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Quot;Could I ask you to spell your surname for me, please?" ...If good spelling is essential or to help you write down an incomprehensible spoken word, you can use a phonetic spelling code recognised in all Anglo Saxon countries and thereby avoid errors. See and listen to complete International phonetic spelling alphabet... Quot;Yes. That's: J - O - N - E - S." ... Quot;So that's: J Juliet, O Oscar, N November, E Echo, S Sierra. Is that correct?" ... Quot;That's correct." ... If Mrs Langdon is not available, you should tell Mr Jones what the reason is: Quot;I'm afraid Mrs Langdon is unavailable at the moment..." ... Quot;I'm afraid Mrs Langdon is in a meeting until 2 o'clock..." ... Quot;I'm afraid Mrs Langdon isn't in the office this morning..." ... Quot;I'm sorry but Mrs Langdon is away on business until Thursday..." ... And then the action you suggest: Quot;Could I ask you to call back later?" ... Quot;Would you like to leave a message? I'll make sure she gets it as soon as she comes in" ... Quot;Would you like to leave a message? I'll forward it to her by email straight away?" ... "Would you like her mobile phone number?" ... (Am. Eng. "cellphone number") Quot;Is there anyone else you would like to speak to?" ... Quot;If you'd like to give me your number, I'll ask her to call you back." ... In English-speaking countries, telephone numbers are usually said one number at a time or using the word "double": "Yes, thank you. My number is: seven, six, eight, double seven, one, two, double two" ... (768 77 12 22) "The country code for the UK is double four. The area code is 0, three, five, nine." ... (Am. Eng. 0 is said: zero) Finishing a telephone call (listen and repeat). When you have a caller who you have not been able to transfer and when you have the information you need, you should use a phrase to indicate that the call is now terminated: Quot;Is there anything else I can help you with, Mr Jones?" ... Quot;No, that's all, thank you. Thank you very much, you've been very helpful." ... Quot;Thank you for calling, Mr Jones. Good bye." ... At British Airways we used to say: Quot;Thank you for calling British Airways. Have a nice day!" ... But, well, perhaps you may prefer to avoid such sentimentalities! Notes. *A person who identifies himself/herself by phone can say: "My name is...", "This is..." or "It's...", but never: "I'm...". (back...) **(Note: Br. Eng. "speak to", Am. Eng. "speak with".) (back...) ***If the caller is a woman and she doesn't mention her title ie. she says: "It's Mary Smith here", use the Ms title (this is a neutral alternative for Miss and Mrs): Quot;Yes, Ms Smith. I'll just put you through." ... Otherwise, use the title given. Quot;Yes, Miss Smith. I'll just put you through." ... "Yes, Mrs Smith. I'll just put you through." ... (back...) Listen to the International Phonetic Spelling Alphabet for s BUSINESS ENGLISH VOCABULARY Telephone Useful telephone vocabulary and phrases in English.
Telephoning British people usually give their number or name when answering a private call. Hello. Susan Fernandez. In American English, the following pattern is more common. Hello. Packard residence. John Packard speaking. Date: 2015-12-17; view: 1033
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