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Language Development

The Grammar of 'Complain'

 

Word Part of Speech Examples
to complain infinitive verb I would like to complain about your services.
complains third person verb He complains all the time.
complained past tense verb Customers complained about our services last year. I complained to the customer service representative 2 weeks ago.
have complained present perfect verb Recently several customers have complained about this problem.
complaining continuous verb Customers are complaining about our services.
adjective We value complaining customers because they help us to improve.
gerund Complaining makes me feel better.
complaint noun I have received a complaint about our services.
compliant (meaning: obedient / co-operative) adjective The company is a compliant customer.

Notes: Prepositions:

complain about + problem ( a noun or noun phrase); e.g. 'I would like to complain about your services'.

complain to + a person; e.g. 'I complained to the customer service representative'.

complained of + a medical problem; e.g. 'He complained of not sleeping well'.

complaint of + date the complaint was written; e.g. 'I received your complaint of 4 December 2007 '.

complaint on + date the complaint was received; e.g. 'I received your complaint on 5 December 2007 '.

complained that + clause; e.g. 'He complained that we had not answered his e-mails'.

 

 

Task 1.Read this situation and do the exercise which follows.

 

Situation

You are an administrator for Exhibitions International, a company which organizes business exhibitions and trade fairs around the world. You have received the following letter of complaint about your company's most recent exhibition.

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon   3 December 2007   The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon     Dear Sir/Madam   I attended your exhibition Sound Systems 2007 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems. I explain each of the problems below.   Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. I eventually succeeded in registering by faxing you. Secondly, the Sound Systems 2007 exhibition was held at one of Hong Kong's most prestigious hotels, but frankly the venue was better suited to a medium-sized business conference than to a large exhibition open by registration to the public. The lack of space led to serious overcrowding in the venue, particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions I was also seriously concerned about the physical safety of attendees.   The final point I want to make concerns product information. It is very enjoyable to see and test a range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time I attended the exhibition all the leaflets had been taken.   Could I please ask you to look into these matters - not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too.   I look forward to hearing from you.   Yours faithfully   Michael Leung Michael Leung

 

 

Exercise Choose the correct option from the box:

 

complain complains complaining complained have complained has complained Complaints complaints Complaint complaint
Exhibitions International MEMORANDUM
To: Anne Kong, Director of Exhibition Services
From: Kim Wong, Administrative Officer
Date: 5 December 2007

Subject: Suggestions Arising from (1______) about Sound Systems Exhibition

Introduction

I am writing to inform you that recently some attendees (2______) about the Sounds Systems Exhibition, and to make some suggestions.

2. Problems, Causes & Suggestions

Registration

Attendees wrote to (3______) that the online registration facility did not work. There was a bug in the program, which has now been fixed. I suggest that we should do more testing next year.

 

Venue

Many of the attendees who (4_____ ) said that the venue was too small. We underestimated the popularity of the exhibition. Next year we should book a bigger venue.

 

Leaflets

There were (5_____) that our exhibitors ran out of leaflets. We should ask them to print more next year.

 

2.4 Written (6)

A number of attendees wrote to us (7_____) about these issues. To compensate them I would like to send them free VIP passes to next year's exhibition.

 

Action

With your approval I will handle these (8_____) by implementing the above suggestions.

 


Test yourself: Complaint Letter

Chose the best variant.

1. Position of your address:

a) right

b) center

c) left

2. Position of date:

a) above addresses

b) between addresses

c) below addresses

3. Format of date:

a) 12/6/2007

b) 6/12/2007

c) 6 December 2007

4. Salutation:

a) Dear Sir or Madam

b) Dear Wong,

c) Dear J.Wong

d) Dear Wong, J.

e) Dear Mr.Wong

5. Subject Heading Content:

a) Please Improve Your Service

b) Complaining about your Local Tour

c) Complaining Regarding your Local Tour

d) Complaining about Local Tour

e) Your Local Tour

6. Paragraph Style:

a) block

b) indented

7. Paragraph 1, Sentence 1:

a) I am writing to complain about the punctuality, quality and customer service on your local tour of New Territories tourist attractions.

b) Your tour of the New Territories was a disaster.

c) I am writing to complain about a tour of the new Territories organized by your company.

8. Paragraph 2, Sentence 1:

a) The food was disgusting and gave me and my family bad stomachs. I had to take a day off work.

b) After lunch my family and I did not feel well due to bad stomach pains. I was forced to take sick leave next day, and I enclose a copy of the doctor's note.

c) The lunch was horrible. Why didn't you book a decent restaurant?

Final Paragraph

a) Thanks.

b) I look forward to hearing from you.

c) Thank you very much for your kind consideration.

10. Sign off:

a) Your sincerely,

b) Regards,

 

 

Date: 2015-12-11; view: 1050

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