Email Workshop Questions

1. What is email? What do you need to be able to use email service?

2. How is email different from letters? (List at least 10 differences)

3. What are advantages (list at least 3 of them) and disadvantages (list at least 3 of them) of using email? Give reasons.

4. When should you send business email? When is it not advisable to send email at all? Give reasons.

5. Look at the following fields of an email head and explain what they mean and what sort of information should be written in them.

6. Is layout important in email? Do spelling and grammar matter in email? Give reasons.

7. We read differently from screens and must write differently for them. Give at list 5 tips for good web writing and comment them.

8. What is a good email program? Give a brief description of each of them.

9. What is a signature block? When is it important? What should it include?

10. What is Netiquette? What are its main rules?

11. What can you attach to your email? Why is it suggested to avoid attachments? Give reasons.

12. What is the "reply" button? Why should you use it?

13. What are emoticons and smileys? (give some examples) Can they be used in business email? Give reasons.

14. What is email spam? What anti-spam techniques are suggested for use to avoid receiving email spam?

15. How should you process your inbox?

Unit 10 Memo

Before reading the given information, answer these questions.

1 What is a memo?

2 When are memos usually sent?

3 To whom are memos sent?

4 Where is the date usually placed?

5 Do memos have a salutation?

6 Do memos have complementary closings?

7 How many topics does a memo normally deal with?

8 Where is the subject line and how is it differentiated from other parts of memo?

9 What is the average length of a memo?

10 Where should you place the most important information?

11 Who should you consider when writing a memo?

12 Should you consider what the reader already knows about the subject?

13 Should the language in a memo be formal or informal?

14 What are things to consider in the ‘look’ of your memo?

15 Should memos always be written in longhand?

Now find answers to these questions.

The word memorandum, or memo for short, originally meant a reminder or confirmation. Memos are considered to be official documents in most organizations. It is a very common form of business communication used for a wide variety of messages exchanged between people working in the same organisation. A memo usually focuses on only one specific topic, as in the following examples:

· Conveying informationReporting back the minutes of meetings or summaries of brainstorming sessions

· Requesting informationAsking employees to send in requests for the use of office parking spaces

· Giving instructionsTelling employees to display identity badges when entering the building

· Recommending optionsInforming people in the company of decisions reached on the best way to solve a company dilemma and recommending that these options be implemented

Memos are often read by many people. Many memos are written to large groups of people within an organization. Some memos are written to only one person but are passed along (“forwarded”) to other people in the organization who need the information.

Layout

When writing memos, you should follow the standard format. The memo below shows where the following different components should appear on the page.

The heading segment follows this general format:

a DATE:date (complete and current date)

b TO: name of the person / people the memo is addressed to

c FROM: name of the person / people sending the memo

d SUBJECT:information about the content of the memo

Opening segment

e introduction to the subject matter

Date: 2015-12-11; view: 930