteen next Wednesday, in Mister Hibberd's office?

Peter: Yes, that sounds fine. Thanks very much.

Michelle: Okay, then. Bye.

When you have finished and checked your answers, read the script aloud with a partner, tapping on the table with your hand on every stressed syllable

MEETINGS

Discussion Questions: Do you ever have to deal with complaints at work, either from clients or from your staff? If so, do you find it easy or difficult? Why? Have you ever had to ask for a pay raise?

If you asked for a pay raise in English, what would you say? What do you think your boss would say in reply?

Meetings: Agenda Setting

Date: 2015-12-17; view: 1835