| IT Operations ManagerAn IT Operations Manager will be needed to take overall responsibility for all of the IT Operations Management activities, which include:
- Operations Control, which oversees the execution and monitoring of the operational activities in the IT Infrastructure. This can be done with the assistance of an Operations Bridge or Network Operations Centre. In addition to executing routine tasks from all technical areas, Operations Control also performs the following specific tasks:
- Console Management, which refers to defining central observation and monitoring capability and then using those consoles to exercise monitoring and control activities
- Job Scheduling, or the management of routine batch jobs or scripts
- BackupandRestore on behalf of all Technical and Application Management teams or department and often on behalf of users
- Print and Output management for the collation and distribution of all centralized printing or electronic output.
- Facilities Management, which refers to the management of the physical IT environment, typically a Data Centre or computer rooms and recovery sites together with all the power and cooling equipment. Facilities Management also includes the coordination of large-scale consolidation projects, e.g. data centre consolidation or server consolidation projects. In some cases the management of a Data Centre is outsourced, in which case Facilities Management refers to the management of the outsourcing contract.
The role of the IT Operations Manager is to:
- Provide overall leadership, control and decision-making and take responsibility for the IT Operations Management teams and department
- Report to senior management on all IT Operations issues
- Perform line-management for all IT Operations team or department managers/supervisors.
Date: 2014-12-29; view: 992
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